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Hard Rock Hotel Chicago

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2,544 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Chicago
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Showing 2,303: English reviews
Boston, Massachusetts
Reviewed 14 April 2014

The only good part about staying at this hotel was getting to leave. They had no hot water for 2 days. When I called the front desk to complain, after not being able to take a hot shower, the rude manager offered to comp what we had spent on the minibar so far, which was $3. There were semen stains...

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Helpful?
2Thank Kristen T
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for taking the time to share this valuable feedback with us; we only wish you had enjoyed a more positive guest experience during your visit. Please accept our sincere apologies for the hot water issue that you encountered during your stay with us. We most certainly expect our guests to enjoy a more comfortable visit and...

Lake Orion, Michigan
Reviewed 11 April 2014 via mobile

Recently stayed the night here with my school. The staff was great! They were very helpful when it came to recommending places to eat and attractions. One of the great things they told us about was to make sure to purchase a CTA card.(Since we didn't have a car) It saved my group of friends a good chunk of money...

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1Thank Titanchick92
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for thinking so highly of the Hard Rock Hotel Chicago! We are beyond thrilled that you and your school enjoyed your time in Chicago with us. Because we pride ourselves on providing exceptional, friendly and unparalleled service to our guests, we also appreciate the kudos you've extended to our outstanding team. Thanks again for taking the...

Chicago, Illinois
Reviewed 10 April 2014

Don't mind paying the 300 price tag but room wasn't worthy of such a tag.. Was clean, but nothing stood out, received a crappy view and lobby was small and bar was odd and bartenders weren't very lively as expected at hotels.

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Helpful?
Thank Marc F
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for taking the time to share your feedback with us! Hard Rock Hotel Chicago aims to provide our guests a unique experience through our musically-inspired hotel features memorabilia on each floor, in addition to amenities like complimentary Fender guitar rentals and a curated 10-song playlist. While it sounds like you were comfortable in your room, we...

Chesterfield, Virginia
Reviewed 8 April 2014

The room was ready when I arrived. Decent size. Wanted to reserve a microwave and refrigerator for my stay but was told I had to wait until I arrived. Only had a microwave available when I arrived but they did bring a refrigerator the next day while I was out. The Keurig coffee pot was a nice touch and they...

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Helpful?
Thank dragonflyz63
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago and for taking the time to share your valuable feedback with us. Your positive comments confirm that we've accomplished our goal - to create authentic experiences that truly rock for every one of our guests. This is our passion and we're glad it’s working. We're grateful to have been part of your...

Toronto
Reviewed 7 April 2014

Booked thro Expedia TripAdvisor site in this Jan. with all cost paid in full up front. Thro out our 3 days' stay,we did not use any charged service/food . The front desk confirmed we were free to go at check out .Back in Canada the next day found the Hotel placed a 1 day charge in my Visa on 26...

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Helpful?
Thank happybalance
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to share this review with us. While we're very pleased to hear that you received highly attentive service from our staff during your stay, we are deeply disappointed to hear about the inconveniences you encountered with the billing process related to your reservation. Please accept...

Chicago
Reviewed 4 April 2014

We LOVED our HR Tower Suite. The space, comfort, cleanliness and atmosphere was just what we were looking for. The staff was super friendly upon arriving. Things were great! If you looking for space and comfort, the tower suites are a MUST. Cleanliness was superb. Check out was a lacking. Took 2 request and almost 20 minutes to get a...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Elise F
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks so much for choosing Hard Rock Hotel Chicago and for taking a moment to share this valuable feedback with us! We're so happy to hear that you enjoyed a comfortable, clean and scenic stay in one of our tower suites. Please accept our sincere apologies for the delay you experienced during check-out; thank you for your patience and understanding...

Johannesburg
Reviewed 4 April 2014

If you can overlook the slightly cheesy rock and roll ("you be the rock star") take, this is a great place to stay in Chicago. Great location, super friendly staff, clean modern-feeling rooms, excellent bed that was perfect for defeating the jet lag of two long-haul flights. The bathroom was really good and clean. The hotel is right by the...

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Helpful?
Thank sybarump
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for choosing Hard Rock Hotel Chicago and for taking the time to tell us about your stay with us! We're thrilled to hear that you enjoyed our Michigan Avenue location, friendly staff, clean and modern rooms and comfortable bed. We hope you will keep us in mind the next time your travels bring you to Chicago so that...

Chicago
Reviewed 1 April 2014

We reserved our room a month in advance and was really excited for our stay! First off we had a near impossibly time finding where to even park and then our room for $275 a night was horrible! Loud construction and drunk people in the halls at 3am! Will never stay again!

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank Amy W
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for taking the time to share your feedback with us. We sincerely apologize for what you experienced with noise disturbances and appreciate your feedback so we are aware of what to address. It is incredibly disappointing to hear that you did not enjoy your stay with us. Thank you very much for sharing your comments and...

Chicago
Reviewed 1 April 2014

I was in Chicago on business and stayed at the Hard Rock Hotel. The room was very clean, quiet, had an HD TV, and the staff was very friendly. I had a great time and enjoyed my stay very much. Will be back in July!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank David F
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

We were really excited to receive the positive feedback about your recent stay here at Hard Rock Hotel Chicago. These comments confirm that we've accomplished our goal - to create authentic experiences that truly rock for every one of our guests. This is our passion and we're glad it’s working. We're grateful to have been part of your recent business...

Orlando, Florida
Reviewed 27 March 2014

WOW! My mom and I went over thanksgiving and when we checked in we got upgraded! The staff was so nice and willing to help with any questions you had! The concierge lady was absolutely fabulous she booked our dining reservations told us about landmarks to visit and gave us some insider about Chicago! The location of the Hard Rock...

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Helpful?
Thank Marissa B
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks so much for taking the time to share this outstanding feedback on you and your mom's stay with us over the Thanksgiving holiday; reading this review was like music to our ears! We're thrilled to hear that you received a complimentary upgrade to a room with beautiful city views and you enjoyed such highly attentive service and in-the-know information...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: ₹ 9,184 - ₹ 23,189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, HotelsforEveryone, Priceline, Travelocity, Orbitz, Agoda, Jetsetter, Reservation Counter and Despegar.com so you can book your Hard Rock Hotel Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#64 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
26 questions
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Chicago, Illinois, United States
9 months ago
Chicago, Illinois
over a year ago
Moline, Illinois
over a year ago

See all questions (26)

Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Platinum king are the larger rooms”
 of 5 bubbles daynaf2014, 21 Mar 2017 | Read review
“the tower rooms have an excellent view”
 of 5 bubbles etiennet840, 20 Mar 2017 | Read review
“High floors, view of Michigan Ave”
 of 5 bubbles GregBrownjr, 19 Mar 2017 | Read review
“Face the river and stay on the lower floors! Heat rises so if you are stuck on the 18th or 19th floor its horrible”
 of 5 bubbles jmarik2017, 15 Mar 2017 | Read review
“See review.”
 of 5 bubbles GerryP130, 14 Mar 2017 | Read review
5 of 5