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Hard Rock Hotel Chicago

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2,544 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Chicago
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Showing 2,303: English reviews
Barrington, Illinois
Reviewed 28 April 2014 via mobile

The hard rock hotel is a fantastic place to stay. The building is beautiful standing out from the Chicago skyline with gold against green. The inside is very hip and cool. Every floor has a rock star theme. The service was very good, and the staff were helpful and accommodating. We were able to valet till 3-4pm the next day....

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Helpful?
Thank Boxing2081
Chicago
Reviewed 23 April 2014

When we arrived to our room, it was disgustingly hot. We immediately turned down the thermostat. After a while, the room had not cooled down, so we called the front desk. We were told to turn off the fan and the room should cool down. Approximately two hours later, it was hotter than when we arrived. We again called he...

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank Andrea L
Chicago
Reviewed 23 April 2014

Great staff, from concierge to management, there to help you with your every need! Great rooms! Don't forget to stop in to the Hard Rock gift shop where they too are so nice and ready to help! Whether it be the room, on site restaurant or the bar, you will enjoy the super nice staff, who will treat you like...

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank Tammy B
LaSalle, Canada
Reviewed 22 April 2014

My Fiance and I have stay in Chicago at least a dozen times. We travel every year for a hockey tournament in March. This is our third year staying at the Hard Rock and every year I wish they would book someplace else. Location: Cons * I find that the location is too far south for me. I prefer to...

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Thank Natalie L
Richmond, Virginia
Reviewed 22 April 2014

We had a groupon for a few nights here which cut the costs down considerably. The rooms themselves are nice and have a cool musical touch. We lucked out on the room view (overlooking Michigan Ave). The building itself is beautiful - both inside and out. I wish our room had a bathtub (standing shower only) but even that was...

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Thank jbwinn
Chicago, Illinois
Reviewed 21 April 2014

Spent a weekend here for a getaway from the suburbs. The service here was very good. Friendly from check-in to check-out. Great location. Complimentary Fender guitar check-out is something that sets it apart from a normal hotel, but nearly everything else was subpar. The Hard Rock Chicago occupies the Carbon and Carbide building, which is a cool old skyscraper on...

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Helpful?
Thank gobbluth87
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago for your most recent city escape from the suburbs! We're thrilled to hear you enjoyed the Michigan Avenue views from our historic home in the landmark Carbide and Carbon Building and that you received such highly attentive service from our staff. Please accept our sincere apologies for the unfavorable condition...

Nashville, Tennessee
Reviewed 16 April 2014

We enjoyed our stay at Hard Rock Hotel Chicago. Upon our arrival quite early in the morning we informed the staff that our 3 year old had yet to nap. They provided us a room very quickly and we were very appreciative. The room was well decorated and very clean. The hotel was perfectly positioned among local attractions and public...

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank Kimberly M
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

First and foremost, thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to share such incredible feedback with us; we're thrilled to hear that our front desk staff was able to accommodate your early check-in request. Overall, it sounds like you and your family enjoyed an authentic experience that rocked and we hope you...

Traverse City, Michigan
Reviewed 15 April 2014

Recently just spent 3 nights there and my entire stay was more then expected. The staff was extremely friendly from management, hotel front desk, and bellhops. The room was quite large for a Chicago hotel room (I had a 2 queen city view room), very clean, and well kept. The location on Michigan Ave is perfect and close to just...

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Helpful?
Thank Brian P
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Wow! First and foremost, thank you for taking the time to share such incredible feedback on your most recent stay in one of our downtown Chicago hotel rooms. We're thrilled to hear that you enjoyed our Michigan Avenue location and received such highly attentive service from our management, front desk and bellhop teams - they rock! We can't wait to...

Chicago
Reviewed 14 April 2014

Check in was a breeze and "Pink Floyd" was so friendly and fun. My daughter left her room key card in the room and when she went to front desk he remembered her! On check out the wifi charge was removed (we had a voucher) before I could even ask (sorry I don't remember her name).

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank Kelly T
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

We were really excited to receive the positive feedback about your recent stay here at Hard Rock Hotel Chicago. These comments confirm that we've accomplished our goal - to create authentic experiences that truly rock for every one of our guests. This is our passion and we're glad it’s working. We're grateful to have been part of your recent travels...

Chicago
Reviewed 14 April 2014

Lots of other options in the area, this place was unfortunately a disappointment primarily due to what happened during checkout. Being promised a late check out only having to go back twice to the front desk to get new keys as my current set no longer worked nearly caused me to miss my flight. Then the "free" guitar rental actually...

Review collected in partnership with Hard Rock Hotels & Casinos
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2Thank Bill L
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for choosing Hard Rock Hotel Chicago for your recent visit to the Windy City; we only wish we had left you more impressed. Please accept our sincere apologies for the inconveniences you encountered with regards to a late checkout and the Fender guitar rental. As a note of disclosure, the deposit is fully refundable to our...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: ₹ 9,098 - ₹ 23,236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#64 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
26 questions
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Chicago, Illinois, United States
9 months ago
Chicago, Illinois
over a year ago
Moline, Illinois
over a year ago

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Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Platinum king are the larger rooms”
 of 5 bubbles daynaf2014, 21 Mar 2017 | Read review
“the tower rooms have an excellent view”
 of 5 bubbles etiennet840, 20 Mar 2017 | Read review
“High floors, view of Michigan Ave”
 of 5 bubbles GregBrownjr, 19 Mar 2017 | Read review
“Face the river and stay on the lower floors! Heat rises so if you are stuck on the 18th or 19th floor its horrible”
 of 5 bubbles jmarik2017, 15 Mar 2017 | Read review
“See review.”
 of 5 bubbles GerryP130, 14 Mar 2017 | Read review
5 of 5