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Crowne Plaza Chicago West Loop

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996 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago West Loop
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Showing 947: English reviews
Helmetta, New Jersey
Reviewed 9 August 2014

My wife and I stay at Crowne Plaza when we can, her job offers her a discount at their locations and we are never disappointed. Our room was clean, comfortable and surprisingly quiet considering its location right next to the Freeway. We had a balcony with a great view of Willis Tower, which was fun because we visited the Willis...

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1Thank David G
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear David G We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are glad that you got to take advantage of so many of Chicago's wonderful attractions as well as the great view from your rooms balcony. We look...

Cincinnati, Ohio
Reviewed 4 August 2014

My review is based on this: I had to pass through Chicago on my way home and was coming in to meet friends for dinner, shop, and get my hair cut, and then going out the very next day. This is a great place for that. If you aren't driving and looking to spend more time around the Magnificent mile...

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1Thank traveler1202
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Traveler1202 We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look...

Sebastian
Reviewed 1 August 2014

We stated here because it was close to the train station where we began our last vacation on the California Zephyr. We were a little bit early for check-in so we went into their restaurant for lunch. Since this hotel is in Greektown the menu had a Mediterranean slant to it which was fine, and the food was ok. We...

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Helpful?
1Thank RichC32958
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear RichC32958 We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. It is unfortunate that we were unable to wow you with our...

Brooklyn Park, Minnesota
Reviewed 28 July 2014

Overall, a good hotel. My family was comfortable. I booked through Hotwire as a Russian roulette buy and was disappointed at first but was happy once arriving in Chicago and understanding the layout of the city. This is no 4 star but I think I am done with Hotwire anyway. The hotel is right off the 90/94 e-way so that...

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2Thank a_tribe_called_Chris
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear a_tribe_called_chris, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. I am glad that you enjoyed our location as well as the many amenities right around the hotel. Regards, Cole Mansfield General Manager

Carson City, Nevada
Reviewed 26 July 2014

After paying over $600 for 2 nights to attend a family member's wedding, I arrived the Crown Plaza early on check in day. I had called ahead to ask for early check in. Be advised, early check in does not happen here. I was told there was no room and given ZERO options on what do with myself for the...

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2Thank M G
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear M G Thank you so much for taking time out of your busy day to complete this review concerning your recent stay here at the Crowne Plaza Chicago Metro. I would like to sincerely apologize for the inconveniences you experienced with your arrival at our hotel that led you to an average experience. Your experience is contrary to the...

Houston, Texas
Reviewed 24 July 2014

I highly recommend this hotel. Had some reservations at the beginning because I had read some reviews. They were all wrong. Got a beautiful room. Great service. Everyone from the doorman to the front desk associates were first class. Had one problem which they resolved quickly and on the spot. Great location. Great people. Great service. Go there. Go there...

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1Thank lmarouni
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Imarouni We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look...

Atlanta, Georgia
Reviewed 23 July 2014

Walking distance to many restaurants from greektown and Randolph, a few favorites are Greek island, la sardine... Hotel is close to train station and easy cab ride to midway due to quick access to highway. In house bar and restaurant is very nice too for a full service facility where rooms are nicely done, some of them with a Sears...

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1Thank Sydneypoo
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear SydneyPoo Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield General Manager

Grand Rapids, Michigan
Reviewed 22 July 2014

Warm welcome, staff was great the entire time. The hotel is located in Greek Town so great walking distance to many restaurants. This hotel is also great walking distance to Union Station and Megabus. The rooms were clean and the bed very comfortable and room was quiet.. I would stay at this hotel again when in Chicago.

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1Thank BT105
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look forward to...

Reviewed 22 July 2014

It has a 4 star rating on Hotwire but if you are trying to pick between this and a 3 star, pick the 3 star. Location is OK but not great. It's a 1/2 mile walk to the Green line or the Ogilvie train station and 3/4 mile to the Willis (Sears) Tower. Also you have to cross the interstate...

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Helpful?
2Thank David N
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear David N Thank you for your honest feedback from your recent stay at Crowne Plaza Chicago Metro. It is disappointing to hear that your stay did not meet your expectations and will share your feedback with our management so that we may explore ways to enhance our offerings. I am sorry to hear that your room was not up...

Redding, Connecticut
Reviewed 18 July 2014

Recently stayed on a business trip to Chicago. Had a very large King room on the 12th floor. It had been recently updated. It was comfortable and well appointed. It 's in 5he West Loop but you can get anywhere in town from there by taxi.

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1Thank MarkTwain1910
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear MarkTwain1910 Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield General Manager

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 West Madison Street, Chicago, IL 60661 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: ₹ 7,515 - ₹ 20,867 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
17 questions
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Toronto, Canada
Greenfield, Ohio
9 months ago
Nova Scotia, Canada
Saint Louis, Missouri
4 months ago

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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To get a quiet room ask for a room away from the freeway”
 of 5 bubbles GlobetrotterPort, 30 Jan 2017 | Read review
“ask for a room away from the elevator”
 of 5 bubbles debbiechiakulas, 27 Jan 2017 | Read review
“Good views of skyline at night. Corner suites are larger. Pull out cot available.”
 of 5 bubbles petervsheehan, 17 Jan 2017 | Read review
“high floor”
 of 5 bubbles AdarsshJ, 17 Nov 2016 | Read review
“Bring your own pillows if you don't like feather pillows.”
 of 5 bubbles 357kristinb, 10 Nov 2016 | Read review
5 of 5