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Crowne Plaza Chicago West Loop

CrownePlaza.comUS$ 598*
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05/06/2017 06/06/2017
1 room 2 adults 0 children
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Crowne Plaza Chicago West Loop
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1,043 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago West Loop
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Showing 990: English reviews
Auckland
Reviewed 5 January 2015

We stayed for 3 nights with our young children. Janita - the Front Desk Officer was extremely helpful and lovely. Concierge staff was also amazing. Wifi works great and no probs at all. Their standard room was a bit small, but we made do. The hotel itself is a bit outdated and probably due for a makeover as carpet is...

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Helpful?
Thank hbassett
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear hbasset, Thank you for your comments and I will surely pass on your appreciation to Janita and the rest of the team. We are glad you enjoyed your stay and hope that you will look for us the next time you visit Chicago. Best Regards, Cole Mansfield General Manager

Toronto, Ontario, Canada
Reviewed 29 December 2014

My Weather Permitting Comedy tour was passing through Chicago on our way home to Toronto. Our phones did not have GPS in America and we saw the Crowne Plaza as we entered downtown off the highway. It was easy to get to once we came off the exit. They had a deal where valet parking was only 1 cent per...

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Helpful?
Thank MichelleChristine_CA
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear MichelleChristine_CA, Thank you for the comments. I will pass your appreciation on to Julian, Daniel, and the rest of the team. We are glad that you enjoyed your stay as well as our wonderful city. It is great to hear that you were able to take advantage of one of the great Chicago experiences in Second City. Best Regards,...

Pomona, MO
Reviewed 24 December 2014

There are many things to like about this hotel: 1) An accessible balcony! Most (even in the 3rd world) are locked, it is nice to be able to step out & enjoy the view. 2) Great views of Chicago (we were on the south side- could see the Sears Tower (yeah, I'm old & stuck in the past....)) 3) Great...

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Helpful?
1Thank Mr_Slowtwitch
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Mr. Slowtwitch, Thank you for the great comments on our hotel and staff. We do appreciate the feedback and are glad that we were able to please. Next time you are in the city we hope that you will once again call us home. Regards, Cole Mansfield General Manager

Sterling, Virginia
Reviewed 16 December 2014

I think this hotel is quickly slipping in quality and if blindfolded - I would think more of a Holiday Inn quality vs. the Crowne. Starting off with what I liked: The best bathroom amenities of any hotel, front desk staff was friendly and efficient, the lamps in the room all had dimmers to get exact lighting conditions and the...

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Helpful?
2Thank AmazingD
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Amazing D, We are sorry to hear that you did not enjoy your stay with us on your most recent visit. We do appreciate your loyalty and hope that you will stay with us again. I looks like you were in one of our smaller kings. Most of our rooms have a much larger bathroom than the one you...

Huntington, Indiana
Reviewed 10 December 2014

Close walking distance from union station , short walking distances to several eating places of all kinds. Rooms were clean, staff were all easy to work with . No problem getting a cab here. Will return when visiting Chicago in future.

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Helpful?
Thank steve f
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Steve f, Thank you for the great comments on our hotel. We are glad that you enjoyed the great location that we are in here in the West Loop. Close to everything and far away from very little. We look forward to having you in residence the next time you visit Chicago, Regards, Cole Mansfield General Manager

Peoria, IL
Reviewed 4 December 2014

This hotel is a really nice place, rooms are decent sized for Chicago hotels, but it is not right downtown, and not right next to the United Center either. It is kind of in the middle of no where. There are some places close, some bars, a Starbucks and a couple restaurants. But not a prome location for walking tourism.

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Helpful?
1Thank Jon K
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Good Afternoon Jon K, Thank you for the great comments on our hotel. I am sorry that you did not get to enjoy our location as much as our guests normally do. Most consider our hotel prime for enjoying the city. We are right next to the loop but out of the bustle. We are the closest to the United...

Iowa
Reviewed 2 December 2014 via mobile

Stayed here while my husband was attending a conference. The rooms are nice. I like how each one has a balcony. There are no hairdryers which is a little strange. Attended Mass at old St. Pat's which is a very short walk away. Ate breakfast at the egg place across the street. The proximity is great to the highway and...

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Helpful?
1Thank beatrizbry2
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Beatrizbry2, I am glad to hear that you enjoyed your stay with us. The balconies and the views of downtown are definitely one of the great elements of our hotel. I am sorry that the hair dryer did not get replaced in your room as we do normally have individual hair dryers in all our guestrooms in bags in...

Chester, Illinois
Reviewed 1 December 2014

We spent our 5th Thanksgiving staying at the Metro. As many mentioned in their reviews, the hotel is a bit outdated but service, cleanliness, and quiet rooms are far more important. We have had very nice stays at the Crowne Metro. I am always impressed with the front desk staff. On this trip, checking in on the holiday at 1:30...

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Helpful?
2Thank symonelss
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear symonelss, Thank you for spending your 5th Thanksgiving with us. You are definitely speaking of our great front desk supervisor, Janita. She is an extremely valuable member of our team and I will not only share your comments with her I will thank her myself for creating such a warm and welcoming atmosphere for you. We look forward to...

Bengaluru, India
Reviewed 28 November 2014

I stayed there in summer 2014 for 2 months, hotel is nice and the rooms were clean and adequately spacious. Very friendly staff, they never fail to strike a conversation when ever you meet any of them. Internet speed is good (Wifi and Wired). There breakfast menu is good and serves tasty food. They have one restaurant in the hotel...

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Helpful?
Thank RachitMittal
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear RachitMittal, It is great to hear that you enjoyed your time in residence with us. Two months is quite a while to spend away from home and it seems as though our staff was able to create a home away from home for you. We look forward to welcoming you back. Regards, Cole Mansfield General Manager

Maynard, Massachusetts
Reviewed 16 November 2014

Enjoyed a quick overnight in Chicago. This hotel is in the Greektown section of Chicago, convenient access right off I-90. Staff was great, enjoyed having dinner at the bar watching hockey and chatting with other business travelers. The room was great - got a high floor room that had an excellent working area. The prices were good and would stay...

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Helpful?
Thank Maynard_Marc
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Good Afternoon Maynard Marc, Thank you for the great review on the hotel and restaurant. Next time have those drinks in the bar and head on over to United Center for the hockey game. It is less than a mile from the hotel. And we will be open and waiting for you for some post game drinks as well. Regards,...

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05/06/2017 06/06/2017
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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: ₹ 10,834 - ₹ 27,053 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
21 questions
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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a lot of construction in the area but the staff will help you maneuver it. You cannot hear construction in your room.”
chzbabe, 23 May 2017 | Read review
“I think any room would be fine.”
hieronymusb2017, 22 May 2017 | Read review
“Maybe ask to face away from the construction that takes places on one side.”
Z6752DIjennym, 8 May 2017 | Read review
“Ask for one that faces away from the construction”
ninak156, 24 Apr 2017 | Read review
“Choose the newly renovated rooms”
, 21 Apr 2017 | Read review
5 of 5
CrownePlaza.com
US$ 598* /night
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Prices are for 1 room, 2 adults
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