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Crowne Plaza Chicago West Loop

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1,011 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago West Loop
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Showing 960: English reviews
Senecaville, Ohio, United States
Reviewed 13 November 2014

An upgrade for being a club member to a super room. Terrell at the velvet was absolutely great. This guy does a very good job at making you feel special. Note to the GM: This was a good hire....more employees like this will put you at the top of the list. Nice to have a safe in the room for...

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Helpful?
Thank Bill W
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Good Afternoon Bill W, First and foremost I would like to thank you for being an IHG Rewards Club member. We do appreciate your loyalty. And yes, Terrell was an exceptional hire. I will certainly pass on your comments to him. We all appreciate hearing that we impacted someone's stay in a positive way. We look forward to welcoming you...

Sherman, IL
Reviewed 12 November 2014

I went here with a croup that was holding a convention. The meeting room (ballroom) was large and beautiful, with an adjoining room but it was odd that there were no other meeting rooms. Oh well. The location was a cab ride away from many things but kind of out of the loop. There is a walgreens and a fabulous...

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Thank Jackie S
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear rrlabs Thank you for the great feedback on our hotel. It sounds as if our Crowne Meetings Director was fully covering your meeting. Next time your looking for that great night's sleep please come back and stay with us again. Regards, Cole Mansfield General Manager

Atlanta, Georgia
Reviewed 11 November 2014

Very nice hotel! Near many restaurants (don't miss the Greek ones!!!) and across the street from an awesome food market. Nice room, comfortable beds, delicious breakfast (not included, but worth it!) Great location, walking distance from subway.

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Thank Carolina P
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Good Afternoon Carolina P, Thank you for the great feedback. I am glad to hear that you enjoyed our great neighborhood. Did you know that in addition to the great Greek Restaurants we are also just two blocks away from restaurant row on Randolph street where some of the best restaurants in the world are located. It is also night...

Edwardsville, Illinois
Reviewed 4 November 2014

I stayed here in July of 2014. Overall I enjoyed this hotel. It had a great view of the city from the balcony (I took so many pictures!). And the staff was WONDERFUL! I cannot say enough for them! The bellhop (Terrell) hooked me and my friend up with free breakfast vouchers and that breakfast was amazing! The downside of...

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2Thank cals272014
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear cals272014 We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. I am sorry to hear of the odor issue that you encountered....

Cairo, Egypt
Reviewed 4 November 2014

its a nice hotel , its not your typical fascinating architecture like the rest of Chicago, its relatively central , to get to down town Michigan avenue its a 10 minute taxi drive. there is allot of restaurants around the hotel with all cuisines. rooms are nice does need some refurbishment thought , one factor which really nothing can be...

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Thank Karim R
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again.

sl
Reviewed 3 November 2014

This hotel delivers consistent service and is centrally located. The hotel is situated in the downtown area and I walk from the train station - its about a 20 minute walk. I do not recommend walking at night, however. Mauricio drives and works the front desk - he is a gentleman and very courteous - the whole staff there are...

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Thank sldude
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. I will make sure...

Washington DC, District of Columbia
Reviewed 28 October 2014

Good things... the staff was nice, the rooms clean, and the coffee delivered to the room was good. Now the rest... Hotel is old and dated. Not much by way of modernizing is apparent. Parking was easy, but expensive. The restaurant on site (Dine) was about the worst food I have ever experienced in a hotel. Lots of street noise....

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1Thank VKShier
IHGCare, Guest Relations Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear VKShier, Thank you for taking the time to post a review of our property. We are so glad to know you liked the friendliness of our staff and the cleanliness of your room. We would like to apologize for the shortfalls you have experienced and any inconvenience you may have encountered that did not live up to your expectations....

Seattle
Reviewed 26 October 2014 via mobile

We stayed here for a weekend as we flew in for a wedding in Greek town. Many family members also chose to stay here. It was in a convenient location, the staff was friendly, professional and helpful. Our room had a king sized bed which was very comfortable. The bathroom was small but laid out really well. The bedroom itself...

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Thank buggiewmn
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear buggiewmn, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us and hope that you enjoyed your wedding. We look forward to having you stay with us again. Best Regards, Cole Mansfield General Manager

dubai
Reviewed 23 October 2014

Well I was going to give this place 4 stars.. Were it not for the (un)helpfulness at the reception desk. On my way to the airport I called in to say not to pick up a package on my behalf which may come in from Amazon, since I had already cancelled it. i thought that was simple since i was...

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1Thank xq22
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear xq22, We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. We will certainly address the concerns that you mentioned regarding the front...

Washington DC, District of Columbia
Reviewed 21 October 2014

I stayed here because the hotels where I usually stay were booked. The best thing about this hotel is the location. It is fairly close to Chicago's main attractions downtown and it's right near Greek Town, and all the restaurants there. It is also next door to a 24 hr Walgreen's, so if you've forgotten any toiletries, you can pick...

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1Thank redbird4
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear redbird4 Thank you for your honest feedback from your recent stay at Crowne Plaza Chicago Metro. It is disappointing to hear that your stay did not meet your expectations and will share your feedback with our management so that we may explore ways to enhance our offerings. I am surprised to hear that you feel the hotel is rundown...

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: ₹ 8,188 - ₹ 22,141 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
17 questions
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Toronto, Canada
Greenfield, Ohio
10 months ago
Nova Scotia, Canada
Saint Louis, Missouri
5 months ago

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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“While the construction is going on immediately north of the hotel, you should request a South-facing room.”
 of 5 bubbles bombadil1977, 23 Feb 2017 | Read review
“To get a quiet room ask for a room away from the freeway”
 of 5 bubbles GlobetrotterPort, 30 Jan 2017 | Read review
“ask for a room away from the elevator”
 of 5 bubbles debbiechiakulas, 27 Jan 2017 | Read review
“Good views of skyline at night. Corner suites are larger. Pull out cot available.”
 of 5 bubbles petervsheehan, 17 Jan 2017 | Read review
“high floor”
 of 5 bubbles AdarsshJ, 17 Nov 2016 | Read review
5 of 5