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Crowne Plaza Chicago West Loop

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Crowne Plaza Chicago West Loop
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1,028 Reviews from our TripAdvisor Community

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Showing 977: English reviews
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Milwaukee, Wisconsin
Reviewed yesterday NEW

This is pretty much where we always book when we come to Chicago. I'm giving it a good review based on the location (right off the freeway), the cleanliness, the comfortable bed and the staff. Just got back from another weekend in Chicago and there is construction right next door. Ask for a room that faces South. There is also...

Thank Nina K
Reviewed 2 days ago NEW

I stayed at the Crowne Plaza for 2 weeks on business. I was very surprised with the hotel. Location: Ok. About a mile and a half from the river. However, it was very easy to get there by walking or taxi (there was a taxi stand right outside the hotel. Room: I happened to stay in two different rooms during...

Thank Austin L
Reviewed 4 days ago NEW

Stayed at the hotel which is just walking distance from the major office of the company I work for. You have a choice of restaurants near the hotel that will suit the type of dining you fancy. There are also stores nearby where you can buy last minute personal supplies. Breakfast is just average. Better eat in one of the...

Thank JV S
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear JV S, Thank you very much for taking the time to share your experience at the Crowne Plaza West Loop. We appreciate your candid review! We're so glad to hear you enjoyed the fabulous dining and grocery options of the West Loop during your stay. It sounds like our breakfast didn't impress, and for that we apologize. We truly...

Raleigh, North Carolina
Reviewed 6 days ago NEWvia mobile

I’m always traveling to Chicago on business and just recently started staying here, but I’ll certainly be staying here from now on. The location is wonderful and close to plenty of restaurants. The room was plenty big as I was upgraded to a suite, and was given a room facing south a I didn't have to stare at the construction...

Thank rw1206
Chicago, Illinois
Reviewed 1 week ago

The Front Desk was great! I would choose this place just based on the staff. Danielle knows the area like the back of her hand and even took the time to ask a colleague when she was not sure. The rooms are big and clean and the staff is amazing. ( I also enjoyed the energy from the Front Desk...

Thank An0nStayer
Atlanta, Georgia
Reviewed 1 week ago

Stayed here for 2 nights on a business trip to Chicago. The experience was great from checking-in. Very friendly and patient staff. I was offered a corner suite. The room was nice, clean and spacious. I bought the breakfast package and the buffet was fine. There is a Walgreen across the street and a short walk to train station. Also...

Thank VJH95
Boston, Massachusetts
Reviewed 1 week ago

We took a quick trip to Chicago for the Men's Frozen Four tournament, which we thought would be great with our sons since they're huge hockey fans. The staff was very accommodating and helpful with restaurant recommendations. Alison at the front desk, who was extremely nice and sweet, pointed us to the Greek Islands down the street, which turned out...

Thank magz4311
Reviewed 2 weeks ago

We had three rooms for four nights to attend the Frozen Four at the United Center. Within a mile and a half of the United Center with easy access to bars/restuarants/etc on Halsted St and Madison St. Rooms were very clean, beds comfortable, and the staff was excellent.

Thank Doug L
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Doug L, Thank you so much for being our guest for the Final Four tournament. Our team really enjoyed hosting such enthusiastic and loyal fans. Thank you also for taking the time to share your experience as our guest. We greatly appreciate this gesture. Very best regards, Jessica Galle Front Office Manager

Fort Myers, Florida
Reviewed 2 weeks ago

All our encounters from housekeeper to desk, manager Kathy incredible and personable! Tiara very kind, Allen Rice super kind and Amanda funny and knowledgeable! Kudos! Hope management sees the jewels they have there! Dottie and Al Sockbeson

Thank das31356
Jessica G, Front Office Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Dottie & Al, Thank you so much for your five-star review of the Crowne Plaza West Loop! We appreciate your kudos and have shared them with our team! We hope you enjoyed the West Loop and its easy access to all neighborhoods. Above all, we look forward to hosting you on your next trip to Chicago. Take care and...

Reviewed 2 weeks ago via mobile

Wonderful hotel. 20 minute walk to the United Centre. Friendly staff and clean rooms. Restaurant has good breakfast - buffet if you like. Solid service. Front desk staff are wonderful helped us with maps and directions and cabs anywhere and anytime.

Thank Connie C

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood


  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: ₹ 8,168 - ₹ 23,467 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one that faces away from the construction”
ninak156, 24 Apr 2017 | Read review
“Choose the newly renovated rooms”
, 21 Apr 2017 | Read review
“Corner suite was nice & quiet.”
nieman221, 6 Apr 2017 | Read review
“While the construction is going on immediately north of the hotel, you should request a South-facing room.”
bombadil1977, 23 Feb 2017 | Read review
“To get a quiet room ask for a room away from the freeway”
GlobetrotterPort, 30 Jan 2017 | Read review
5 of 5