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Radisson Blu Aqua Hotel, Chicago

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221 North Columbus Drive, Chicago, IL 60601-7801
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1731)
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Panoramas (42)
Room & Suite (766)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
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Updated 02/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Radisson Blu Aqua Hotel, Chicago
Updated 02/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#78 of 218 hotels in Chicago
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
The Radisson Blu Aqua Hotel Chicago is the contemporary debut of Radisson Blu in North America. A true representation of the brand, it is designed to become a destination in itself. Radisson Blu is the upper upscale tier of our global hotel brand, focusing on design, style and attention to detail in every respect.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Billiards
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Car park
Wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Kids' meals
Wine / champagne
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Bottled water
Minibar
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Park View
Languages Spoken
English, French, Russian, Spanish and 4 more
6026Reviews119Q+A100Room tips
Traveller rating
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Mary wrote a review 5 Jul
Cleveland, Ohio53 contributions11 helpful votes
I would 100% NOT recommend staying at this hotel. It did not live up to its star rating, the check in and parking was miserable and for the cost of room (suite) there are much better options in the city. We chose this hotel for the availability of a suite and the outdoor pool, but it was just not a good experience even with the extras thrown in to compensate for the ongoing issues. First the check in. We arrived after 5 pm and were told room wasn’t ready. Over 2 hours after check in time. Asia at the front desk informed as that 3 pm isn’t check in it means check in is AFTER 3. We have NEVER heard this before. She said our only option was to be downgraded from a suite if we wanted a room now (we had asked about upgrading previously and offered to pay the difference). I asked if she could she make sure housekeeping did our room next since we were tired from a long drive with hungry kids and she said housekeeping was really busy there were only 6 people working. That’s when I asked to talk to a manager Molly the manager did send housekeeping to the room, which was all I wanted but we had to wait in the lobby about 45 min for this. When you’ve been in the car over 7 hours you just want to check in and mind your we weren’t checking in early. It was hours past check in. Molly also offered us parking, dinner and drinks - which we appreciated and she explained their reservations had doubled between Thursday and Friday but it’s still frustrating when you spend a lot of time deciding what hotel to book and spend a lot on one and have these issues out of the gate. But Molly was great and her demeanor was appreciated when Asia was basically like oh well get a smaller room or wait not my problem. Unfortunately the issues didn’t end there. The couch bed had no linens which we didn’t realize until bed time. Luckily, they were brought quickly but the towels we asked for were not so the next morning we all had to wait to shower. The bidet didn’t work and our AC took forever to cool the room. Lastly our floor had no ice which we called about on night one and it was not fixed the entire trip. It was a hassle. The next morning the lounge was closed. We went to the front desk and were told it was closed indefinitely and given no reason. They nicely offered us breakfast vouchers but we missed out on other club amenities. Then the parking. Truly a disaster. We used our car once and then after the terrible experience in the garage just took Ubers. It took a while To get out of the garage because someone was stuck at the gate. We waited patiently and didn’t block the drive to go in but said good Thing we weren’t in a hurry. Well when we got back later that evening after with tired kids there were over 10 cars trying to leave and one car was stuck at the gate for over 15 min that we saw. A huge back up with no one from the hotel/residences/garage there to help. We tried to reach the hotel because again we had two young kids who needed to sleep. I’ve been to big cities and parking garages and never seen this. The car finally moved and other cars continued to block the drive so we couldn’t get in. My frustration was off the charts. Poor design in the garage and NO ONE there to help direct traffic or mitigate the situation. That same night our hotel phone was ringing at 11:45 pm and we can only assume it was the hotel calling that late waking our kids up. Finally on our last night we stopped at bar to get the kids a dessert on way back to room. They didn’t have one dessert on the menu. Not one. No apology. Also the indoor pool was out of order and outdoor pool was freezing in the morning when we wanted to use it before it got crowded. Alex at breakfast was great. Dinner was good. Service was ok and food was good. London at pool bar was great. Many many many many employees made comments about how the broken things or things going wrong were common and not out of the ordinary and said that’s just the Raddison. Even with the breakfasts or drinks given to account for all that went wrong I still think this is one of the worst hotel stays I’ve ever had. We chose this hotel for the pool and the availability of a suite and while some employees were wonderful many were not and they could not make up for the sub par service and overall mediocrity of the hotel. Do not stay here. There’s too many other choices in Chicago.
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Date of stay: July 2022Trip type: Travelled with family
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allexusp2022 wrote a review 5 Jul
Raleigh, North Carolina1 contribution
I am overall satisfied with my stay but some things advertised online were not accurate. Online mentioned a rooftop pool and bar when it is actually located on the 3rd floor I believe. Communication about some things needs improvement like the fact that the outdoor bar and its menu is only available on the weekends. The restaurant inside the hotel has really good food but the service is horrible and they lack concern for the well being of the customers. During my stay, I ordered the most delicious ribs but, as I was eating it, I kept chewing what I thought was a tough part. It was not until I spit it out that I realized it was a piece of plastic about 3 inches in diameter. I took another bite and experience the same thing but this time, the plastic was about a forth of an inch wide and maybe about an inch long. There is no telling how much of this plastic I actually ate. I showed this to our waitress and asked did the ribs come packaged in plastic before someone didn't take all the plastic off. She said they did not come in plastic (I didn't believe her) and apologized and said she would send a manager over to see me and he would likely take the food off my bill or give me a discount. I was in the restaurant for about another 2 hours before another waitress visited our table to take the order of an additional guest that joined us. She asked me if I needed anything else. I told her about the plastic in my food and said I had been waiting for a manager. She apologized and offered me a free piece of cake.
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Date of stay: June 2022Trip type: Travelled on business
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Response from Jim Marino, General Manager at Radisson Blu Aqua Hotel, Chicago
Responded 2 days ago
Thanks for taking the time to write following your visit. Our outdoor pool, while on our roof, is on the third floor. Despite this, it has beautiful views of Lake Michigan and the surrounding cityscape. Please allow me to apologize for your experience with the ribs. That should never happen and I will address this with the team. Our ribs are one of our best sellers, so this comes as quite a surprise. Thank you for letting us know, and again, please accept my apologies for your experience.
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Reagan F wrote a review 4 Jul
2 contributions
Great stay, centrally located and the pool was awesome. We would stay there again. It was not “the cleanest” room. We were not too happy to be charged $30 to check in early. The hotel was close to everything.
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Date of stay: June 2022
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Response from Jim Marino, General Manager at Radisson Blu Aqua Hotel, Chicago
Responded 2 days ago
I'm glad to hear that you had a great trip and enjoyed the outdoor pool, We will discuss your room cleanliness with the team. I apologize if it wasn't up to our usual high standard. We hope to see you again soon.
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billmay3165 wrote a review 3 Jul
1 contribution
Location was great! Outdoor pool was fantastic! Parking a little pricy but hey, it's downtown Chicago!! 10 minute walk to red line which was great as well. Real close to Grant Park, The Bean etc. Billy Goat burgers 10 min walk as well. Go to the lower Wacker original one!!
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Date of stay: June 2022
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Response from Jim Marino, General Manager at Radisson Blu Aqua Hotel, Chicago
Responded 2 days ago
I'm so delighted to hear that you had a wonderful experience and enjoyed our great location! We hope you will come back soon!
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NandMaria wrote a review 2 Jul
Washington DC, District of Columbia4 contributions1 helpful vote
Great location, and lovely staff BUT we experienced a BIG problem: A/C! The unit in the rooms shows it goes down to 19C, but in practice it wouldn't go below 22C and was typically above that. As soon as we arrived, we noticed this. We called maintenance and the technician said it was working normally and we needed to "keep curtains closed" to keep sun off of room. This is crazy since we had a room with a sea view and the hotel is EXPENSIVE! That night we could not sleep since it was too hot. We had 2 rooms, and same story in both. At 5am I went to talk to reception and went back when manager came on duty. The manager seemed surprised that I was complaining, even though the Sleep Foundation says "most doctors recommend keeping the thermostat set between 15.6 to 19.4 C". We could not sleep, and the manager said that room temperatures don't go below 22C. This is crazy, what kind of hotel spends money on everything BUT AC? Lobby renovated recently, but not the AC apparently. I have stayed in many hotels (including 2 less than 2 miles from the Radisson, and much cheaper, where the units went down to 19 with ease and we slept great). In this Radisson, we spent a LOT of money on our rooms and we ended up leaving MORE TIRED than when we arrived. Uggh....
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Date of stay: July 2022
Location
Service
Sleep Quality
1 Helpful vote
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Response from Jim Marino, General Manager at Radisson Blu Aqua Hotel, Chicago
Responded 2 days ago
Thanks for taking the time to write. I was disappointed to learn that your room AC wouldn't cool to your satisfaction. I have shared your feedback with our maintenance team and will monitor this throughout the summer. Please accept my apologies and my thanks for letting me know. I haven't received this concern before, so will make it a priority to address now and into the future. Thank you again.
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Terra A wrote a review 1 Jul
1 contribution
The Radisson was great, but Hassan the concierge made the experience even better!! He was always so cheerful, helpful and kind!! It’s was nice to feel welcomed every time we entered and exited the hotel!!
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Date of stay: June 2022Trip type: Travelled on business
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Response from Jim Marino, General Manager at Radisson Blu Aqua Hotel, Chicago
Responded 2 days ago
Thanks so much for writing! Hassan is a difference maker and I will be sure to pass along your kind feedback. We hope to see you again soon.
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jfedorchak wrote a review Jun 2022
1 contribution
This was a convenient, clean hotel with some great amenities. fabulous location. I would definitely return. The healthclub and outdoor lap pool are beautiful, a great resource for business travelers trying to stay active on the road.
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Date of stay: June 2022Trip type: Travelled on business
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Response from Jim Marino, General Manager at Radisson Blu Aqua Hotel, Chicago
Responded 2 days ago
I was delighted to read your review. I'm so glad that you enjoyed our facilities! We very much look forward to seeing you again soon.
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sobi2012 wrote a review Jun 2022
1 contribution
We were having high expectations but below average experience. Poor reception, parking garage space is very tight. No towels at outdoor pools. Big expectations met with low service. For a star hotel, they can do much better.
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Date of stay: June 2022
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Response from Jim Marino, General Manager at Radisson Blu Aqua Hotel, Chicago
Responded 2 days ago
Thanks for taking the time to write. I was disappointed to learn of your poor reception and the lack of towels at the pool. I will be certain to advise the team. I will also speak with the parking garage, which is run by an outside company. WE hope that you will give us another chance in the future, where I am confident that you will receive the level of service that you deserve,, and for which our hotel is traditionally known.
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Anthony W wrote a review Jun 2022
Covington, Kentucky18 contributions
Work or Play Great location 5 minute walk to the left is The Bean ,and CVS. Another 10 minute walk to the right is The River walk.If you just want to Relax /Recharge all the amenities you need are under 81 floors. Rooftop pool and jacuzzi, outdoor running track , comfortable quiet outdoor lounging areas, even gas grills to cook on. Restaurant/Bar, gym about half the size of Planet fitness. Indoor Half court B-ball. Sauna, steam room. The place to stay we loved it the view from our room was amazing. Asia made our check in smooth and efficient.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Jim Marino, General Manager at Radisson Blu Aqua Hotel, Chicago
Responded 2 days ago
Thanks so much for your great review! Our location is one of the best in the city and I'm delighted to hear that you enjoyed your visit. I will also let Asia know that she created a memorable impression!
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Alexa D wrote a review Jun 2022
Ontario, Canada1 contribution1 helpful vote
I got there late and this sexy and sweet guy named Jaekwon checked me in, and gave me and my friends a good deal on a executive suite upgrade! The doorman was wonderful help! The room was to die for! The bar was expensive but had wonderful drinks. My waiter was very flirty but was not the hotel staff I had eyes for sadly. The hotel was close to everything the club was a few streets down also the shopping district. I will definitely be going back!!
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Date of stay: June 2022
Value
Cleanliness
Service
1 Helpful vote
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Response from Jim Marino, General Manager at Radisson Blu Aqua Hotel, Chicago
Responded 2 days ago
I'm so glad that you enjoyed our hotel and staff! Jaekwon and our Doorman are both new employees, so I know they will enjoy hearing that they made a difference. WE look forward to seeing again, hopefully soon.
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PRICE RANGE
$301 - $527 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / New East Side
NUMBER OF ROOMS
334
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Frequently Asked Questions about Radisson Blu Aqua Hotel, Chicago
Which popular attractions are close to Radisson Blu Aqua Hotel, Chicago?
Nearby attractions include Millennium Park (0.5 km), American Writers Museum (0.4 km), and Jay Pritzker Pavilion (0.4 km).
What are some of the property amenities at Radisson Blu Aqua Hotel, Chicago?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Radisson Blu Aqua Hotel, Chicago?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Radisson Blu Aqua Hotel, Chicago?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Radisson Blu Aqua Hotel, Chicago?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Radisson Blu Aqua Hotel, Chicago?
Conveniently located restaurants include Wildberry Pancakes and Cafe, Eggy's Diner Chicago, and Giordano's.
Are there opportunities to exercise at Radisson Blu Aqua Hotel, Chicago?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Radisson Blu Aqua Hotel, Chicago located near the city centre?
Yes, it is 1.0 km away from the centre of Chicago.
Are any cleaning services offered at Radisson Blu Aqua Hotel, Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Radisson Blu Aqua Hotel, Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Radisson Blu Aqua Hotel, Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.