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JW Marriott Chicago

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#40 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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JW Marriott Chicago
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1,351 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Chicago
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Showing 1,308: English reviews
San Antonio, Texas
Reviewed 11 September 2015 via mobile

My wife and I were recently at the JW Chicago for business and we couldn't have had a better experience. The staff was incredibly helpful, with Sergio at the front desk assisting us wonderfully on numerous occasions. The location is great for sight seeing as it's in the heart of downtown, and a 10 minutes walk to the Art Institute...

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Helpful?
Thank Dcantu
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you, difficult to improve on perfection. Appreciate the positive review and public recognition of Sergio, our staff, and our unique location. We hope your travels whether on business or pleasure will land you in Chicago again soon, allowing us to have you as our guests once more. Thank you again for your complimentary review.

Reviewed 9 September 2015

As a Platinum Marriott member, I've stayed at a lot of their hotels. This hotel is definitely deserving of "top of class" status. Quick, friendly check-in; beautiful and clean room; quiet; classy without being pompous. Pool and fitness center were very inviting. Reasonably priced market. Concierge floor personnel and food choices were superb! Keep up the great work!

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Thank undercoverone
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for your outstanding review, not only do we value your loyalty to Marriott as evidenced by your Platinum status, but for including us in such an expansive portfolio with TripAdvisor. While every aspect of any stay contributes to one’s experience, we are fortunate in having a genuinely friendly staff reflective of Midwestern values and warmth. Hopefully in future...

Rockford
Reviewed 9 September 2015

I stayed here for a workout convention with my friend and this hotel was so nice and clean. Anything my friend and I needed the hotel was right on top of it. The room was beautiful. I would stay here again!!

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Helpful?
Thank BeachBabe729
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! All too often a hotel’s Housekeeping and Engineering departments are unsung heroes, without their dedication in ensuring the rooms and public areas are in immaculate condition, our guests would not be able to fully relax and enjoy their surroundings. We are fortunate as our entire staff is intent on delivering a quality stay unsurpassed in the Chicago area...

Dallas, Texas
Reviewed 7 September 2015

Been to a number of JWs and this one was pretty good. Hotel is in a great location. The rooms were nice and had spacious bathrooms and showers, which is great. They workout facility was larger than most and they just redid and opened up a spa downstairs if you want a massage, facial, etc. My only complaint is the...

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Thank CompactTraveler22
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for taking the time to review our hotel, and apologies for any missteps. Thank you also for sharing our location and some of our features with other readers, we are proud to be the only luxury tier hotel in Chicago’s Loop and with the recent opening of the Spa at JW Chicago, hope to establish ourselves as an...

Chicago, Illinois
Reviewed 5 September 2015 via mobile

I'm a Marriott girl, been platinum for years and this hotel is indicative of why it's my favorite chain. Great hotel in a great location. Friendly staff and great accommodations. Big bonus is the executive lounge is open for breakfast on the weekends, which is highly unusual. Would definitely stay again!

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Thank AWLTHAT
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

For readers not familiar with Marriott Rewards Elite membership levels, our Platinum guests stay a minimum of 75 nights per year in a Marriott branded hotel, essentially part of our family for at least 2½ months annually. They often know as much about hotel standards and processes as our associates, and as a seasoned traveler their insight influences many the...

Fort Worth, Texas, United States
Reviewed 4 September 2015

We stayed at the JW with our kids for a few days during spring break. It is a beautiful hotel. The signature scent is wonderful and inviting right as you walk in the door. The rooms are beautiful....bathrooms are bigger than the actual sleeping area but beautiful to say the least. The concierge lounge was fantastic. All the food was...

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Thank Jennifer D
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Who says Florida has the corner on an enjoyable family vacation? Chicago has so much to offer year round (yes, even in the winter), delighted you found a destination that your whole family could enjoy. We are also pleased your stay with us was memorable, not unlike having a visitor in one’s own home, we want your surroundings to be...

Holtsville, New York
Reviewed 3 September 2015

I stayed at the JW Marriott on Adams on Saturday August 29 and the staff was exceptional. I used the mobile check-in app and by the time I landed at Midway and arrived to the hotel, my room was all ready before 11AM. Noelle who had checked me in was very prompt and professional. The entire desk staff and concierge...

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Helpful?
Thank Jason H
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! You’re well aware of the Marriott mantra in taking care of your employees who will in turn take care or your guests, looks like the opportunity to have you as both a guest and colleague converged on this recent visit. Being in the hospitality industry you’re attuned to noticing the details, and hopefully we succeeded in presenting a...

Olathe, Kansas
Reviewed 1 September 2015

Pillows and bed were very nice. Bathroom was spacious and had a great showerhead. Tub also available, but not used. The lobby area was more utilized than other hotels and my company has held a few conference luncheons here. Good service and well-managed events.

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1Thank RyanP_KC
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you, much effort was taken in creating a luxurious oasis in a urban core, and designing a hotel reminiscent of a bygone era of grand hotels determined the scope of our expansive lobby. Pleased to have you as our guest, and appreciate the ongoing patronage of your company. We’re proud of our locale and our amenities, we hope to...

Reviewed 30 August 2015

Showed up for a quick getaway without any plans, didn't know the city at all. The team was exceptionally helpful, making recommendations and suggestions - especially Eric at the lobby Concierge desk and Katie upstairs in the Executive Lounge. Everything they suggested was spot-on, thoroughly enjoyed everything! Hotel was very clean, all staff friendly and helpful, every need attended to....

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2Thank Heidi B
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Some of life’s best journeys are spontaneous, and Chicago is nearly perfect in meeting both the amateur or seasoned traveler’s desires. Sports, theater, shopping, museums, history, dining, beaches, nightlife, you name it, it can probably be found within our borders. The perfect stepping off point would be close to these venues or at least easily accessible, affordable, friendly, and staffed...

Flemington, New Jersey
Reviewed 30 August 2015

Planned a large business meeting and the entire event was flawless from beginning to end. I can't say enough great things about the staff from front desk, to sales, banquets, shipping, etc. The level of service is superior and made my job easier. Having said that, I didn't find the meeting red coat very visible but the banquet staff was...

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Thank Barbra039
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Interesting, most readers probably wouldn’t expect to see a review regarding a banquet function, but you’ve highlighted one of our greatest assets. Typically catering menus are designed for efficiency and secondary to the meeting itself; the JW Chicago has a dedicated kitchen, culinarians, and servers whose only purpose is to deliver restaurant quality meals for 10 to 1,000 without distracting...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Lounge-JW Marriott Chicago
The Lounge-JW Marriott Chicago
Cuisines: American, Bar, Contemporary, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at this luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago, Illinois luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, the historic JW luxury hotel in Chicago, IL exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in our luxury Chicago, IL hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, the JW Marriott Chicago hotel provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 

Additional Information about JW Marriott Chicago

Address: 151 W Adams St, Chicago, IL 60603-3601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: ₹ 13,791 - ₹ 37,582 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Reservation Options:
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Also Known As:
Jw Marriott Chicago Hotel Chicago
Hotel Style:
#14 Business Hotel in Chicago
#15 Spa Hotel in Chicago
#23 Romantic Hotel in Chicago
#25 Green Hotel in Chicago
#28 Luxury Hotel in Chicago
#34 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Chicago staff and other travellers.
7 questions
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Elkhart, Indiana
over a year ago
Kansas City, Missouri
New York

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Questions? Get answers from JW Marriott Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The upper floors are the best - - - pay the extra.”
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“If you want a very quiet room, get an interior view of the atrium. The hotel is near the train and exterior rooms can hear the train.”
 of 5 bubbles Edikochan, 1 Feb 2017 | Read review
“Lower floors, no rooms have views of anything in particular”
 of 5 bubbles BossRino, 31 Jan 2017 | Read review
“Room facing the Willis Tower”
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