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#99 of 305 hotels in Chicago
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GreenLeaders Bronze level
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at JW Marriott Chicago. Our luxury hotel in downtown Chicago, Illinois, is located at LaSalle & Adams and soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, historic JW Marriott Chicago exudes Burnham's refined style combined with 21st-century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in one of our luxurious hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, JW Marriott Chicago provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Car hire
Paid public parking nearby
Free wifi in the business centre
Paid wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Tennis court offsite
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Manicure
Massage
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Classic
Languages Spoken
English, Spanish, Chinese, Bosnian and 1 more
Location
100Great for walkers
Grade: 100 out of 100
241Restaurantswithin 0.5 km
46Attractionswithin 0.5 km
151 W Adams St, Chicago, IL 60603-3601
Getting there
QuincyChicago L2 min
LaSalle/Van BurenChicago L4 min
1887Reviews22Q+A100Room tips
Reviews
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The staff was amazing and super helpful both when checking in and when asked about recommendations for dinner options. The room was clean and the beds were so comfortable! I would recommend this hotel to anyone spending one night or a week in Chicago!
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Date of stay: December 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: The workout facility is better than any hotel I have ever stayed at!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Beautiful building in a great downtown location. We were in town to see ‘Twas Night Before Christmas at the Chicago Theater, we were able to walk to the theater and then take a quick Uber to the United Center to watch the Blackhawks play. Staff were friendly and helpful, breakfast in the Executive Lounge was fabulous! Our room was spacious, bathroom was huge, there was a shower and a deep,oversized tub that I didn’t have a chance to use, next time!
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded yesterday
Dear 608tammyo, Thank you for your loyalty to our brands and for the generous rating of our hotel, JW Marriott Chicago. We are delighted that you enjoyed our outstanding location, convenient for your visit to all the many attractions of our city, as well as our well-kept accommodations, complimentary breakfast offering, and the services delivered by our ladies and gentlemen. All of us here are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our landmark hotel, and we look forward to hosting you and your family soon for another enriching stay. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall I had a pleasant stay. My room was big (executive floor), quiet and had a nice bathroom. The hotel has a business feel to it. I didn’t like the pool, it was in the basement and too humid, needed ventilation. My room wasn’t ready until 4:00, I thought they could’ve done better with that, since I was part of a very large group they should’ve known was coming early. The bathroom in the lobby was not so clean, a hotel of this caliber needs to do better with that, gives off a bad first impression.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 1 week ago
Dear AMJ92, Thank you for being our guest and for the constructive feedback. We are pleased to know that your overall stay was pleasant. We are glad that you enjoyed our spacious accommodations. However, we sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is certainly not the kind of experience we strive to provide our valued guests. We are disappointed that your room was not available upon your arrival. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We also regret not meeting your expectations with our pool and the upkeep of the lobby bathroom. We will share your concerns with the appropriate department and ensure this is not repeated. We appreciate your patience, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A very unorganized hotel. No one had answers to anything. We were quoted a certain price. $200 more was added on said that was a deposit that we would get back at checkout. Well we never received that deposit back. Was told that parking was one price for all weekend. We were billed twice. Just an overall bad experience. Hidden cost they don't tell you about. I would definitely not stay here again for the price we paid. It wasn't that great of a hotel to begin with. Staff was very unknowledgeable about most everything had no answers. Very unsatisfied will not be back.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 1 week ago
Dear teresabM229YL, Thank you for reaching out to us and relaying your concerns. Firstly, we are sorry for any disappointment you had considering the overall cost of your visit. We also regret the inconvenience you are having due to the billing-related issue and that you have not received your incidental hold. Please reach out to our Accounting team at chijw.billinginquiry@marriott.com for additional assistance. You should see the hold be released 10 days after your check-out date. Your patience is valued, and we assure you to convey these comments appropriately. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Like others who have left feedback I have previously stayed at a JW properties and they have been excellent. The service at this hotel was offensive. The front desk staff rarely made eye contact and were short or hostile in their responses. At one point the toilet in my room clogged and began to overflow. I called the front desk three time and there was no answer. I then hung up the room phone and planned to call from my cell, the room phone then rang and - I am not joking here- an angry woman stated “what?!” I responded “hello,” she then replied “hello?!” I was so taken aback that all I could say was - “are you OK?” And she mocked me in response with “are YOU ok?!” I told her that the toilet in my room was overflowing and she seemed to adjust her tact and said someone would be up. Less egregiously, but still problematic, the shower had faulty sealing on the glass door so the floor was soaked after each shower even when I attempted to aim the shower head away from the door. I told the front desk about this issue on the first day, then pointed it out to the employee who addressed the toilet problem, everyone seemed to agree that there was an issue with the seal- but no one seemed interested in addressing it. To summarize, I left this stay feeling like I was a problem to the staff. At no point did I feel treated as a guest.…
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: You will have a better stay and be treated better if you stay at a lesser class hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 3 weeks ago
Dear Joel C, Thank you for taking the time to share your review. Please accept our apologies for the difficulties you experienced with our accommodations and service. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We value your patronage, and we promise that steps will be taken to ensure that we do not repeat these concerns. We will share your comments appropriately, and we are grateful for your patience. Warmly, Viviana Aguilar, Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose the JW for our recent stay because it wasn’t too far from the Auditorium Theater. It was also just a block from the Willis tower. The hotel was great! We asked the concierge for recommendations and both ladies were extremely helpful. The room was large, clean, and very nice. The beds were very comfortable. We ate in the Florentine for breakfast. It is expensive but the food was delicious and service was friendly and fast! The only advice I would give is don’t book a room on the 4th floor. If there are any conferences, this is where they meet, have their food services set up, etc. you must walk through them to go to and from your room. There are 2 sets of elevators but you still walk through them using either set. I would still return, just ask for a different floor.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I stayed here for work because I couldn't get in the closest hotel my colleagues were in. Nice room, clean, nice big bath, feels fresh and new.... but $15 a day for internet? Seriously? What is this, 2005? Thankfully I have hot-spot, but come on. I've not stayed in a hotel that charged it's guests for internet for probably 10 years now, and I've stayed in some rough places. This isn't a cheap hotel, it's expensive, so it feels a little scammy for you to gouge your guests for internet when they're paying $300+ a night.
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Bring your own Internet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 4 weeks ago
Dear davidjR4337CQ, Thank you for choosing to stay at our hotel. We regret your disappointment that complimentary Wi-Fi was not available. Marriott Bonvoy members who book on Marriott.com also receive complimentary Wi-Fi with their reservation. We encourage you to join our Marriott Bonvoy loyalty program to take advantage of this amenity on your next visit with us. That said, we are glad you liked our comfortable accommodations. We hope you will consider us whenever you return to the area. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a Platinum member, i did not have a room upgrade. The room was very bad smell and shower leaking. I never got a bad jw experience like this hotel. The Executive Lounge was very crowed but dirty breakfast station, not neat. The staff was not attentive and not friendly at all.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 5 weeks ago
Dear Travelapps12, Thank you for your loyalty to our brand and for your review. We regret not being able to provide you with an upgrade and apologize for the issues you encountered in your room. Polished and inspiring accommodations are essential for crafting an exceptional stay, and we have shared your feedback with our Leadership team to ensure this is not repeated. We are also sorry for the negative experience you had in our Executive Lounge and for the frustration it caused. We have addressed this appropriately with our Food and Beverage team, and we are grateful for your patience. We hope you will reconsider and stay with us again as we would like you to have the exceptional experience you deserve. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We’re Bonvoy regulars, and we loved the JW Marriott. We were there for a family wedding. Really nice king room with both tub and walk-in shower in the large bathroom. Nicely appointed room. The Executive Level was excellent. Nice breakfast/lunch/cocktail hour (drinks are not included). Great coffee/espresso machines; nice spread for breakfast. Confusing list of hours for the weekend; said closed Sunday, but they were open? Update the info next to the door please….. Really nice craft cocktail bar in the lobby, complete with nice menu. Nice public areas; Italian restaurant (Florentine) on the second floor. Convenient to everything downtown. Nice staff. We really enjoyed our stay.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 24 Oct 2023
Dear Wayne P, We are delighted you enjoyed our landmark hotel brimming with history in the heart of downtown Chicago. Thank you for sharing how much you loved our well-assigned accommodations, delicious dining options, and warm hospitality. However, we are sorry for any confusion that you had with regard to the operating hours of the executive lounge. Your suggestions are valued, and we will surely share them appropriately. It was a pleasure hosting your visit, and we look forward to seeing you at JW Marriott Chicago on your next visit to the area. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel located in the heart fo everything. easy walking distance to numerous restaurants and the "El". If you are Marriott elite they have a great lounge too, along with usual fare one day offered smoked salmon on bagels with cream cheese and capers and another was peanut butter sandwiches with banana! Lounge staff is some of the ebst i have encountered, they truly enjoy their job!
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Chicago
Responded 12 Oct 2023
Dear careyhc, We are delighted you enjoyed our landmark hotel brimming with history in the heart of downtown Chicago. Thank you for sharing how much you loved our Lobby Lounge Bar and attentive service. It was a pleasure hosting your visit, and we look forward to seeing you at JW Marriott Chicago on your next visit to the area. Warmly, Viviana Aguilar Executive Administrator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹17,021 - ₹28,536 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott chicago hotel chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
610
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Frequently Asked Questions about JW Marriott Chicago
Which popular attractions are close to JW Marriott Chicago?
Nearby attractions include Skydeck Chicago - Willis Tower (0.3 km), Hamilton (0.4 km), and The Magic Penthouse (0.2 km).
What are some of the property amenities at JW Marriott Chicago?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Chicago?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Chicago?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to JW Marriott Chicago?
Conveniently located restaurants include The Berghoff Restaurant, Giordano's, and The Village.
Are there opportunities to exercise at JW Marriott Chicago?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is JW Marriott Chicago located near the city centre?
Yes, it is 0.6 km away from the centre of Chicago.
Are any cleaning services offered at JW Marriott Chicago?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Chicago offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Chicago?
The staff speaks multiple languages, including English, Spanish, Chinese, Polish, and Bosnian.