Absolutely hands down best communication ever and she was able to fix our reservation for the wedding party and add two more days at our given rate. I called weeks on end to add theses days only to be thrown around from transfer to transfer to departments that couldn’t help. Luckily the day before flying we came across a woman named Cindy. Who ever is reading this she deserves to be placed in a management position. She knows how to operate the system and she knows how to communicate to her supervisors to make moves which intern make happy customers. If you are a manager or a representative of Julian please take Cindy into consideration when promoting employees to better position/z she deserves it. Ok bye bye now.
For my latest trip to Chicago, I blindly booked a room with Hotel Julian and was thrilled with my experience. My room included updated amenities and great views of the lake! The public spaces for gathering (bar/lounge) were the perfect places to unwind after a busy itinerary. This centrally located hotel offers a great stay at a fair price! The best of any Chicago hotel I've stayed before - enthusiastically recommend!
My stay at Hotel Julian was great. Tori the front desk lady gave superb customer service and she was very friendly. I can base how my stay will be by the front desk check in process and Tori made it easy!! You have great employee working the front desk, Tori!!
Really good hotel with helpful staff, special thanks to Tori for helping us get an early check in to enjoy our day in Chicago even more! Nice room with beautiful views and comfortable bed! Great layout of the room. Recommend!
Wow! My first stay here, and I showed up for check-in a few hours early. There were no rooms ready just yet. Instead of making me wait, the hotel staff (Leah and Cinely) upgraded me for immediate check in. The upgraded room was amazing. Great view of the park! This hotel is miles better than similarly priced hotels in the area. Nice bar and restaurant, right in the lobby too! Will certainly make this my go-to hotel when I’m in the city.
Very good place, good and fast attention and the hotel is in a very good area. the rooms were clean and organized. the bar area is a nice extra if you dont have nothing to do at night, fully recommended.
Tori was wonderful upon check-in. She was thorough on all the details and provided a great and speedy check-in experience. Thank you, Tori for going above a beyond to get us checked in quickly and providing excellent service.
I came here on a whim. Complete last minute trip. First time ever staying in this hotel. Upon check in ebony was amazing. Answered all my questions and checked us in in a timely manner. Loving my stay so far. Amazing decor as well.
Nice boutique hotel. The rooms sure cute and the decor is nice. I love all the pictures in the elevator and on the second floor. Check in was easy and Leah was friendly and helped to get in to my room early. She directed me to parking as well which was closer than I thought. Take advantage of the parking discount.
I had such a good time in Chicago. We came for lollapalooza which was fun in itself. The staff was great and attentive. Leah at the front desk was helpful with making sure our room was clean when we asked. I wait to work this because I was overcharged and wanted to see how they would handle it. I emailed and Leah was quick to fix the problem. I will be dressing here apron again.