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Hilton Chicago O'Hare Airport

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3,051 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Chicago O'Hare Airport
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Showing 2,722: English reviews
Boca Raton Florida, United States
Reviewed 22 October 2015

When we travel through Chicago, as our schedule allows, we stay at The O'Hare Hilton... The rooms are nice, service good, restaurants have been fine... Our last stay (Sunday, 18 October), we chose room service rather than going down to the restaurant. What a sorry mistake! The cheeseburger was overcooked (not much cheese)...the lettuce was wilted and the tomato was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank John A
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear John A: We are so sorry to learn about your disappointment with your meal through Room Service per your comments on Trip Advisor, and are sharing this with our Executive Chef. We assure you that this is not a typical occurrence here as we maintain high standards in the quality of our food, and we will certainly take the...

Louisville, Kentucky
Reviewed 21 October 2015

This hotel has one thing going for it -- location. It's a great location when arriving late / departing early from ORD. Now the not so good: 1. Failed to put receipt under the door despite specifically asking me at check-in if I wanted receipt under door or emailed. When I complained in the morning at front desk, no apology....

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Helpful?
1Thank Brian-IFlyAlot
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear Brian-IFlyAlot: We are very sorry about the poor experience you had at our hotel per your comments on Trip Advisor. We strive to make it right for our guests while they are here so they leave happy and we apologize for that not happening in your case. Our maintenance team could have checked the thermostat in your room. Our...

Hutchinson, United States
Reviewed 20 October 2015

The hotel was clean and a perfect place to rest our heads after a long travel day. We selected it, because it was attached to the O'Hare Airport... and for a short walk from our terminal, this worked perfect!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Michael G
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear Michael G: Thank you for taking the time to share your high ratings and positive comments about us on Trip Advisor. We're thrilled to have had the chance to welcome you here after your busy travel day and ensure you a restful stay to re-charge before resuming your travels. It was our pleasure to have you here, and we...

Wall, NJ, United States
Reviewed 20 October 2015

Location was main reason I chose this hotel. Having stayed there location is the only reason to stay. Restaurants closed early or had limited menu. Carpeting in room was dirty and worn though the remainder of the room was clean. Parking is ridiculously expensive.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Joseph M
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear Joseph M: We strive to offer much more than convenience to the airport in our product and services, and we apologize if this was not reflected to you per your comments about us on Trip Advisor. Our restaurant hours are based on when we are typically more busy. We do offer 24 hour room service with a more limited...

Hackettstown, New Jersey
Reviewed 20 October 2015

This place cant be any more convenient if you want to be close to the airport - its connected by an underground tunnel so you do even have to go outside. With that said, there really isn't anything else around so you'll need to take a cab to leave the hotel to eat and I highly recommend you do. The...

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Helpful?
Thank etbeachvacation
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear etbeachvacation: Thank you for your posting about us on Trip Advisor. While we are happy knowing that our location and accommodations worked out well for you, we are sorry if the restaurant food was not to your liking. We will share that with our Executive Chef and Director of Food & Beverage. We do appreciate your choosing to stay...

New Milford, Connecticut
Reviewed 20 October 2015

The fact that one can walk 100 yards and be at your terminal within 90 seconds after checking out is of incalculable value. However, the feeling we got from the staff was cold and impersonal. Mechanically efficient. but just a little brusque. Our room was OK with all the requisite amenities one should expect from a Hilton-nice big LCD TV,...

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Helpful?
Thank krokro
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear krokro: Thank you for your comments posted about us on Trip Advisor. While we appreciate knowing about the positives of your stay, we feel badly to learn that you were not treated more warmly by our team. Extending top notch service with a caring attitude is of the utmost importance to us and we are very sorry if this...

Frisco, Texas
Reviewed 20 October 2015

This hotel is inside the airport; the front desk service was great; the rooms are comfortable like any Hilton; the restaurant offers 25% discount on breakfast. If you have a rental shuttle to take? Its right across the hotel

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Helpful?
Thank Violet B
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear Violet B: Thank you for your comments about us on Trip Advisor. We're glad to know that you were satisfied with your stay. To clarify, a 25% discount is given to all Hilton HHonors Silver members on breakfast, and it is complimentary to all Hilton HHonors Diamond and Gold members. We hope you will visit us again soon! Sincerely,...

Charleston
Reviewed 19 October 2015

I’ve stayed at the O’Hare Hilton many times over the last 30 years of travelling in and out of Chicago as it is a great hotel when leaving on an early flight since you can walk directly to the terminal without any delay of traffic, weather or waiting for shuttle buses. I can remember all the way back to the...

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Helpful?
Thank Jim A
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear Jim A: Thank you for all the feedback you posted about us on Trip Advisor. We appreciate your loyalty over the years and are happy to be of service to you! You remember correctly that we did have check in kiosks some time back, however, we experienced many challenges with them and eventually had them removed. We now offer...

Huntington Beach, California
Reviewed 19 October 2015

For a Hilton property,this hotel is definetly not-on-the-level. We got there in the evening and the entrance was some-what dark & not clearly identifiable. We had a reservation as a couple but the desk-manger (who I did not-tip) assigned a very small room for us saying "in-an-abrubt-way" that this is all what he has.The bed-size was a single-bed and not...

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Helpful?
Thank hassan s
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear hassan s: We are very sorry to read the comments you posted about your stay on Trip Advisor. We strive to offer our guests nothing less than a positive experience in our product and service and feel badly that this was not reflected to you. I will write to you directly to obtain further details to help us better...

Weston, Florida
Reviewed 18 October 2015

In order to get a cab to go anywhere you need to dart across traffic to the O'Hare Airport Cab stand . Waited 25 minutes for a 10 minute cab ride to dinner in Rosemont . There is a charge for fitness center. There is a shuttle to the Convention center if "they are not busy." Room standard at best

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank David W
HiltonOhareAirport, Executive Assistant to the General Manager at Hilton Chicago O'Hare Airport, responded to this review

Dear David W: Per your comments on Trip Advisor, we are very sorry for any inconvenience caused to you due to having to take a cab from the airport. Our bell desk could call a cab for you from here, but typically, since they have to pass through the airport line, it can take longer for the cab to get...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Chicago O'Hare Airport

Address: O' Hare International Airport, Chicago, IL 60666
Region: United States > Illinois > Chicago
Price Range: ₹ 9,452 - ₹ 22,791 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Chicago O'Hare Airport 4*
Number of rooms: 858
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct and Expedia so you can book your Hilton Chicago O'Hare Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Chicago o`Hare Airport Hotel Chicago
Hilton Hotel Chicago
Hilton Chicago Ohare Airport Hotel
Chicago Hilton
Hotel Style:
#66 Luxury Hotel in Chicago
#82 Romantic Hotel in Chicago
#86 Family Hotel in Chicago
#94 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Chicago O'Hare Airport staff and other travellers.
36 questions
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Questions? Get answers from Hilton Chicago O'Hare Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the special 'Do Not Disturb' sign that communicates to housekeeping that you are a day sleeper (in room or from front desk).”
 of 5 bubbles smokymtnguru, 19 Feb 2017 | Read review
“ask for an updated room if available”
 of 5 bubbles VictoriaA103, 3 Feb 2017 | Read review
“A suite, maybe?”
 of 5 bubbles Dave5280, 25 Jan 2017 | Read review
“The bellman are especially terrific and helped us to the terminal with 15 pieces. They even recognized us from a stay the previous year.”
 of 5 bubbles 134march, 18 Jan 2017 | Read review
“Airport hotel , room similar”
 of 5 bubbles 69tiger888, 13 Jan 2017 | Read review
5 of 5