Cambria Hotel Chicago Loop - Theatre District
32 W Randolph St, Chicago, IL 60601-3501
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A note from Cambria Hotel Chicago Loop - Theatre District
Updated 06/05/22
About
#105 of 216 hotels in Chicago
Location
Cleanliness
Service
Value
It doesn’t matter whether you stay with us once a year or once a month, at the Cambria® Chicago Loop Theatre District hotel in Chicago, IL, you’re always a VIP. Our ideal location is not only across the street from the CTA Red Line which will take you to see the Chicago Cubs or the White Sox, but, also the CTA Blue Line, which will take you around the city and to O'Hare International Airport. this downtown hotel is within two blocks of all other CTA lines and also within walking distance to many theatres in the Chicago Theatre District and just steps away from Chicago's famed State Street shopping and Michigan Ave.'s Millennium Park.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Conference facilities
Banquet room
Spa
Parking
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Meeting rooms
Massage
Baggage storage
Convenience store
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Iron
Microwave
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
396Restaurantswithin 0.5 km
88Attractionswithin 0.5 km
Contact
32 W Randolph St, Chicago, IL 60601-3501
Getting there
LakeChicago L2 min
State/LakeChicago L3 min
358Reviews25Q+A53Room tips
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I’d give -10 to this hotel! We stayed there for 6 nights. We got a room on the last floor, it was nice, but dirty. Beds weren’t changed (found hairs and dirty pillows, stained sheets) and didn’t have a comforter, table and windowsill weren’t wiped (had some foods, souse spills, etc), windows had large prints. I wiped everything by myself, and called to ask to change the bed. The girl was very annoyed, even didn’t say “hi” and “by”, and changed it with teen’s attitude, when you ask them to do something they don’t want to do. On the third night we (my husband, daughter and I) woke up at 4 am because of the FIRE ALARM. We ran to the hall, but the fire alarm was only in our room. We came back and foun out that our room was full of smoke and smelled very bad. We called reception, the guy who worked the night shift was polite, and gave us another room to sleep. After we woke up I went to the reception to ask for another room, hostes pretended that he didn't know about anything, after I explained to him a situation, he gave me another room, mentioned that it’ll cost $25 less, but said they can only refund half of one night's price, because it happened at 4am. I didn’t want to ruin my day by arguing with him and came back in the evening. There was another guy (he said he is a supervisor), who again pretended he didn’t know about the situation. I explained everything again, and asked him what happened in our room and asked him to send a report about it, because my daughter, and I felt bad all day, had bad headaches and coughed, and I needed something to confirm that there was an accident in this hotel. He played the game “I don’t know what happened”, and it was a lie, because a guy in the morning told me that an inspector already worked in our room. I politely asked him to call the manager. The manager AGAIN asked me to repeat what happened, because he “didn’t know”. When I said that “our room was full of smoke” he said to me “it’s what you are saying, we (“hotel”) didn't see it” and they can’t give me any report. This was the moment when I stopped being polite, and the email was sent to me 5 min after that. “Our chief engineer found the source of the smoke coming from the HAVC unit in 2208. The smoke that was seen and smelled was from the condensation hitting the wires in the HVAC” When we checked out, I asked about adjusting our room price, because the guy told us it will be $25 cheaper, so they needed to return $75. The girl who worked there that morning stopped to smile, started to talk rudely, said she can’t do it, she needs to call the manager, etc. and stared at me. I politely said that it is ok and I can wait a little while for her manager. She called him, and the manager (new one) asked me AGAIN to explain the whole situation, like he didn’t know about it. He said he doesn’t know who told me about different prices, he has to look, and they already refunded the night, etc. When I pointed out that he speaks rudely, and I don’t understand why after everything happened in this hotel with us all staff talk to us disrespectfully, rudely etc, he tried to tell me that it is not rude, and it is because of his accent (Indian?). I’m not native speaker either, I have an accent and work with people with different accents every day. I can understand what the accent is, and what the attitude is. After that he refunded me $60, LOL. You know who apologized to us in this hotel? Bartender only! He was very supportive, gave us free shots and recommended the great places to visit. No one from management or hostess never asked us how we feel and if they can do something for us, never called us. ALL STAFF HAVE TO TAKE A CUSTOMER SUCCESS AND TRAINING.…
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paradise56653666087, General Manager at Cambria Hotel Chicago Loop - Theatre District
Responded 6 days ago
Thank you for taking the time to share your feedback, Escape451016. We're disheartened to hear about the challenges you experienced during your time with us and your room was not refreshed properly. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We hold ourselves to a higher standard so we'll be sure to address your concerns internally so we may avoid these issues and improve for the future. We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We got the room at a reasonable rate and were happy with the choice. Located right in the middle of the theater district with easy access to public transit. Room was clean and comfortable. Staff was friendly and courteous. Would recommend and stay here again!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paradise56653666087, General Manager at Cambria Hotel Chicago Loop - Theatre District
Responded 1 week ago
Thanks for the excellent review, 945erike! We're delighted your time at Cambria Hotel Chicago Loop-Theatre District was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our prime location and courteous staff as well as our refreshed and comfortable accommodations. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice and clean hotel, reception is on 9th floor and location of the hotel is very close to main attractions. Check-in: Very smooth and comfortable Room: Spacious and clean with a large bathroom Wifi- Good and strong connectivity Location: Next to Chicago theatre and a few blocks away from River/trump tower or Bean and fountain on another side. Recommended: Yes very much if within the budget. Special thanks: They kept our baggage for a couple of hours "Free of Cost" after checking out.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Paradise56653666087, General Manager at Cambria Hotel Chicago Loop - Theatre District
Responded 28 Jun 2022
Thanks for the excellent review, Kaushikdiku! We're delighted your time at Cambria Hotel Chicago Loop-Theatre District was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our central location and comfortable accommodations, as well as our amenities. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was visiting my girlfriend and decided to stay here for 6 days of my stay. It was very clean, the room was very unique and spacious. The ceiling was very tall which gave a very large feel to the room. The bathroom was massive and came with a really nice smart mirror that had bluetooth and other capabilities. The rooms here also come with a nice Keurig and 3 flavours of coffee to choose from. The only things I would say were a downside (not even), we’re the windows, the bathroom door, room service, and front desk staff. For the windows, they are large, but smaller than they appear to be. It has a very large gap of nothingness separating the window into two rectangles instead of one big one, which looks and feels a little funny. The bathroom door is a sliding door, with (and without) a lock… The lock is on the door and is a hook, but there is no hole in the wall to hook the door. In other words, the lock is useless. It’s good if you’re staying by yourself, but a little worrisome if you’re staying with more than one person. As far as room service goes, you have to order room service 24h in advance if you want them to come to your room. The front desk worker was annoying to deal with since he was whispering the whole time during check in while there was also blasting loud music playing in the background (but this is an individual problem, not a hotel problem). Aside from those very small negatives, this is a really good hotel! There are better out there in my opinion like the EMC2 or the Talbot hotel, but if I couldn’t get one of those, I think I would go with this one again :)…
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Don’t come at a busy time of the year… Prices double and even triple just over any small event...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paradise56653666087, General Manager at Cambria Hotel Chicago Loop - Theatre District
Responded 14 Jun 2022
Thanks for the review! We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience. Thanks again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our girls’ theatre weekend stay at the Cambria was great! I had reserved two rooms, one for one night, and one for two nights. Julie at the front desk was VERY helpful and understanding when I showed up first, and didn’t even know the last name of the folks in the other room, as they were a friend of my adult daughter and her mom. Julie arranged to hold my bag until they arrived, and then got us into their room well before normal check-in time, so we could ditch the luggage and find some lunch. Julie came through again with a recommendation to Petterinos, which was less than a block away and very good. This hotel is all about location, being in the same building as the Nederlander Theatre, so we had to walk only about 30 feet from door to door for our first evening’s show. The Sunday matinee show we attended was a couple of blocks away at the CIBC theatre. Off-site parking was just around the corner, but worked well, and at $38 was about the going rate (nowhere near the $70+/night the Marriott had quoted). The rooms were nice, and clean. We did have to ask for extra towels, as they didn’t have enough for a 2-night stay (no housekeeping), but a quick stop at the front desk fixed that. We loved the game room, and killed some time before our matinee show playing cards there. The purpose of this review is mostly to brag on Julie, who was one of the nicest front-desk staff I’ve ever run across. The Choice Hotels website only lets you review if they invite you, and I did not receive an invitation.), so I'm writing it here. Yes, it was almost $200/night with taxes, but it was in a great location in downtown Chicago, where that price isn’t uncommon. When one factors in the price of parking, the rate is much better than similar hotels.…
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: We were on the 7th floor, which was fine.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Paradise56653666087, General Manager at Cambria Hotel Chicago Loop - Theatre District
Responded 9 May 2022
Thank you for the great review! We're happy you had a pleasant experience with us! It's lovely you enjoyed our location, clean rooms, and interacting with our team so much. That's what we like to see! However, we regret that our accommodations and services didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wanted to experience the theater district of Chicago, IL. So I decided to stay at the Cambria Hotel Chicago Loop - Theatre District and give it a try. The property is a historic building that appears to have been renovated and the hotel had a chic style with a flare of Chicago. Also I decided to stay here because they had a bar/lounge and 24 hour fitness center. During my check in with the front desk staff, which was a great experience. I found out the bar/lounge was closed on Monday’s. At a hotel on a Monday where the rate was over $200 a night , I was really surprised. So I went to a nearby restaurant that the front desk referred me to that had good food for dinner. I enjoyed my stay but I will have to give you 3 stars out of 5 which is average. This was due to having no hair dryer in the room and also my alarm clock didn’t work meanwhile it was covered in a white crusty material. And last but not least the lounge/bar being closed on a Monday in downtown Chicago that charges over $200 a night. I would recommend this hotel because great staff, clean accommodations and very chic Chicago style decor. Bit just beware that the bar/lounge is closed on Monday’s.…
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Paradise56653666087, General Manager at Cambria Hotel Chicago Loop - Theatre District
Responded 6 May 2022
We're happy you had a pleasant stay with us and enjoyed our wonderful staff and overall ambiance exceeded your expectations. However, we're disappointed that your stay with us was less than ideal. We regret that our amenities and bar hours didn't meet your expectations. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michele W wrote a review Apr 2022
Streatley on Thames, United Kingdom57 contributions10 helpful votes
Location is wonderful... right beside the Nederlander Theater and walking distance to many attractions like Millenium Park and Art Institute! The Teatro ZinZanni production is IN the Cambria. It's a short 2 block walk to the CIBC theater. The Washington Metro station is 1/2 a block away... easy trip to the airport on the Blue Line. Rooms are nicely upgraded with a spacious bathroom. Beautiful mural of a map of Chicago on the wall above the bed and lots of other "theatre art" in the room. Due to short staffing, room was not made up daily.
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Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Zgainer, General Manager at Cambria Hotel Chicago Loop - Theatre District
Responded 14 Apr 2022
Thanks for the wonderful review! It's fantastic you had such a lovely experience at Cambria Hotel Chicago Loop-Theatre District. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. We're looking forward to sharing another amazing experience with you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms and bathrooms are nice. Location is excellent. Unfortunately - the service isn't great. It was not disclosed at check in that there wasn't daily housekeeping. I got a text from the hotel asking if I needed anything cleaned. I asked them to service the room and they said they can't do it same day (then why the text)? I had to ask multiple times at points for towels to come. Also, even on the 2nd slday when housekeeping did come, they didn't refill the body wash, so I had to ask again for that too. Also, common areas weren't kept so clean. Overall, if they improved their service, it's 5 stars, but unfortunately, they aren't there.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jason Zgainer, General Manager at Cambria Hotel Chicago Loop - Theatre District
Responded 14 Apr 2022
We appreciate the feedback. We're disappointed your time with us was less than ideal. We care deeply about the satisfaction of our guests so we regret that our services and amenities didn't meet your expectations. Thank you again for your feedback. We'll be sure to address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hair everywhere!!! I counted 9 long dark hairs in between the “clean” bedsheets, that’s too much to have been washed! Red hairs all over in the shower (I’m blonde)… the bed sheets popped up and the mattress looked like someone had been murdered on it! 😳😳 The microwave was missing its turn plate and the refrigerator smelled horrible……… Shower had mildew and was dirty. It was hard to sleep comfortably after all that gross… the street in front had no pull-in to unload and housed several transients that didn’t move our entire stay…, However… the good: The security and desk staff were exceptionally friendly, the lobby was nice, and the game-room was the best part! We loved playing pool and shuffleboard, and having a place to sit and eat . We stayed out of our dirty room as much as possible and still had a good visit to Chicago.…
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Zgainer, General Manager at Cambria Hotel Chicago Loop - Theatre District
Responded 22 Feb 2022
Good morning VegasHockeyMom, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please email me at jason.zgainer@aimhosp.com so I can further assist you. Sincerely, Jason Zgainer General Manager Cambria Chicago Loop
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I only had an opportunity to stay at the Cambria for one night attending a show at the hotel. There are definite pros to this hotel: 1. Overall the room was a very good size (stayed in single room, king bed). 2. Very convenient to the theaters 3. There is a self parking garage within walking distance. 4. Very nice staff at check in/out However, there are a few items that do require feedback for the hotel overall. 1. Immediately upon checking in, the room smelled very much like I had entered a swimming pool area. Not sure if that was due to the sanitizing of the bathroom during this pandemic, but it was a very, very strong smell. I attempted to leave the door open a bit to air out the room, but needed to leave shortly after arriving to attend the show. 2. The climate control for heating the room did not appear to work. After returning to the room with some other members of our group, we could hear and feel the fan kicking on, but even after attempting to increase the heat in the room, did not feel a noticeable difference. 3. Lastly, there was no comforter on the bed itself which honestly I didn't realize until very late/early morning. Thankfully I had packed a longer wrap that I put on my shoulders. The next morning, I looked in the closet of the room thinking perhaps it was stored when the room was cleaned, but did not find it. I found out as our group was checking out that they were also missing two comforters in their double room. Overall, I would consider another stay at the hotel as I'm hoping these items are just one offs and honestly, I was only in for less than 24 hours for this particular stay. If I was staying for a longer duration, I would definitely addressed the room smell and missing comforter immediately.…
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Date of stay: February 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Zgainer, General Manager at Cambria Hotel Chicago Loop - Theatre District
Responded 7 Feb 2022
Dear tannidab, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I will personally look into each of these comments and ensure they are addressed with the appropriate Department Manager. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jason Zgainer General Manager Cambria Chicago Loop
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$200 - $319 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop / Theater District
NUMBER OF ROOMS
199
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Claim Your Listing Frequently Asked Questions about Cambria Hotel Chicago Loop - Theatre District
Which popular attractions are close to Cambria Hotel Chicago Loop - Theatre District?
Nearby attractions include Drunk Shakespeare (0.2 km), Chicago River (0.4 km), and Hamilton (0.4 km).
What are some of the property amenities at Cambria Hotel Chicago Loop - Theatre District?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Cambria Hotel Chicago Loop - Theatre District?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Cambria Hotel Chicago Loop - Theatre District?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Cambria Hotel Chicago Loop - Theatre District?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Cambria Hotel Chicago Loop - Theatre District?
Conveniently located restaurants include Tortoise Supper Club, Cherry Circle Room, and The Dearborn.
Are there opportunities to exercise at Cambria Hotel Chicago Loop - Theatre District?
Yes, guests have access to a fitness centre during their stay.
Is Cambria Hotel Chicago Loop - Theatre District located near the city centre?
Yes, it is 0.7 km away from the centre of Chicago.
Are any cleaning services offered at Cambria Hotel Chicago Loop - Theatre District?
Yes, dry cleaning and laundry service are offered to guests.
Does Cambria Hotel Chicago Loop - Theatre District offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Cambria Hotel Chicago Loop - Theatre District?
Many travellers enjoy visiting Garfield Park Conservatory (7.3 km), The Rookery Building (0.7 km), and Macy's on State Street (0.1 km).