The Chicago Hotel Collection River North

The Chicago Hotel Collection River North

Traveller (126)
Trophy Room
Room & Suite (81)
The sink in the communal area. Unacceptable.
Dining (17)

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About

4.5
#104 of 208 hotels in Chicago
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Discover Chicago's trendy, cultural hub of eclectic art galleries, boutique shops, restaurants and nightlife from our pet friendly 4-Star boutique River North/Magnificent Mile Hotel. Perfect for business, leisure, extended stays and group travel! Experience the finest Chicago hospitality where our Concierge Team will attend to your every need. Our rooms have smart design features that maximize your space and only give you what you desire. Post your lively adventures in Chicago's River North district and Magnificent Mile to your story using our free Wi-Fi . Unwind after a fun-filled night in downtown on our cozy beds with plush linens and fluffy pillows . Select hotel suites feature loft-style bunk beds, making sleepovers and family getaways extra playful. Did we mention we're pet friendly? Your furry family members are welcome to stay with us and there's a nice dog park across the street.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Complimentary welcome drink
Table tennis
Board games / puzzles
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Wifi
Baggage storage
Non-smoking hotel
Shared kitchen
Shared lounge / TV area
Express check-in / check-out
Self-serve laundry
Washing machine
Room features
Air conditioning
Desk
Housekeeping
Telephone
Kitchenette
Cable / satellite TV
Flatscreen TV
Walk-in shower
Wardrobe / wardrobe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Quirky Hotels
Budget
Languages Spoken
English

Location

312 W Chestnut St, Chicago, IL 60611-3004
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 90 out of 100
90
Midway Airport
15.7 km
See all flights
O'Hare Intl Airport
24.2 km
See all flights
Chicago
3 minChicago L
478Reviews8Q+A88Room tips
Traveller rating
  • 330
  • 75
  • 27
  • 13
  • 34
Time of year
Traveller type
Language
Selected filters
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Popular mentions
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Detailed Reviews
Cheryl A wrote a review Aug 2022
1 contribution
5.0 of 5 bubbles
Husband and I stayed here for a week without ourkids. We stayed in a room with a kitchenette and used a government rate as hubs is a govt employee, so it was the same rate no matter the size of the room.

This place is more like an Airbnb, which we liked. It’s not a place where they will rush to your room to give you extra towels, and we didn’t have anyone clean our room while we were there, which was fine. There is a full kitchen with silverware/plates/coffee and tea in the basement, but we used our fridge/microwave in our kitchenette as needed. The basement also had board games/ping pong table/two peleton bikes but we never used them. Very cool antique/vintage sports theme throughout.

The hotel staff is typically one person at the front desk from maybe 10:30/11am til midnight. I’d had questions about an early check in and reached someone via a text number a few days before I checked in. Otherwise, no one responded to a call or email. We could not check in til about 4 pm, but they stowed our luggage so we could explore the area before check in when we arrived several hours early from the airport. Similarly, when we checked out, we asked for a late check out for 1pm. We did so, and they stowed our luggage for awhile until we took a cab to the airport a few hours later.

Hotel is about two blocks from the Chicago stop on the brown line CTA, and walkable to shops and restaurants along Wells and other streets. Very convenient location for a week of sightseeing.

I’d brought earplugs as I read reviews about the train, which is right next to the hotel, and the front desk offers earplugs. We never needed them, as our room had great soundproofing in the windows. (Train was louder in the bathroom, but we didn’t care).

Wifi worked well and tv/cable was fine. Room was clean and modern, with outlets everywhere and high ceilings with pipes throughout — the space is a former milk factory. Our suite had two twin beds and a queen, so would comfortably sleep four, plus a couch that someone could sleep on (husband used it to store his luggage).

They do charge an amenity fee but there is no cafe on site (it is permanently closed and appears to be a casualty of the pandemic) and while you can get bottled water and some alcoholic drinks, we rarely used them. We had seen mentions of this fee in earlier reviews and just added them to the cost of the regular room rate, so it wasn’t a surprise.

Overall, we had a great stay.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill M, Marketing at The Chicago Hotel Collection River North
Responded 24 May 2023
Thank you for your review, Cheryl! We are glad you enjoyed your stay and look forward to having you stay with us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ljezardFL wrote a review Mar 2020
Lakeland, Florida2 contributions2 helpful votes
5.0 of 5 bubbles
I loved this boutique hotel! Absolutely recommend. I had a room with a full size bed and the room size was perfect for me. The window was right up against the elevated train track and there was a little noise as trains passed. I sleep with earplugs so it didn’t bother me and I actually enjoyed it. The bathroom was large and well appointed. The hotel decor is great fun. I thought the guest kitchen and dining room was superb and made myself some late night grilled cheese sandwiches :-). Families will really enjoy the communal kitchen and the enormous game rooms! Wow! Great coffee shop with delicious food. The hotel peeps were all super friendly and helpful. I first thought the neighborhood might be dodgy at night (think it’s going through revival) but had no problems at all. I will certainly be coming back to FieldHouse next time I’m in Chicago. A joy!
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Date of stay: January 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mauraegan, Manager at The Chicago Hotel Collection River North
Responded 3 Mar 2020
Hi ljexardFL! Thank you SO much for writing such a glowing review ! We're so happy you enjoyed the cafe and our guest kitchen. We really look forward to hosting you on your next visit to Chicago.
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Mary Grace wrote a review Feb 2021
1 contribution
5.0 of 5 bubbles
Our stay was great to say the least. We were forced to stay four days longer than we had originally planned at the hotel, due to outside car issues, and we were not disappointed. They allowed us to switch rooms, gave us any necessities we asked for, and were extremely welcoming and actually cared about our situation. Dominique was our girl who brought joy to our stressful situation, as well as the manager and another worker who were all so helpful and welcoming. Overall great experience. Clean, comfy, and great service. Will visit again
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Date of stay: February 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill Morgenthaler, Marketing at The Chicago Hotel Collection River North
Responded 10 Feb 2021
Thanks for your feedback, marygracew2021! We were happy to help out during your stressful situation and are glad you enjoyed your stay. We look forward to having you stay with us again soon!
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B Ware wrote a review Apr 2021
2 contributions3 helpful votes
1.0 of 5 bubbles
You should know that there are no hotel employees on site at the Chicago Hotel Collection - Wrigleyville property. I thought that was a interesting concept, but it turns out that it is very difficult to connect with staff via phone, text or email, and I often found their voicemail full when trying to leave a message before, during and after my stay. Checking into the hotel is very confusing and requires you to get a code in order to open a box next to the hotel to get your key card. I finally found the key card in an unlocked (broken) box. The whole access process does not feel secure and if I wasn't with others, I would have felt even more uncomfortable. Even after you get in the hotel, it feels a little shady. The suite room has two bunk beds and was very small. It appears much larger on their website. The "Guest Amenity" Fee (nearly $60 for two nights) supposedly includes 3 drinks with your stay each night. Both nights I requested drinks and only received two (warm) drinks the first night, and my drink request was ignored the second night after leaving a request by text and phone. I was actually told that they could't take my order because they had a customer in front of them and that would have to call back at 7:00 pm (three hours later) to make my order. When I called back they said that the maid had already left for the day and so I could not get my drinks. They say they will deliver a peloton to your room, but it would not fit in the suite. It looks like they have you use it in the creepy basement, but there was no place to plug it in. At the end of my stay I had a question on my invoice, and was told twice that they would have someone look into it. Both times they never got back to me over a three week time frame and ultimately it was not resolved. Overall, my stay was very disappointing and I will not be staying at this property in the future and recommend that you do your research before your stay. Good Luck!
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Date of stay: April 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
Room Tip: Run.....Stay at a different hotel!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tamliaw wrote a review Jun 2022
Providence, Rhode Island2 contributions3 helpful votes
1.0 of 5 bubbles
We stay at Hotel Collection Chicago River North for 4 nights. The hotel is very small but is clean. The customer service was the worst we have EVER encountered!

We were charged $900 for 4 nights for a double-bed room. When we checked in, they charged an additional $40+tax "resort fee" per night which was a total rip off, as there were virtually no amenities at this hotel.

We called multiple times before our travel to request an early checkin, as our flight arrived at 11am. We had to call 3 times (and tried different times of the day) before someone answered the phone. We were told that early checkin is not allowed. The regular checkin time is 4pm (which is very late indeed, for any hotel).

We showed up at exactly 4pm, but found that they still had not yet cleaned our room. We had to wait for over half an hour (even after pleading repeatedly), and we were almost late for an important appointment that late afternoon.

On that late evening, another guest opened our room door and was about to enter into our room, while we were inside our room!

When we complained about this incident the next morning (on our way out), the receptionist did not acknowledge that they might have issued the wrong key to other guests. Instead, she said she will find out from the security camera who entered our room the night before. She took our keys, and said we will get new keys when we return in the evening. Shockingly, when we returned in the evening, the staff on duty at the reception knew nothing of our incident. She could not find our names on the computer, and she told us that our room was cancelled! All our belongings were still inside our room, and we already paid for the next 3 nights. After lots of anxiety and waiting for over 15 mins, she finally gave us new keys to our room, and again promised that they will follow up on the security incident the next morning. We never heard back from the hotel about the incident (i.e. another guest getting into our room).

There was always just one person at the reception throughout our stay, and often that person was not at the reception. When we checked out at around 10:30am, we saw that many people were waiting to check out, because the receptionist wasn't there. After waiting for some time, everybody (ourselves included) just left our keys on the reception desk. (In any case, they did not leave any instructions for auto-checkout). The reception was totally disorganized!

The fridge in our room did not work. We had to store milk in the shared fridge in the basement instead.

For 2 of the nights, a group of young people returned to the hotel at around 3am, and talk very loudly for up to 5 mins along the common corridor adjoining many bedrooms. It certainly woke up almost all guests on our floor. The hotel did nothing about it.

Overall, an extremely bad experience indeed....
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Date of stay: June 2022
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill M, Marketing at The Chicago Hotel Collection River North
Responded 24 May 2023
Our Daily Amenity Fee (Resort Fee), Reservation Processing Fee (Service Fee) and incidental hold are listed on every online booking site, including our direct site and online travel agents such as Expedia and Booking.com. When booking your next hotel, through any online travel agent or direct, please make sure to read all the hotel details as every site posts additional fees in different areas. We are very sorry that you experienced issues with your door being opened by a guest, we spoke to management to make sure that it never happens again. Thank you for your feedback!
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Robinfromphila wrote a review Aug 2021
Avon Lake, Ohio2 contributions2 helpful votes
2.0 of 5 bubbles
When we checked in it was mandatory to initial agreement to various fees. We were assured the unused services would be removed upon checkout. We tried to checkout in person at 9 am, but the desk was not staffed at that time, so we utilized mobile checkout. We decided to try the desk about 30 minutes later, as we were charged an amenities fee (the hotel provided no amenities).
The person at the desk advised us that the $41.02 amenities fee was for 4 free drinks from the coffee/beer bar, and that the charge was mandatory, even though the bar was closed due to COVID, so no drinks were available.
As an aside, the WIFI password we were given did not work…. The room was clean, except for the small desk, which was dirty with a sticky substance.
Cute, quirky hotel, but staff was not knowledgeable about the area, and unhelpful.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andressa V wrote a review Jul 2022
1 contribution1 helpful vote
1.0 of 5 bubbles
Please read before booking in this place they call a “hotel”.

I had 2 rooms reserved and PAYED via hotelbeds from 19th to 22st of May at the Hotel collection River north. We got there after midnight because we had problems with our flight. For our surprise, there was no one to check us in. I did not know no one will stay in the hotel during the night, what I think is an absurd. I tried to call and text the emergency number, and after a while someone responded saying my reservation was cancelled because it was too late. We got very frustrated and at that time we tried to look for some hotel nearby to spend the night.
The next morning, we came back to the hotel collection river north to try to at least use our last night there since it was already paid. We talked to the front desk and explained the situation and she said our rooms were still available. She asked me for my credit card and I asked her TWICE if that was just for a hold, and she says yes. I received 3 different charges in my credit card: $56.99, 147.01, and 111.99. In the next morning I asked her again if that was just a hold, because rooms were already paid for and again she said yes. After weeks, one of the charges still remains in my credit card.
I emailed the hotel explaining the situation and asking for a refund and they didn’t even respond me. What a bulls*** of a hotel. I 100% DO NOT recommend. It’s a joke.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill M, Marketing at The Chicago Hotel Collection River North
Responded 24 May 2023
Our Daily Amenity Fee (Resort Fee), Reservation Processing Fee (Service Fee) and incidental hold are listed on every online booking site, including our direct site and online travel agents such as Expedia and Booking.com. When booking your next hotel, through any online travel agent or direct, please make sure to read all the hotel details as every site posts additional fees in different areas.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jack S wrote a review Aug 2023
2 contributions
1.0 of 5 bubbles
Literally the worst “hotel” I’ve ever stayed in. I’ve had better experiences at motel 6 and crappy roadside motels. They charge a $50 amenity fee for little to no amenities received. There’s no 24 hour front desk agent or staff. There’s no phones in the rooms to call to the front desk so you have to walk there for anything you may need. As someone who works in hotels, it’s hard for me to leave a bad review, but if anywhere deserves it, it’s this place. Book somewhere else and let this place go out of business so a real operator can take over.
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Date of stay: August 2023
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill M, Marketing at The Chicago Hotel Collection River North
Responded 14 Aug 2023
Dear Anonymous, Our Daily Amenity Fee (Resort Fee), Reservation Processing Fee (Service Fee) and incidental hold are listed on every online booking site, including our direct site and online travel agents such as Expedia and Booking.com. When booking your next hotel, through any online travel agent or direct, please make sure to read all the hotel details as every site posts additional fees in different areas. We are very sorry that you feel this way, if you'd like to provide more details about what specifically went wrong or what issues you encountered during your stay, I'm here to listen and offer assistance. Your feedback can help address any concerns you had and improve the overall experience for future guests.
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Wilma N wrote a review Jul 2021
3 contributions2 helpful votes
5.0 of 5 bubbles
From beginning to end, the staff at the Chicago Hotel Collection was incredible. Led by the hotel manager, Willy, his staff which included Sanese and others were professional and helpful, with guest services being their top priority. They offered us refreshments after a long day of sightseeing, recommendations on where to go and eat, and most of all, very accommodating with all of our needs and requests. We booked two spacious rooms at the hotel, and were very impressed with the size and amenities. We will definitely stay here again!
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill M, Marketing at The Chicago Hotel Collection River North
Responded 24 May 2023
Thank you for your review, Winky! We are glad you enjoyed your stay and look forward to having you stay with us again!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kathryn W wrote a review Mar 2022
1 contribution1 helpful vote
1.0 of 5 bubbles
Initially our stay was pleasant, there were a few small hick ups. Ie no remote for the TV, only one bar of soap etc. (They did later get us a remote) . The main problem; and the reason for the one star review, is that I was double charged at check out. When I check into the hotel I was sent a form to fill out online and paid ~150 for the amenities fee and deposit. Once I arrived at the hotel I asked the front desk if I would owe anything else, to which she replied no. We'll, low and behold at check out when I ask for a invoice there was a balance of .... You guessed it ~$150. When I ask why I was charged twice for the same thing? the young lady at the front desk said the first charge was just for a deposit and I would get it back. It in fact was not just for a deposit but the amenities as well ie I was charge a deposit and amenities twice. I asked why am I paying again? why didn't they just use the first one? to which she replied that's just how it is in there system. I will be writing a letter to the manager, as well as waiting to see if the double charge is fixed on my account if it is I will change my review but until then I suggest anyone who books here get a invoice and check with you bank, or possibly just find another hotel to avoid the issue.
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Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jill M, Marketing at The Chicago Hotel Collection River North
Responded 24 May 2023
Our Daily Amenity Fee (Resort Fee), Reservation Processing Fee (Service Fee) and incidental hold are listed on every online booking site, including our direct site and online travel agents such as Expedia and Booking.com. When booking your next hotel, through any online travel agent or direct, please make sure to read all the hotel details as every site posts additional fees in different areas.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kim M asked a question Aug 2021
Marina del Rey, California8 contributions7 helpful votes
Is there a mini fridge in all of the rooms?
Answer from Keysha T
Chicago, Illinois
Yes, we do offer self-service laundry. It's $2 USD to wash and $2 to dry. We also offer detergent an/or dryer sheets for $2.
rkkelley asked a question Aug 2018
Bloomington, Indiana8 contributions9 helpful votes
I plan on booking the Fleetwood for 6 people. Does this room have a mini fridge or other kitchen items?
Answer from Justin F
3 contributions1 helpful vote
There is a private refrigerator in the suite. Glassware too. If you needed a kitchen set up, there is one in the basement that can be used. A BIG refrigerator is down there with a full kitchen and large tables to eat at.
Answer from Madeline R
Hi there! We recently revamped our breakfast offerings now that we have opened a brand new cafe and coffeeshop in our lobby! From 7am to 11am each day, all guests can pick up a complimentary drip coffee and breakfast empanada at the DropShot Coffee and Snack Bar. We also offer other items for purchase such as coffee drinks, pastries, parfaits, oatmeal, breakfast tacos, and breakfast bowls, besides lunch and dinner items. We hope to see you in December!
Libby H wrote a tip 9 Jun
1 contribution
1.0 of 5 bubbles
"Avoid this hotel. Continue on to book and you are asking for headaches w over charges and a front desk experience of complete frustration. "
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Sarah N wrote a tip Oct 2023
1 contribution1 helpful vote
3.0 of 5 bubbles
"GET THE RECEIPT! And triple check it. They charge you $200 deposit and don’t tell you! I was charged $404 for a $280 room! "
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Scarlett C wrote a tip Apr 2023
5 contributions
1.0 of 5 bubbles
"I would recommend going elsewhere"
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Dean S wrote a tip Oct 2022
1 contribution
1.0 of 5 bubbles
"Go literally anywhere else."
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Mike wrote a tip Nov 2021
Minneapolis, Minnesota2 contributions4 helpful votes
1.0 of 5 bubbles
"Don’t stay here"
Read full review
Not the right property for you?
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PRICE RANGE
₹17,295 - ₹31,414 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
FieldHouse Jones
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
52
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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THE CHICAGO HOTEL COLLECTION RIVER NORTH - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about The Chicago Hotel Collection River North
Which popular attractions are close to The Chicago Hotel Collection River North?
Nearby attractions include Headquarters Beercade (0.2 km), The Drifter (0.5 km), and Clark Street (0.4 km).
What are some of the property amenities at The Chicago Hotel Collection River North?
Some of the more popular amenities offered include free wifi, meeting rooms, and reduced mobility rooms.
Which room amenities are available at The Chicago Hotel Collection River North?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Chicago Hotel Collection River North?
Guests can enjoy a free welcome drink during their stay.
Is parking available at The Chicago Hotel Collection River North?
Yes, street parking is available to guests.
What are some restaurants close to The Chicago Hotel Collection River North?
Conveniently located restaurants include Prosecco, Union Sushi + Barbeque Bar, and GT Prime Steakhouse.
Are any cleaning services offered at The Chicago Hotel Collection River North?
Yes, self serve laundry and a washing machine are offered to guests.
Are pets allowed at The Chicago Hotel Collection River North?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to The Chicago Hotel Collection River North?
Many travellers enjoy visiting Garfield Park Conservatory (6.8 km), The Rookery Building (2.2 km), and Holy Trinity Orthodox Cathedral (3.8 km).
Does The Chicago Hotel Collection River North have any great views?
Yes, guests often enjoy the city view available here.
Is The Chicago Hotel Collection River North accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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