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Holiday Inn Express Hotel Cass

1,084 reviews
#115 of 191 Hotels in Chicago
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Traveller (276)
Room & Suite (260)
Dining (55)
Overview
  • Excellent24%
  • Very good47%
  • Average20%
  • Poor7%
  • Terrible2%
Travellers talk about
“rooms are small”(115 reviews)
“hi express”(12 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Bar/Lounge
Fitness centre
2.5 Star Hotel
All hotel details
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Reviews (1,084)Write a Review
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Show reviews that mention
All reviewsrooms are smallhi expressthe magnificent milegreat locationfree breakfastyogurttwo blockstrader joesthe breakfast areadowntown chicagomag mileplace to sleepred lineroom sizenavy pierwithin walking distancemichigan ave
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451 - 455 of 963 reviews
Reviewed 25 April 2014

I'm glad I discovered this hotel in Chicago. Served all of my needs as a business traveler. Clean, and well maintained rooms. Free and fast wifi, business center, an adequate gym, free full breakfast, and excellent downtown location. Just 5 minutes walk from Grand Station...More

2  Thank tcllee
Response from TODD V, General Manager at Holiday Inn Express Hotel CassResponded 8 May 2014

Hi tcllee, Thank you for your review. I am happy to hear that Hotel Cass can satisfy all of your needs as a traveler and that you took full advantage of our complimentary amenities. We are happy to hear that you took advantage of our...More

Reviewed 25 April 2014

Agree with all recent reviews about this hotel. The rooms are small and there are a wide variety of complimentary items for breakfast that is well stocked. Staff are helpful and the location for the money is first rate, just off Michigan Avenue but very...More

3  Thank GarfieldScotland
Response from TODD V, General Manager at Holiday Inn Express Hotel CassResponded 8 May 2014

Hi GarfieldScotland, Thank you for your review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. Although we are glad to hear you enjoyed our location in the...More

Reviewed 23 April 2014

i loved my stay, the staff and amenities were all top notch. the rooms were a bit on the small side but that was fine because i was more interested in seeing the city than staying in the room. the great thing about this hotel...More

Thank alfonzomallqui
Response from TODD V, General Manager at Holiday Inn Express Hotel CassResponded 8 May 2014

Hi alfonzomallqui, Thank you for your review. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We are thrilled to hear you enjoyed your stay and I will...More

Reviewed 22 April 2014

This hotel is one of few that offers a FREE full breakfast for its guests. The rooms are very small, but not unusual for hotel rooms in the city. If you're only there to sleep and not spend much time in the rooms, this hotel...More

Thank jctravelgirl
Response from TODD V, General Manager at Holiday Inn Express Hotel CassResponded 1 May 2014

Hi jctravelgirl, thank you for writing a review. We are glad to hear you enjoyed your stay with your family, and took advantage of our location in the right in the heart of downtown Chicago, steps away from the city's finest shopping, dining and attractions....More

Reviewed 20 April 2014

I stayed at this hotel for 4 days. The friendly and polite doormen always smiled and opened the door for me, which made me feel special and that I was really welcomed. It gave me a sense of "coming home" each evening. They are very...More

Thank Kinko_12
Response from TODD V, General Manager at Holiday Inn Express Hotel CassResponded 30 April 2014

Hi Kinko_12, thank you for taking the time to give your review. We are happy to hear you enjoyed our hot complementary breakfast and our welcoming staff. Thank you again for your review.

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$ 76 - US$ 361 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 76 - US$ 361 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (276)
Room & Suite (260)
Dining (55)
Amenities (29)
Business Centre & Event Rooms (3)
Questions & Answers
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Tanisha B
4 February 2018|
AnswerShow all 7 answers
Response from TODD V | Property representative |
Hi Tanisha B - While we do not offer a shuttle to Navy Pier, there are many public transportation options detailed on the Navy Pier website. From our hotel, it is a short walk to the following buses: #29 State, #65 Grand... More
0
Votes
Geese99
29 September 2017|
AnswerShow all 8 answers
Response from TODD V | Property representative |
Hi Geese99 - Refrigerators and microwaves are available upon request and we'll deliver them to the room if available at that time.
0
Votes
Geese99
29 September 2017|
AnswerShow all 5 answers
Response from TODD V | Property representative |
Hi Geese99 - Refrigerators and microwaves are available upon request and we'll deliver them to the room if available at that time.
2
Votes
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Room Tips
"8th floor had an awesome view!"
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"If room size is a concern, I would assume a king or two doubles."
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"Be advised that only the front rooms have a view of the street. AC in rooms was excellent."
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"Ask for a high floor."
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