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Holiday Inn Express Hotel Cass

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1,001 Reviews from our TripAdvisor Community

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Showing 892: English reviews
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Reviewed 1 week ago via mobile

This hotel was great in almost every way. The staff was kind. The room was very clean and neat. It was small but I only stayed for a night so I thought it perfect. Check in was a breeze, so was check out. Here's the complaint: I can sleep through a hurricane, no really, I'm from Louisiana. I can literally...

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Helpful?
Thank Brittany P
Vincennes, Indiana
Reviewed 2 weeks ago via mobile

Came to Chicago to see a John Mayer concert with my wife. We decided to stay the night downtown and do a little shopping early the next morning. We've stayed at plenty of Holiday Inns in the past and have never been disappointed. Plus we both have a soft spot for the older Chicago architecture (This location use to be...

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1Thank IanInk
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi IanInk - Thank you for your detailed review and for staying with us. We have shared your comments with our team and will conduct remedial training as appropriate. We hope to welcome you back in the future.

Champaign, Illinois
Reviewed 2 weeks ago

This is a neet older hotel. The rooms, halls and elevators are small. It really gives you the big city feel. Many thing to do within walking distance. If the walls could only talk. Nice free breakfast in the morning. Parking is very expensive

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Helpful?
Thank roadwarrior19612017
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi roadwarrior19612017 - Thank you very much for posting your review. We are happy to hear that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. We are proud to offer competitive parking rates for downtown Chicago. Thank you again for your time and we look forward to seeing you soon.

Pittsburgh, Pennsylvania
Reviewed 2 weeks ago

I stayed in this Holiday Inn for a couple nights when visiting Chicago. The location of the hotel is perfect as it is very close to the main transportation and the city center (Hancock Tower less than 10min walk and River less than 5min). The staff was very friendly and helpful, especially when I encountered an issue with the room....

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Thank Arnaud7784
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Arnaud7784 - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, and that our friendly staff was able to assist you. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area....

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

This hotel is clean, small rooms die to it being a historic hotel, but excellent location, nice staff and offers continental breakfast. It's a great option if you're on a budget and don't want to spend much on hotels. It's 2 blocks from Michigan avenue and has a lot of stores and restaurants near by.

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Helpful?
Thank A TripAdvisor Member
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

We appreciate your review. We're thrilled to hear that you enjoyed our location in the heart of the Loop, as well as our hot, complimentary full breakfast spread. We hope to see you again soon.

New York City, New York
Reviewed 3 weeks ago via mobile

Stayed at end of march first visit to the Windy City. This was a great location at a terrific price! Hotel was very clean can't say enough good things about the staff from the guy that checked us in to the ladies that cleaned the rooms everything was great. Highly recommend this property for a visit to sight see!

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Thank Leslie E
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Leslie E - Thank you very much for posting your review. We are happy to learn that you enjoyed your stay, and that our helpful staff was able to assist you. Thank you again for your review and we look forward to seeing you again soon!

Orlando, Florida
Reviewed 3 weeks ago

This hotel checks all of the boxes for what you want when you are on the road, perfect location, friendly staff, clean rooms, great customer service. Each time I have stayed here the staff is extremely helpful and friendly and the room is always well taken care of. This historic hotel is worth staying at and always reasonably priced. I'm...

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Thank CLM1661
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi CLM1661 - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, and that our friendly staff was able to assist you. Thank you again for your time and we look forward to seeing you soon.

Delaware
Reviewed 3 weeks ago

The hotel is in a great location, it’s only two blocks from Michigan Ave. It was the old Hotel Cass. It’s very close to everything; Eataly, Water Tower Place, North Lake Shore Drive and the Navy Pier, to mention a few. We walked everywhere and never once used a cab or Uber. There are many restaurants close to the hotel,...

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Thank buchanan913
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi buchanan913 - We appreciate your detailed review. We are happy to hear that you enjoyed our location in the heart of the Loop, as well as our hot, complimentary full breakfast spread. We appreciate your candid feedback about some items not being to standards, such as the elevator. We will certainly ensure these types for things are checked daily...

Campinas, SP
Reviewed 3 weeks ago via mobile

Hotel is in an amazing location. Plenty of restaurants, bars, groceries, coffee shops nearby. Room is small compared to the Holiday Inn Mart Plaza. Breakfast is just ok. Nothing fancy, but do the job. Receptionists​ are very nice and willing to help. Used the gym. Very small but at least there's one. Also used the office. Good printer.

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Thank agnursmith
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi agnursmith - Thank you very much for posting your review. We are happy to learn that you enjoyed your stay, and that our helpful staff was able to assist you. We appreciate your feedback. We hope you have a nice day.

Andover, Minnesota
Reviewed 4 weeks ago via mobile

We were at the hotel for a bachelorette party. The staff was very friendly, rooms were nice and clean, and parking was easy. The location is walking distance to shopping, restaurants, and night life. The breakfast was good and so was the price. I would stay there again!

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Helpful?
Thank ALR1256
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi ALR1256 - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay for the bachelorette party, and that our friendly staff was able to assist you. Thank you for your comments on our hot, complimentary full breakfast spread. Thank you again for your review and we look forward...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Region: United States > Illinois > Chicago
Price Range: ₹ 7,692 - ₹ 25,792 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Cass staff and other travellers.
5 questions
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New Hartford, New York
over a year ago
Las Vegas, Nevada
5 days ago
East Lansing, MI
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel Cass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to avoid staying close to elevator, could hear all night.”
ffamily5, 24 Mar 2017 | Read review
“Higher floors are best, above floor 8 at least”
, 16 Mar 2017 | Read review
“If you're concerned about room size, get a king room.”
TrixieP62, 13 Feb 2017 | Read review
“Ask for a room overlooking the city!”
A1434CXsusanc, 12 Feb 2017 | Read review
“Don't get a room on the 16th. floor. You'll hear the air handlers on the roof humming all night.”
docjk52, 25 Jan 2017 | Read review
5 of 5