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Swissotel Chicago

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#68 of 185 Hotels in Chicago
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3,685 Reviews from our TripAdvisor Community

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There are newer reviews for Swissotel Chicago
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Showing 3,474: English reviews
Shelton, Connecticut
Reviewed 26 April 2015

The staff was extremely courteous and helpful. I requested an early check-in (hours early) and there was no room available at that time but I did receive a text as soon as my room was ready. The rooms were clean, good sized, and well decorated.

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Helpful?
Thank Troy S
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you for your recent stay. We're glad we were able to check you in early. If there is ever anything else you need here in Chicago, please let us know. Regards, Patrick Cook Director of Sales & Marketing

Sherbrooke
Reviewed 26 April 2015

This hotel is impressive in its commitment to the environment, with several innovative options to choose from, such as opting out of having your room cleaned every day and receiving credit for food or bar services. The staff are friendly and helpful and the rooms are clean and comfortable. Great fitnessroom and pool. However, you pay for all of this,...

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Lynn T
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Lynn, Thank you for leaving us your review! We're happy to see that you were able to take advantage of our Earth Day Every Day program--sustainability is extremely important to Swissotel Chicago, and we love it when our guests also show care in the environment. We hope to see you again soon! Warm regards, Stella Smaragdis, Front Office Manager...

dayton, oh
Reviewed 26 April 2015

Beautiful hotel with excellent location. We walked to the Navy Pier, Michigan Ave and Millennium Park - all within a 10min walk. Staff was very knowledgeable about the area, they were able to give us maps and trolley ticket vouchers. Very comfortable and clean rooms and great staff.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank lajones63
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you very much for your feedback. It's great to hear that you enjoyed our city and our convenient location to the sites and attractions. There seems to be a limitless number of things to do in Chicago, so we hope you choose to come back soon. Regards, Patrick Cook Director of Sales & Marketing Patrick.cook@swissotel.com

Toronto
Reviewed 25 April 2015

This was a great place to stay for a recent conference. It is a short walk from some highlight Chicago landmarks. I guess bed quality is a thing for hotels. This one was very comfortable. The staff was very helpful.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Michael W
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, We think we have the best for everyone - excellent conference space for business travelers like you, and an ideal location for anyone wanting to see the city. We are either a short walk (street level or underground via the pedway) or taxi from anything you want to do. Thank you for choosing us - we hope to...

Aqaba, Jordan
Reviewed 24 April 2015

I had called Swisshotel to request a roll a way for my room. When I arrived at the hotel Chenge, at the front desk, said they could not put a roll a way in the room as it is a fire hazard. I was not happy. HOWEVER, he then gave us a suite with beautiful views of Chicago for exactly...

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Sheryl R
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you for allowing us to reassign your room to better accommodate a rollaway. We're glad you enjoyed the view and the time with your family. We know how special these reunions are and appreciate that you chose to spend this family time with us. Regards, Patrick Cook Director of Sales & Marketing Patrick.cook@swissotel.com

Reviewed 24 April 2015

Not only does the Swissotel have a great location with views of the river and lake and walking distance to the Art Institute and the Miracle Mile shops and restaurants, but it has all those "touches" that make for a great stay: Spacious rooms with a fridge, plush robes, ample desk for working, quiet with wonderful views, elevators that are...

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Helpful?
Thank lagunabookworm
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you very much for your feedback. Chicago in the Spring is wonderful, but even better in the Summer, when we can put away our sweaters! Hope to see you again soon. Patrick Cook Director of Sales & Marketing Patrick.cook@swissotel.com

Philadelphia, Pennsylvania
Reviewed 24 April 2015

Yes, Chicago is a city of skyscrapers but this hotel is levels above most others. First, the Swissotel Chicago has a convenient location for walking and visiting but it also has stunning views of the water and the city. There is a great swimming pool and exercise room on Floor 42 that makes you feel like you are soaring in...

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Helpful?
Thank Mary R
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Mary R., Thank you staying with us. We're pleased you enjoyed our convenient location and unmatched views of the Chicago River and Lake Michigan. Most importantly, we're glad that we provided the level of service that is important to you. Please let us know if there is ever anything else we can do to make your future stays even...

Reviewed 23 April 2015 via mobile

Have to disagree... Decent view but that's where it ends for me. Not accommodating to business travelers.... No mini bar/snacks in room. Must stand in line at bar or check in to get a soda/snack. Just to have someone charge to your room. Hotel rooms are outdated. Wallpaper and paint peeling in my room. Love the room service guys! Quicker...

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Helpful?
Thank Shoescw
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Please let us know next time if you would like to pre-order snacks for your room and we will place the items in your in-room refrigerator. We have learned from our guests that a large majority prefer an empty refrigerator to a fully-stocked mini-bar with no available space. However, we will always try to accommodate individual requests. Thank...

New Mexico
Reviewed 23 April 2015

You cannot beat the location of this hotel by the river and at walking distance from the lake, the loop, shopping, dining, architectural tours, etc. As there is a taxi stop right in front of the hotel, you do not need to worry about transportation regardless of the time of your flight. Customer service was wonderful! The room was clean...

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Helpful?
Thank HormiguitaViaje... L
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you very much for staying with us, and for your very helpful comments. Please let us know if there is anything else we can do for you on your next visit to Chicago. Regards, Patrick Cook Director of Sales & Marketing Patrick.cook@swissotel.com

Pullman
Reviewed 23 April 2015

The location is the best feature of this hotel, the elevators are the second best feature! I have stayed here a couple of times in the last six months and the service has been the same each time: parking valets are fabulous, service desk is slow but adequate, bar is decent. Don't show up to the breakfast buffet close to...

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Helpful?
Thank Tammie H
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Tammie, Thank you for your review! We're glad you enjoyed the views from your different suites, and we hope to see you again soon. If you do return to our hotel (and we hope you do), please keep in mind that in-room wifi is complimentary for those enrolled in Swissotel Circle, our free rewards program. Warm regards, Stella Smaragdis,...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: ₹ 9,754 - ₹ 26,874 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#42 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
26 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner Premier King rooms amazing”
 of 5 bubbles riverajay2016, 19 Jan 2017 | Read review
“We picked the cheapest rooms facing the city and the view was great”
 of 5 bubbles gabriellehp, 16 Jan 2017 | Read review
“Ask for a river view. East to Navy Pier or West to Trump Tower (lol)”
 of 5 bubbles 336scottc, 11 Jan 2017 | Read review
“Junior suite for more room, if needed”
 of 5 bubbles T791PFmichaelm, 4 Jan 2017 | Read review
“Rooms ending in 01-06 have the most unobstructed river views.”
  • View east towaerd lake on a rainy evening.
  • View west.
  • View back toward foyer.
  • Desk area with living area beyond.
  • Main bath.
  • Entry Foyer.
  • Foyer Bath.
  • Suite bedroom.
 of 5 bubbles KR-ORD, 27 Dec 2016 | Read review
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