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The Ritz-Carlton, Chicago

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#30 of 185 Hotels in Chicago
Certificate of Excellence
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1 room 2 adults 0 children
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The Ritz-Carlton, Chicago
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2,080 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Chicago
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Showing 2,022: English reviews
Baltimore, Maryland
Reviewed 30 June 2015

We recently stayed here (husband, toddler, me) for a wedding (also held in the hotel). Travelling with a toddler can be challenging, but the staff was 100% helpful and wonderful. They set up the crib before we arrived and had toys and snacks waiting in the room. Every employee we came in contact with was amazing, friendly, and so helpful....

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Helpful?
Thank Bzzz82
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Bzzz82, Thank you for sharing your "perfect family weekend" with us on TripAdvisor! I am delighted that you and your family had an enjoyable stay with us and you felt our staff was friendly and helpful! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! All the best,...

NJ
Reviewed 30 June 2015

Room not much flavor, our junior suite has design flaws. The door to the closet in the bathroom can not be openend if the bathroom door is open. One picture in the entire two room suite. Two TVs, one in the bedroom and the other in the sitting room. No coffee maker in the room! I have to asked for...

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Helpful?
Thank peony09
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear peony09, Thank you for sharing your recent experience with us on TripAdvisor. We truly appreciate your feedback as we are always looking for ways to improve and grow. Thank you again for your feedback and I apologize that you were disappointed with your stay with us. We look forward to the opportunity of welcoming you back to the Ritz...

West Hartford, Connecticut
Reviewed 30 June 2015

Stay at this hotel felt more like a stay at a dated business hotel than at the Ritz. Quality of room was pretty poor - furnishing were dated. Also noticed some of the linen were torn! Staff did not seem very personable. Overall experience was not very great.

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Helpful?
1Thank SRedd12
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear SRedd12, Thank you for sharing your recent experience with on us TripAdvisor. I am disappointed that your overall experience with us wasn't great and that you did not feel as though you were at a Ritz Carlton Hotel. I'm sure this is not the type of quality you are accustomed to, nor the type of service we wish to...

Reviewed 25 June 2015

Wonderful Hotel experience. Great location. Cannot go wrong with The Ritz! Sometimes paying a bit more for better facilities can make your vacation better. The Ritz Carlton Chicago is a great example of that. They really make you feel special.

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Helpful?
Thank Ansley D
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Ansley D, Thank you for sharing your recent experience with us on TripAdvisor! I am delighted that you had a wonderful hotel experience with us and that we were able to make you feel special during your time at the Ritz Carlton! We truly appreciate you kind words and we look forward to welcoming you back to the Ritz...

Caracas, Venezuela
Reviewed 25 June 2015

My stay was for business and It was amazing. The room, the view, the atention, everything was great. I definately will return to this hotel in future and completaly recommend it if you will go to Chicago.

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Helpful?
Thank Jugimat
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Jugimat, Thank you for sharing your recent stay with us on TripAdvisor. We truly appreciate your feedback and I am delighted you had an enjoyable stay with us! All the best, Tom Segesta General Manager

ohio
Reviewed 25 June 2015 via mobile

My only complaint is that we had to leave! Such a beautiful, peaceful stay for just one night. You cannot beat the impeccable service, elegance and class that the Ritz has. From check in to check out,,every moment was great. The rooms are tasteful, modern and so so quiet. You do not hear any hallway noise at all. We had...

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Helpful?
Thank swimomtoo
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear swimomtoo, Thank you for sharing your recent stay with us on TripAdvisor! I am delighted that you felt the Ritz Carlton was a "wonderful place to stay!" We truly appreciate you kind words and we look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

Reviewed 24 June 2015 via mobile

My stay was for business as well as pleasure and upon arrival I was asked what was the occasion. I told them it was for business and also mine and my boyfriend's1 year anniversary. On the second night of the stay they sent us champagne and chocolate covered strawberries. So nice of them the acknowledge our celebration. Every time I...

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Helpful?
Thank Ashley M
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Ashley M, Thank you for sharing your recent stay with us on TripAdvisor! I am delighted that you enjoyed your recent anniversary with us and that our staff was able to make you and your boyfriend feel special! We truly appreciate your feedback and we look forward to welcoming you back to the hotel again soon! All the best,...

San Francisco, California
Reviewed 23 June 2015

Hi we have stayed at this hotel a few times and it will continue to be our Chicago hotel. Rooms were lovely. Staff were always helpful and smiling. Location is great, especially if you want to chop on the Magnificent Mile.

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Thank Crgybnk
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Crgybnk, Thank you for sharing your recent stay with us on TripAdvisor! I am delighted that you loved your recent stay with us and enjoyed our location, staff and rooms! We look forward to welcoming you back the next time you are in the Windy City! All the best, Tom Segesta General Manager

Contigliano, Italy
Reviewed 22 June 2015

Just amazing. Service, rooms, views. Take a room on the top with the view over the lake Michigan. Cannot describe it. The view is AMAZING. You will always remember about this! Just a tip: when you have to book a restaurant ask the concierge - They are really friendly!

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Helpful?
Thank Stefano L
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Stefano L, Thank you for sharing your "amazing" experience with us on TripAdvisor! I am delighted that you had such an enjoyable stay with us and felt our service, rooms, and views were all amazing! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General...

Brooklyn, Michigan
Reviewed 21 June 2015

Was a little let down, judging by my previous stay. The street side lobby is dingy from carpet to furniture. Windows were dirty. Overall the hotel is aging. The 12th floor lobby was excellent. The rooms (I purchased 2) were just okay. Furniture needs updating.

Review collected in partnership with this hotel
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1Thank marshrobin
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear marshrobin, Thank you for sharing your recent stay with us on TripAdvisor. We truly appreciate your feedback as we are always looking for ways to improve and grow. I am disappointed that you felt let down during your stay with us. I'm sure this is not the typical type of experience you have come to expect, nor the type...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: ₹ 17,403 - ₹ 43,745 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Spa Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#22 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to get a room with a great view.”
 of 5 bubbles KimkellyMedley, 15 Jan 2017 | Read review
“Views are great on both sides - one is city, one is river - we had both and loved each - just personal preference”
 of 5 bubbles smomara, 13 Jan 2017 | Read review
“stay in a suite”
 of 5 bubbles jigisap, 3 Jan 2017 | Read review
“Rooms with a lake view are great”
 of 5 bubbles JRockford, 3 Jan 2017 | Read review
“City views”
 of 5 bubbles TruebritSingapore, 28 Dec 2016 | Read review
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