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The Ritz-Carlton, Chicago

Booking.comUS$ 448*
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#48 of 187 Hotels in Chicago
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 574*
US$ 448*
Great Deal
US$ 574*
US$ 449*
US$ 574*
US$ 449*
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The Ritz-Carlton, Chicago
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2,204 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Chicago
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Showing 2,141: English reviews
USA
Reviewed 5 January 2016

As a very frequent business and leisure traveler, it takes a lot to impress. This Ritz Carlton team is EXCEPTIONAL. This was a family leisure stay of 4 days, 3 nights. From Thomas the Bellman who repeatedly knew us by name and had a saying for each child to the wonderful (when was the last time you used that at...

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Helpful?
2Thank DAexptravel
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear DAexptravel, Thank you for sharing your recent stay with us on TripAdvisor! We are absolutely delighted to hear that you and your family had an exceptional stay over the holidays with us! I am thrilled that Thomas and Dozzy were able to assist you during your time with us, please be assured I have shared your kind words with...

New York City, New York
Reviewed 4 January 2016

Ritz-Carlton? I thought that this was synonymous with style. Our luxury suite had shabby furniture from 1990s, uncomfortable old mattress, and the walls kept cracking and crackling all night long! Everything here is old, from the piping to the smelly old couch. You'd think that they'd compensate for the shabbiness with the service. Right! We forgot a sweater and pajamas....

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Helpful?
2Thank Anja J
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Anja J, Thank you for sharing your recent stay with us on TripAdvisor. We truly appreciate your feedback as we are continuously looking for ways to improve and grow. I am disappointed to hear that your recent stay with us was not up to the typical level of service you have likely come to expect, nor what we wish...

Berlin, Germany
Reviewed 3 January 2016 via mobile

Location, staff, food... Just perfect! A dream :) We spent 3 nights and I can just be be thankful and recommend this hotel. The only thing that was a bit disappointing was the NYE party... Some people were dressed like clowns (is this allowed?) and there were no drinks served after 1 am, which forced us to go outside. The...

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Helpful?
Thank karolinalopezz
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear karolinalopezz, Thank you for sharing your New Years Eve stay with us on TripAdvisor! I am delighted to hear that you enjoyed your recent stay with us on thought our location, staff, and food were perfect! We look forward to welcoming you back to The Ritz-Carlton, Chicago again soon! Thank you and Happy New Year! Sincerely, Michel Goget General...

Wilmette, Illinois
Reviewed 3 January 2016

the ritz chicago is a well run machine, fine tuned. every single employee greeted us with a smile in a professional, courteous manner. our stay-cation was really made special by staying at the ritz, as i knew it would be. i have been there for lunch and dinner meetings, but never to stay. everything was really excellent regarding our stay......

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Helpful?
Thank dominicandandy35805
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear dominicandandy35805, Thank you for sharing your "stay-cation" with us on TripAdvisor! We are thrilled that you enjoyed your time at our hotel and were greeting by the smiling faces of our Ladies and Gentlemen! Please be assured I have shared your kind words with our team and we look forward to welcoming you back to The Ritz-Carlton, Chicago again...

Bloomfield Hills, Michigan
Reviewed 3 January 2016

A great hotel on magnificent mile and the service is very consistent with the brand. We love the fact that they treat children so well at the Ritz and even the room service is very attentive to kids. An all time favorite for us in Chicago.

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Helpful?
1Thank DrVAhluwalia
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear DrVAhluwalia, Thank you for sharing your recent stay with us on TripAdvisor! We are thrilled that you and your family enjoyed our hotel, location, and service! We look forward to welcoming your family back to The Ritz-Carlton, Chicago again soon! Sincerely, Michel Goget General Manager

Lake Zurich, Illinois
Reviewed 2 January 2016 via mobile

I have stayed at many of the finer hotels in the city that have exceeded my expectations so when my husband booked the Ritz, one I hadn't stayed at yet, I was pleasantly surprised. First of all, location, location, location!! Set amongst the prime real estate of the city's Gold Coast, the Ritz is walkable to some of the best...

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Helpful?
1Thank LuxeMama
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear LuxeMama, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and we are delighted that you and your husband had a wonderful birthday staycation at our hotel! Thank you for your kind words regarding Rosemary, please be assured I have shared your comments with our team! We look forward to welcoming you...

Phoenix, Arizona
Reviewed 2 January 2016 via mobile

Stayed here for New Years Eve with friends. The rooms are great. Ask for one with a view of the lake. The service is exactly what you would expect, friendly and professional. They had live music at the lobby bar. However, They hosted a lame party in the Pearson room. Drinks were bigger and cheaper at the lobby bar.

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Helpful?
1Thank Jose F
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Jose F, Thank you for sharing your recent stay with us on TripAdvisor! We truly appreciate your feedback as we are continuously looking for ways to improve and grow. I am delighted that your New Year's Eve stay with us was enjoyable and we look forward to welcoming you back to The Ritz-Carlton, Chicago again soon! Sincerely, Michel Goget...

toronto
Reviewed 31 December 2015

What a great place. This could have been my best hotel experience ever and I have stayed at many nice places. The room was gorgeous, the location was amazing, the staff and service were exceptional. I will definitely go back to this hotel and am eager to try other ritz carletons.

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Helpful?
1Thank travelproToronto
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear travelproToronto, Thank you for sharing your recent stay with us on TripAdvisor! We are absolutely delighted that you had a wonderful stay with us and we look forward to welcoming you back to The Ritz-Carlton, Chicago the next time you are in the Windy City! Sincerely, Michel Goget General Manager

Iowa
Reviewed 31 December 2015

I have been staying at the Ritz Carlton Chicago for over 20 years and would like to share some thoughts on this properly since it has been acquired by Marriott Hotel Corporation. This review is not based on a recent stay but I called today to change a reservation and my first call resulted in the phone not being answered...

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Helpful?
3Thank Mark1203616
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Mark1203616, Thank you for sharing your recent experience with us on TripAdvisor. We truly appreciate your feedback as we are continuously looking for ways to improve and grow. I am sorry to hear that your recent telephone call with one of our Ladies and Gentlemen did not go as smooth as you were hoping for and that your cousin...

Reviewed 29 December 2015 via mobile

Amazing! This is the second time I stayed here and it's absolutely spectacular! The rooms are clean the service is excellent and the location is right on the magnificent mile, the mall is also connected to the hotel so it's easy access to the hotel. Will definitely come again. Lauren was very helpful she was working in the front desk.

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Helpful?
1Thank Amal E
MichelGoget, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Amal E, Thank you for sharing your recent stay with us on TripAdvisor! We are absolutely delighted that you had an amazing holiday vacation with us! We thank you for your loyalty and we look forward to welcoming you back to The Ritz-Carlton, Chicago again soon! Wishing you and your family a healthy and happy holiday season! Sincerely, Michel...

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07/05/2017 08/05/2017
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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: ₹ 18,824 - ₹ 39,640 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#17 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
12 questions
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get as high as you can as the views get better and the noise at street level you cannot hear.”
V3900REdanielm, 2 Apr 2017 | Read review
“Just don't choose this hotel”
KingstarEdwin, 26 Mar 2017 | Read review
“Higher floor if possible, great view of the city!”
kgreene821, 23 Mar 2017 | Read review
“Ask for rooms with lake views or city views depending on which you want.”
joannebA7962HC, 8 Mar 2017 | Read review
“Make sure to get a room with a great view.”
KimkellyMedley, 15 Jan 2017 | Read review
5 of 5
Booking.com
US$ 448* /night
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Expedia.comUS$ 449
Orbitz.comUS$ 449
TripAdvisorUS$ 448
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Prices are for 1 room, 2 adults
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