We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Ritz-Carlton, Chicago

RitzCarlton.comUS$ 448*
View Deal
#48 of 188 Hotels in Chicago
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 1,067*
US$ 448*
US$ 527*
US$ 1,067*
US$ 449*
Compare best prices from top travel sites
and 11 more sites!
Professional photos
The Ritz-Carlton, Chicago
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,241 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Ritz-Carlton, Chicago
See the most recent reviews
Showing 2,178: English reviews
Washington DC, District of Columbia
Reviewed 2 weeks ago

I realized that the hotel was under construction but I'd otherwise expected a great hotel experience. Great location. View from the room was fantastic. However, the room was old and could use some updating. There was a stain on the sheet as well as stains on the worn bed skirt. The worst part of my experience was the morning before...

 Report
Helpful?
Thank TLKMD
Management response:

Dear TLKMD, Thank you for your feedback. While we are delighted you enjoyed our location, we’re disappointed you were not satisfied with our room accommodations. We are currently refashioning our product and adding minibars to the room. We hope to have the opportunity to welcome you back. Kindly, Karl Budnik Hotel Manager

Reviewed 2 weeks ago via mobile

"Heavenly Facial" My facial today with Daniella was heavenly. Who needs botox when you can visit Daniella? She combines the best products available with the most relaxing, skin rejuvenating massage available. Daniella is a gem!

 Report
Helpful?
Thank Lisa B
Dallas, Texas
Reviewed 2 weeks ago

Don't get me wrong, you could do worse. That being said, I expect much more from a Ritz. There was one hotel/bar option, and it was mediocre at best. The room was nice and large enough, but the bed/pillows were terrible.

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank ccttu99
Management response:

Dear ccttu99, Thank you for your review on TripAdvisor. I appreciate your feedback regarding our hotel bar and room accommodations, and understand your concerns. We hope to welcome you back this summer when our refashioning is complete to enjoy our brand new hotel bar and public spaces. Kindly, Karl Budnik Hotel Manager

Chicago, United States
Reviewed 2 weeks ago

Hotel is under remodel. Restaurant/bar is sub-par for a Ritz Carlton. Found ourselves stuffed into a couple of oversized chairs in the corner of a very outdated ballroom being used as both the restaurant and bar for the entire hotel. A resident of the Residences had their dog at the bar which only sat approximately 5 guests. Service was below...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank rickwL1811EG
Management response:

Dear rickwL1811EG, Thank you for your review on TripAdvisor. I understand your frustration with the current refashioning that is taking place in our hotel, as we temporarily relocated our bar and restaurant. We are thrilled about our upcoming revitalization, which includes a brand new lobby bar and restaurant, as well as all other public spaces. I am pleased to hear...

Detroit, Michigan
Reviewed 2 weeks ago

The customer service was excellent as well as the room amenities and view. Everyone greets you by your name and with a smile. The rooms are very elegant and cozy. I would highly recommend this hotel for a romantic weekend.

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
1Thank Queen3574
Management response:

Dear Queen3574, Thank you for your review and your kind words about The Ritz-Carlton, Chicago. I am so pleased to hear you were greeted with a warm welcome from our Ladies and Gentlemen, and that you enjoyed your room accommodations. We look forward to welcoming you back soon. Kindly, Karl Budnik Hotel Manager

Detroit, Michigan
Reviewed 2 weeks ago

They should rename this hotel as The Ritz Holiday Inn. Even the Holiday Inn, I assume, has better service than this hotel for their price range. The Front Deak staff is extremely rude and the rooms are dirty and not cleaned. Not a personalized stay at all. I will be staying at the Four Seasons from here on out. Please...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank Asif A
Management response:

Dear Asif A, Thank you for taking the time to review on TripAdvisor. I am displeased to read that your experience was anything less than the gold standard of service we aim to provide. Please feel free to call me directly at 312-573-5131 if you would like to discuss your stay in further details. I hope to have the opportunity...

Powell, Ohio, United States
Reviewed 3 weeks ago via mobile

the Ritz -Carlton is Chicago is not only a great place to stay, but also in the heart of the downtown. Right across the street from the John Hancock building. The Ritz is just minutes away from Michigan Ave, but even better is attached to Water Tower Place mall so it's super easy for shopping and food in their 7...

 Report
Helpful?
1Thank Larry N
Conflans-Sainte-Honorine, Ile-de-France, France
Reviewed 3 weeks ago

We had a very enjoyable stay at the RC Chicago. The hotel is undergoing refurbishments so the public areas are closed or with limited access but the good news is that there are no works during the weekend ! Our room was spacious, with Lake View, but not refurbished, the furniture looked a little bit tired but was Okay. The...

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
Thank Sylvie M
Mexico City, Mexico
Reviewed 3 weeks ago

We had a standard room with a city view on the 29th floor and it was perfect; you could even see the lake. Although the bathroom is a bit small, the bed is delicious, the space more than enough, perfectly clean and great amenities. The concierge (the guy) was super helpful and understood what we were looking for in a...

 Report
Helpful?
Thank Ximena G
New York, New York, United States
Reviewed 3 weeks ago

Not worth the expense to stay at a Ritz while the lobby, valet area, entrance, and entry boarded up. It looked like a mid-tier hotel. The staff was friendly, but there is no restaurant, bar or general service area. The rooms are average. The bed was too soft.

Review collected in partnership with The Ritz-Carlton Hotel Company
 Report
Helpful?
1Thank Julietnh
Management response:

Dear Julietnh, Thank you for sharing your recent experience with us on TripAdvisor. I apologize for the miscommunication you experienced before arriving on property. We have temporarily moved our bar and restaurant to a new location on the 12th floor, just off the lobby, as we refashion and prepare for re-opening this summer. We hope to get the opportunity to...

667 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (452)
Viewed
Room/Suite (111)
Viewed
View from Room (54)
Viewed
Hotel & Grounds (44)
Viewed
Dining (23)
Viewed
Pool/Beach Area (8)
Viewed
Bathroom (25)
Viewed
Business Centre/Function Rooms (2)
Viewed
Family/Play Areas (1)
Viewed
Other (184)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (172)
Viewed
Amenities (35)
Viewed
Pool (2)
Viewed
Dining (7)
Viewed
Superior Room with Two Double Beds (66)
Viewed
The Hotel (62)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (43)
Viewed
Room/Suite (16)
Viewed
Dining (11)
Viewed
Hotel & Grounds (5)
Viewed
Family/Play Areas (1)
Viewed
Pool/Beach Area (2)
Viewed
View from Room (1)
Viewed
Bathroom (1)
Viewed
Other (6)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Chicago hotels
Magnificent Mile
Park Hyatt Chicago
Park Hyatt Chicago
#9 of 188 in Chicago
1,555 reviews
Magnificent Mile
Four Seasons Hotel Chicago
Magnificent Mile
The Peninsula Chicago
The Peninsula Chicago
#3 of 188 in Chicago
1,429 reviews
Show Prices
Show Prices
Show Prices
Gold Coast
Waldorf Astoria Chicago
Waldorf Astoria Chicago
#15 of 188 in Chicago
2,238 reviews
Near North Side
The Langham, Chicago
The Langham, Chicago
#2 of 188 in Chicago
2,263 reviews
Gold Coast
Thompson Chicago, a Thompson Hotel
Show Prices
Show Prices
Show Prices

Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: ₹ 20,345 - ₹ 40,690 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 435
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Marriott, Hotwire, Travelocity, Orbitz, Expedia, Cheap Tickets, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelsClick and HRS so you can book your The Ritz-Carlton, Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Ritz-Carlton
Chicago Four Seasons
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#17 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
12 questions
Ask a question

See all questions (12)

Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“noise on the higher floors are less of a problem”
996kazemg, 27 May 2017 | Read review
“South side views of Northwestern Medical complex and Navy Pier; Northside views of Lakeshore Drive and Oak Street Beach.”
F6142TGhenryc, 16 May 2017 | Read review
“Rooms with a view of Lake Michigan are my personal favorite.”
DTK_8, 15 May 2017 | Read review
“get a city view!!”
776ximenag, 3 May 2017 | Read review
“Lake views are stunning.”
491micheleg, 28 Apr 2017 | Read review
5 of 5
RitzCarlton.com
US$ 448* /night
View Deal
Booking.comUS$ 527
Hotels.comUS$ 449
AMOMAUS$ 1,067
View all 14 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates