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The Ritz-Carlton, Chicago

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#46 of 187 Hotels in Chicago
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The Ritz-Carlton, Chicago
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2,201 Reviews from our TripAdvisor Community

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Showing 2,138: English reviews
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Chicago, United States
Reviewed yesterday NEW

Chicago is a Clean New York. Although the nightlife on a cold Wednesday night may be lacking, it more than makes up on Thursdays, Fridays & Saturdays ;). If you ever have the means or the opportunity to visit and explore this fabulous city, DO It!!! Likewise, If you ever have the means or the opportunity to stay at the...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank sheharag2017
Chicago, Illinois
Reviewed 2 days ago NEW

Stayed at the Ritz Carlton Chicago this weekend. The experience was outstanding. I have stayed at many top hotels and the service was unmatched. The Club Lounge staff were particularly great with helping plan my sons engagement. Thank you Kyle and Ricardo.

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Thank illdds
Reviewed 2 days ago NEW

The rooms were nice, but there was no Ritz common area/lobby experience. It seems like you're in a condo tower rather than the standard romantic Ritz Carlton experience. The Staff were excellent, the venue is poor.

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Thank Abraham H
Ann Arbor, Michigan
Reviewed 2 days ago NEW

I travel to Chicago on business a few times a year. In April of 2017 my daughter and 9mo old grandson came along. The room had a full size crib! My daughter was told she could get a bus pass at a certain location. The concierge info was incorrect. Upon return, my daughter notified the concierge that bus passes were...

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Thank bcfkolling
Madison, Wisconsin
Reviewed 2 days ago NEW

Sorry but if I call to book, I should be told that the lobby is not available during construction. Also, I did specifically ask if the pool/hot tub were available and the person on the phone said yes. When we got to the pool the hot tub was tiled over. The staff person showed me where it used to be....

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Thank Kathleen S
Los Angeles, United States
Reviewed 2 days ago NEW

Have been going here for the last 10 years. very nice staff. I wish they would keep track and every once/while upgrade or give you little perks. renovations will finish in summer. I wish they wouldn't get rid of the fountain and old elevators. Staff at the bar very competent and friendly.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Karin I
Los Angeles, United States
Reviewed 2 days ago NEW

I had to wait 5 hours before I could check in . My stay was arranged and to be paid for by the Los Angeles Dental Society. The front desk personnel kept referring to the American Dental Association when their own e-mail to me about payment listed the Los Angeles Dental Society as the paying entity. I missed a welcome...

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Thank 315timothyg
Dunlap, Illinois
Reviewed 4 days ago NEW

Location in the Water tower is fantastic. Service was great. Room service was fast and excellent. Easy to get in and out of. Currently rennovating the bar and restaurant and thats my only complaint. Great experience!

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Thank jefftP6584RO
Leawood, KS
Reviewed 4 days ago NEW

Arrived for a weekend stay at one of my favorite Chicago Hotels. I was totally surprised to find the hotel under major construction with a temporary makeshift lobby. I asked the manager about why wasn't I informed about this upon reserving. I was directly told that it was on their website. my husband rechecked and saw no information on the...

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Thank golfler
Reviewed 5 days ago NEWvia mobile

I was in Chicago for my first time and had an amazing stay at the ritz not only did they take great care of me with my injury but my facial spa treatment was remarkably amazing! I got to meet a lovely lady name Daniela she took great care of my skin. I been battering deep pores on my face....

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Thank Dalia H

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: ₹ 18,864 - ₹ 39,933 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#17 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get as high as you can as the views get better and the noise at street level you cannot hear.”
V3900REdanielm, 2 Apr 2017 | Read review
“Just don't choose this hotel”
KingstarEdwin, 26 Mar 2017 | Read review
“Higher floor if possible, great view of the city!”
kgreene821, 23 Mar 2017 | Read review
“Ask for rooms with lake views or city views depending on which you want.”
joannebA7962HC, 8 Mar 2017 | Read review
“Make sure to get a room with a great view.”
KimkellyMedley, 15 Jan 2017 | Read review
5 of 5