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The Ritz-Carlton, Chicago

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#30 of 185 Hotels in Chicago
Certificate of Excellence
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2,080 Reviews from our TripAdvisor Community

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Showing 2,022: English reviews
New Orleans, Louisiana
Reviewed 5 days ago NEW

I am a year late in writing this review but have save the card of Claudio Trujillo, Ritz's night manager, all this time. The service he provided was AMAZING after a late night flight we arrived in search of a glass of wine and a meal once we got checked in. Claudio made sure the bar stayed open, upgraded our...

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Thank NolaTink
Reviewed 6 days ago NEW

I visit Chicago about every 3-4 years and I always stay here. I always make sure to get a room with a great view. Excellent staff as always. It seems like every visit I always discover new things. The location of this hotel is great as well.

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Thank KimkellyMedley
Jackson, Mississippi
Reviewed 1 week ago

I visit Chicago every several years with my children. We always stay at the Ritz Carlton because of their attention to detail. They are very concerned meeting our needs without being overbearing. The location for our needs is really great - so very convenient. We stayed in a Junior Suite and a Deluxe Queen and plenty of space! Only recommendation...

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Thank smomara
Cleveland, Ohio
Reviewed 1 week ago via mobile

We stayed at the Ritz for a New Year's Eve wedding at the hotel and everything was fantastic. The hotel is beautiful and the staff was sharing champagne as we checked in on New Year's Eve. The entire event was incredible with great food, a lovely venue and a beautiful suite (which was an upgrade from a standard room). Great...

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Thank Clarke S
Columbus, Ohio
Reviewed 2 weeks ago

My fiancé (now husband) booked us a room here for the night we got married. The room had a great view and was very comfortable. I will admit that initially navigating in to the hotel was fairly confusing. You will need to take multiple elevators to get to your room. We would definitely stay again if the opportunity comes up.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank 922marce
chicago, United States
Reviewed 2 weeks ago

My first time staying at the Ritz and it was a luxurious experience with excellent customer service. Unfortunately, I didn't get to try the pool since it as under construction. I wish someone had told me when I checked in. But, I will definitely stay again and highly recommend it

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank sylviam37
San Juan
Reviewed 2 weeks ago

It is a Ritz Carlton, after all. Great entrance, reception and surroundings. The room was very spacious and clean, even though the carpet looked very worn out. the bathroom was comfortable and very clean. No complaints. Will try it again if the rates are competitive.

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Thank GrandeSanJuan
Lake Forest, United States
Reviewed 2 weeks ago

We spent New Years Eve in Chicago with our teenagers. The Ritz is connected to The Water Tower Place and could not be in a better location. We were upgraded to a suite (Thank you Ashley) and were really amazed with the view. It was hard to leave the room but a drink in the lounge followed by Michigan Ave...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank gregorybI3986LR
Johns Creek, Georgia
Reviewed 2 weeks ago

Elegant yet friendly and inviting. Classy without being stuffy. The staff is well trained and tuned in to anticipate your every need. The rooms are well appointed and average in size. It s the perfect location for shopping and dining on the Magnificent Mile

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank susan b
Reviewed 2 weeks ago

I can't say enough, great location, great room, nice service. The special access to the Water Tower Mall and Michigan Avenue are really convenient. The lobby restaurant on the 12th floor is very nicely decorated and very welcoming.

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Thank Steven B
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Steven B, Thank you for taking the time to review your recent stay with us on TripAdvisor. We are grateful for your kind words and pleased to hear you enjoyed our luxurious accommodations and ease of access to Water Tower Place. We look forward to welcoming you back soon. Kindly, Karl Budnik Hotel Manager The Ritz-Carlton, Chicago

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: ₹ 17,205 - ₹ 44,719 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Spa Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#22 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to get a room with a great view.”
 of 5 bubbles KimkellyMedley, 15 Jan 2017 | Read review
“Views are great on both sides - one is city, one is river - we had both and loved each - just personal preference”
 of 5 bubbles smomara, 13 Jan 2017 | Read review
“stay in a suite”
 of 5 bubbles jigisap, 3 Jan 2017 | Read review
“Rooms with a lake view are great”
 of 5 bubbles JRockford, 3 Jan 2017 | Read review
“City views”
 of 5 bubbles TruebritSingapore, 28 Dec 2016 | Read review
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