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The Ritz-Carlton, Chicago

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#32 of 186 Hotels in Chicago
Certificate of Excellence
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The Ritz-Carlton, Chicago
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2,095 Reviews from our TripAdvisor Community

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Showing 2,036: English reviews
Boston, Massachusetts
Reviewed 2 days ago NEW

Great hotel but undergoing renovation through July 2017 during which lobby bar and restaurant are below standard. Otherwise a fine hotel in a great location. One of best values for a Ritz-Carlton anywhere.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank jwm999
New Orleans, Louisiana
Reviewed 4 days ago NEW

The Ritz-Carlton Chicago is a wonderfully luxurious hotel. The staff were courteous and professional. The room was wonderful. I had a Club level room and it was worth the price. Trip Advisor is forcing me to write a longer comment and I don't want to do that. I've written all that I want to write. I recommend this hotel if...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank Adrienne D
Chicago, United States
Reviewed 4 days ago NEW

My wife & I was impressed with the engaging level of service that was provided by Bell Service, Front Desk and the Concierge(Laurel) who set up a breakfast reservation for us. The cleanliness and quality of the sleeping quarters were perfect. I travel very frequently, to that point I have the opportunity to visit several properties throughout the US and...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 810darylb
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear 810darylb, Thank you for your kind review on TripAdvisor. I am so pleased to hear you received our Gold Standard of service from our Ladies and Gentlemen, specifically Laurel Gray, and I have passed along your comments to the given departments. We look forward to your return to The Ritz-Carlton, Chicago. Kindly, Karl Budnik Hotel Manager The Ritz-Carlton, Chicago

2007
Reviewed 5 days ago NEW

I wanted the Ritz location, so I booked it knowing there would be construction during the week. I never saw any construction nor did I hear any. The hotel entrance is tucked away off the street, so it was a little tricky to find the first time. It is odd to have the temporary lobby on the 12th floor, but...

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Helpful?
1Thank LoriMu
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear LoriMu, Thank you for your kind review on TripAdvisor. I am so glad to hear you enjoyed our brand new Club Lounge and your room amenities. We pride ourselves on our Gold Standard of service and I am so glad to hear you received that from our Ladies and Gentlemen. We look forward to welcoming you back soon. Kindly,...

Paradise Valley, Arizona
Reviewed 5 days ago NEWvia mobile

Very pleasant place to stay. Sure will book my stay next April. Everything went super perfect. Rooms are great. Great views. Wish I could have access to their new lounge up in 15th floor. Spa is one of the best spas in big cities. Receptionist are exceptional. Nothing wrong with this hotel and the area.

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Helpful?
Thank islasivan87
Iowa
Reviewed 5 days ago NEW

The Ritz in Chicago is undergoing a major renovation of its lobby facilities, but the rooms are the same wonderful places as always. Noise is not an issue, and the staff make this a wonderful choice of hotels, even if the lobby level is in temporary status. The restaurant and bar are operating in lovely, albeit temporary, locations, but with...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Midwesttravelors
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Midwesttravelors, Thank you for your kind words and for reviewing us on TripAdvisor. We are so glad you enjoyed your room and our current restaurant, and look forward to welcoming you back this summer to enjoy our brand new restaurant and public space. Kindly, Karl Budnik Hotel Manager The Ritz-Carlton, Chicago

Sparta
Reviewed 5 days ago NEW

Even though the renovations were not yet complete, this was easily the best hotel we've ever stayed in, and I'm in a hotel on average 100 nights a year. The room itself was clean and pristine with a great view, comfortable bed, and fast internet. But what really made the weekend perfect was the staff and the Club Lounge. We...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank matthewbL625SG
Indianapolis, Indiana
Reviewed 6 days ago NEW

Great hotel and location. We had a suite. Nice room. We knew they are under going renovations, But whe wind noise from the windows was so loud that no one in the room could sleep. The next day we reported the issue at check out. Will see what happens. Had another issue with mosquito infestation at the Orlando ritz Carlton....

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Thank 16kamranq
Highland Park, Illinois
Reviewed 6 days ago NEW

Told the hotel is undergoing renovation. With slow elevator and restaurant service I would say it's about time. Shower water not hot and air conditioner hard to control to mention a couple other problems. For a hotel billed as a luxury product, they are not delivering on a customers reasonable expectations.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank ttenrab1234
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear ttenrab1234, Thank you for taking the time to review us on TripAdvisor. I understand the opportunities you faced during your stay and I assure you that during our refashioning period these concerns will be met. We hope to welcome you back this summer to experience our fully refashioned hotel. Kindly, Karl Budnik Hotel Manager The Ritz-Carlton, Chicago

Houston, United States
Reviewed 1 week ago NEW

We stayed here over the weekend and overall had a pleasant couples weekend away. We did encounter a few issues with waiting for the elevators taking over 10 minutes to come back down and not being able to use the pool due to extensive renovations till the Summer 2017. Overall I would suggest this hotel to others and would be...

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Helpful?
Thank stephenbX3102WR

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: ₹ 17,138 - ₹ 41,132 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Spa Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#23 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to get a room with a great view.”
 of 5 bubbles KimkellyMedley, 15 Jan 2017 | Read review
“Views are great on both sides - one is city, one is river - we had both and loved each - just personal preference”
 of 5 bubbles smomara, 13 Jan 2017 | Read review
“stay in a suite”
 of 5 bubbles jigisap, 3 Jan 2017 | Read review
“Rooms with a lake view are great”
 of 5 bubbles JRockford, 3 Jan 2017 | Read review
“City views”
 of 5 bubbles TruebritSingapore, 28 Dec 2016 | Read review
5 of 5