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The Palmer House Hilton

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#97 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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The Palmer House Hilton
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8,386 Reviews from our TripAdvisor Community

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Showing 7,945: English reviews
Chicago, United States
Reviewed 3 days ago NEW

Not only is this hotel in a great location, it has kept that classic charm of a celebrity style experience. A beautiful lobby, staircases, lounges, friendly staff, and comfortable clean rooms with a great housekeeping staff.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Frannie K
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Thank you Frannie K for sharing your experience. We can not agree with you more that our staff if fantastic. We are so happy that you enjoyed your experience and we hope to welocme you back in the near future.

Aurora, United States
Reviewed 3 days ago NEW

Stayed here for my sister's bridal shower weekend (2 nights).The hotel was an amazing deal for such a beautiful hotel. The staff was friendly and the location was amazing. Easily accessible to shopping and dining. Had an amazing time at an amazing hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 304whitneyd
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello 304whitneyd, Reading your review was such a joy ! Four "AMAZINGS" in one review lets us know that our staff treated you to the Palmer House experience. We want to thank you and your sister's for allowing us to be apart of such a special night. We cant wait to have you visit us again in the near future.

Iowa
Reviewed 4 days ago NEWvia mobile

I came away feeling that most of the customer-facing staff were at best indifferent to have us there. As I think back on it - the only friendly interactions we had were with housekeeping staff both on our floor and by the pool, and with the table servers inside the Lockwood restaurant. Those folks were the exception. In line to...

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Helpful?
Thank Adam E
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Adam E, We truly regret that you did not enjoy your visit as much as we would have liked. We will never condone a staff member not treating our valued guests with the utmost appreciation and respect. I'm sure that our staff did not mean any harm in momentary lapses of attention to detail but I do want to...

Bonita Springs, Florida, United States
Reviewed 4 days ago NEW

We stayed here for two nights. We found a great rate on line and then was offered an upgrade that included breakfast. We purchased 3 rooms as our family was joining us for a fun weekend. I was shocked at how small rooms were, and when I went down to see if this was a mistake i was told nothing...

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Helpful?
Thank Michelle B
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Michelle B, We are truly sorry that we were not able to place you in a room that was more suitable to your needs. We know how important it is to have a room that you will be comfortable in and we hope that you will grant us another opportunity to serve you in the future.

Nainital, India
Reviewed 4 days ago NEW

This hotel as a lot going for it- the location, the lobby, and the customer service. Right in the middle of Chicago; the location simply can't be beat. You are steps away from the Art Institute, and Millennium Park. The lobby is simply gorgeous, and is impressive as soon as you walk in. While nothing like the lobby- the rooms...

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Helpful?
Thank Katrina D
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Katrina D, We are delighted to know that you enjoyed our customer service, decor and location. We believe that all three hotel attributes are essential to ensure you a fantastic stay. We thank you for your patronage and we cant wait to welcome you back. Thank you for sharing.

Denver, Colorado
Reviewed 5 days ago NEW

Getting to the Palmer House from ORD is so easy. I took the Blue L train from the airport to just a block away. From the moment I stepped inside and saw the brass Peacok door, the lobby, it was all stunning. The details on the elevator doors, the sitting chairs made me smile each time I saw them. I...

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Helpful?
Thank Kaladawg
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello Kaladawg It is so wonderful to learn that you and your wife will be returning to the Palmer House Hilton. Our hotel location is second to none for any traveler looking to experience all the great things the downtown Chicago area has to offer. With that in mind, our hotel takes on a great responsibility in providing an experience...

St Louis, United States
Reviewed 5 days ago NEW

The Palmer House comes at a premium location with hospitality to match. We walked to all the venues we wanted to be part of including museums, architectural tours, dining, and mass transit. The hotel offers a bar to refresh from the day and rooms that feel like home. Thoroughly enjoyed our stay at the Palmer House.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank L5306EEmaureenm
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello L5306EEmaureenm Thank you for sharing your fantastic review on Trip Advisor. We are so happy read all of your positive comments about your experience at the Palmer House Hilton. We are honored to hear that our hotel can provide such a great experience during your travel in Chicago. Thank you again for scoring the Palmer House Hilton the highest...

Pottstown, Pennsylvania
Reviewed 5 days ago NEW

The lobby is amazing with the artwork and high celing. I stayed here when in town to see Hamilton. The theatre was a block away. Train stops to both airports were within 2 blocks. A variety of restaurants in the area. The executive floor was a special treat with breakfast and snacks. Although stay away from room 23162 if you...

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Helpful?
Thank Donna T
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello Donna T Thank you for sharing your experience on Trip Advisor. We are glad to hear that our hotel's location, décor, and Executive Floor created a pleasant and convenient experience. We hope to welcome you back to the Palmer House Hilton in the not too distant future.

Kansas City, MO
Reviewed 6 days ago NEW

The Palmer House has class, is in a great location for attending the Symphony or visiting the Art Institute, and it happens to have among the best rates in town. The place has some mileage on it, but there is a character to this property that creates a nostalgic experience. The ornate lobby is beautiful, and each evening is packed...

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Helpful?
Thank KaneoheBoy
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello KaneoheBoy We are so glad to hear about your positive experience at the Palmer House Hilton. We take great pride in providing a memorable experience for our guests. Our Executive Floors are a great way to stay with us, and we are glad you were able to enjoy the services and amenities provided on those floors. Thank you for...

Collingwood, Canada
Reviewed 6 days ago NEWvia mobile

I stayed at the Palmer House with a competitive singing group with my daughter and we had a great time. It was super fancy and the lobby was stellar. We especially enjoyed the service and the pool. I would definitely recommend it and stay there again.

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Helpful?
Thank Jmih
Jeffrey B, Manager at The Palmer House Hilton, responded to this review

Hello Jmih Thank you for scoring the Palmer House Hilton the highest rating available on Trip Advisor. Your feedback means a lot to us, and we are so happy to hear you enjoyed our décor, service, and pool. We look forward to welcoming you back to the Palmer House Hilton in the not too distant future.

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603-5608
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: ₹ 10,654 - ₹ 28,497 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palmer House Hilton 4*
Number of rooms: 1640
Reservation Options:
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton
Hotel Style:
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#55 Family Hotel in Chicago
#60 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Palmer House Hilton staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the e-key on your smart phone. Don't expect sweeping views of the skyline. Hotel is on a corner surrounded by tall buildings.”
 of 5 bubbles Kaladawg, 19 Mar 2017 | Read review
“most rooms face an inside courtyard and therefore you're looking into a bunch of other rooms.”
 of 5 bubbles Canadian-abroad-713, 16 Mar 2017 | Read review
“Executive level is a great value.”
 of 5 bubbles Peg8280, 15 Mar 2017 | Read review
“If you can afford it, the top-floors of the Executive Level offer convenient breakfast, snacks, views and distance from street noise.”
 of 5 bubbles VeryValli, 14 Mar 2017 | Read review
“Anything away from the elevators which tend to be noisy as they are old.”
 of 5 bubbles NancyH680, 14 Mar 2017 | Read review
5 of 5