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The Palmer House Hilton

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#98 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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The Palmer House Hilton
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8,388 Reviews from our TripAdvisor Community

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Showing 7,947: English reviews
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Peaks Island, Maine
Reviewed yesterday NEWvia mobile

Beautiful "blast from the past". You should stay here even if it is to sit in the lobby - a grand gilded step back in time. Rooms are a bit small and no views to speak of (at least at the "company-reimbursed" price point). Attentive staff.

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Thank I_wasnt_really_here
mksreview
HOTEL’S FAVOURITE REVIEW
Reviewed 17 February 2017

Had a problem with understanding exactly what we had booked and what we were getting and Shalima handled our concerns very professionally. She made sure we received what we had booked. And several times our keys didn't work and the HH staff was more than happy to re-set them. Our room? Loved the location. Executive level floor 23. Clean room...

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2Thank mksreview
About Hotel's Favourite Review
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello mksreview, I loved reading your review particularly because you mentioned so many of our fantastic employees by name. We love to celebrate the dedication and professionalism of our staff and you have just provided us another opportunity for us to do so. We will share your review with our entire team and we want to thank you for sharing...

Napa Valley, California
Reviewed 2 days ago NEWvia mobile

If you want that old Chicago experience this is a reasonably priced choice when I booked. The rate was $109 for the standard room, which is a bargain for Chicago. There are so many choices. What I like about this hotel is that it's centrally located. Close to the blue line , State street and Michigan Ave. we even walked...

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Thank Cali-Native2015
San Francisco, California
Reviewed 3 days ago NEW

I recently stayed here for conference. The Palmer House is a historic hotel that has been updated. I had to room on the 21st floor towards the corner of the building so I had two windows in my room. The room was nice everything and had everything you would expect. The heating and cooling worked fine. Though at night I...

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Thank SWsalesGuy
Richmond, Virginia
Reviewed 3 days ago NEW

Stayed at the Palmer House during a half marathon. I have nothing bad to say about the hotel. Chicago is home for me, yet I've never visited this hotel. I was pleased at my one night stay. If you get a good deal, it's worth it for its great location. The rooms are classic and clean. Staff is very friendly.

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Thank Latonya H
Madison, Wisconsin
Reviewed 4 days ago NEW

We like the Palmer House, have stayed there several times, and have put in excellent TripAdvisor reviews, but this stay was meh. We have Hilton Honors Gold status and are generally pleased with our experience, but it didn't do a lot for us this time. We ended up with an inside room - didn't even know those existed. Our view...

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Thank Bob J
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Bob J, Thank you for being a Gold member. We apologize that we did not place you in a room that was more to your liking. We are glad that you had a great experience in the restaurant but I know that we have the capacity yo improve on every aspect of your stay. We thank you for sharing...

Voorheesville NY, United States
Reviewed 4 days ago NEW

Beautiful hotel, things were off a little this stay, and hotel was booked out. Extra long wait to get a room, over 8 hours, and I'm a HIlton Honors Silver member. Told wait was due to asking for an adjoining room, and turns out room was even adjoining. Having been coming to Palmer House for over 12 years, and may...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank John H
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello John H and thank you for being a silver member. It is highly unusual to wait 8 hours to be placed a room. We quote a 3 pm check in time and i don't see a reason at all for you to be placed in a room at 11pm. I will have to assume that I'm reading the intent...

Irvine, California
Reviewed 4 days ago NEW

What a beautiful property with excellent service and nicely updated rooms to boot. Sometimes historical properties like this really show their age and the service is not up to par. They live off their legacy. Not the case here. They are their legacy. I had a beautiful corner room that was nicely updated and appointed. The bathroom was small but...

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Thank Susan R
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Susan R, Thank you for sharing your fantastic review. Your touched on many aspects of your stay that you enjoyed while letting us know where we can improve. We really appreciate your valuable feedback and we thank you for your continued patronage.

Lexington, Kentucky
Reviewed 4 days ago NEWvia mobile

Our stay at The Palmer House was wonderful. The history and style of The Palmer House is unique from all of the places that I have stayed around the world. My only complaints are that the door to our bathroom had trouble opening and closing, so you often felt trapped in the bathroom, and that we were asked to leave...

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Helpful?
Thank Chris S
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello Chris S, Thank you for sharing your review. We are delighted to know that you enjoyed your experience with us. We do want to apologize that someone asked you to leave the lobby. This is highly unusual as the lobby is a popular meeting place for all guests. Hear that a guest was asked to leave for any reason...

El Paso, United States
Reviewed 4 days ago NEW

Brought my daughters to Chicago for spring break and to see Hamilton. The location was perfect! Close to the "L" and theatre!! Lots to do within walking distance. Close to the museums and able to catch the subway and public transportation. Will definitely come back!

Review collected in partnership with Hilton Hotels & Resorts
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Thank 798sylviae
Ishawa S, Manager at The Palmer House Hilton, responded to this review

Hello 798sylviae, We are so happy top know that you and your daughters enjoyed your visit. we can not agree with you more that our location is ideal for anything that you would like to partake in when you visit the downtown area. Thank you so much for spending your spring break with us and we cant wait to welcome...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603-5608
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: ₹ 10,606 - ₹ 28,676 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palmer House Hilton 4*
Number of rooms: 1640
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton
Hotel Style:
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#55 Family Hotel in Chicago
#61 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Palmer House Hilton staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the e-key on your smart phone. Don't expect sweeping views of the skyline. Hotel is on a corner surrounded by tall buildings.”
 of 5 bubbles Kaladawg, 19 Mar 2017 | Read review
“most rooms face an inside courtyard and therefore you're looking into a bunch of other rooms.”
 of 5 bubbles Canadian-abroad-713, 16 Mar 2017 | Read review
“Executive level is a great value.”
 of 5 bubbles Peg8280, 15 Mar 2017 | Read review
“If you can afford it, the top-floors of the Executive Level offer convenient breakfast, snacks, views and distance from street noise.”
 of 5 bubbles VeryValli, 14 Mar 2017 | Read review
“Anything away from the elevators which tend to be noisy as they are old.”
 of 5 bubbles NancyH680, 14 Mar 2017 | Read review
5 of 5