I went to this hotel this summer. The room was nice and with a good corner view. I had a surprise when I tried to use the safe, only to realize that the door safe had been forced open with a crowbar. The maintenance person came in promptly and installed a replacement safe. The smell of weed inside the hotel was just too much, starting from the lobby and through all the corridors in the hotel. On my second day there, upon entering the hotel I think a man tried to snatch my camera by tripping on me. He was unsuccessful and thus this person entered the elevator and waited there. I did not get in and the elevator did not start as a badge was needed. The receptionist called him out of the elevator and only then did I go in. Not sure what was going on there, but seemed suspicious.
It seems any positive reviews were from some time ago. I feel bad for the company that bought this hotel and tried to turn it around. All night I heard police knocking on doors adjacent to mine, people coming in and out all night and there was a crazy fight with women screaming above me. I was too afraid to call the cops because 1 - If they heard me they might come for me as well 2 - There cops were already all over this building all night long I was waiting for a bullet to come through the ceiling or something and constantly praying that nothing bad would happen to me. My friend had stayed just a few doors down from me and he told me he experienced the same things!
Initially we had some issues and it look like it may be a bad experience with the room staying here. However, Emilio sat down with us, listen to our concerns and took care of of the issue s we experienced. We were quite impressed with him and all of the staff Euro-stars hotel. We had a beautiful room with a great view of the city. This is a great example of how are you handle concerns and issues and whether you are willing to make it right for people.
If you’ve stayed here before-Dana Hotel and spa- Be prepared for a let down. Both door men are gone T.J. And Chris. Both bars and restaurant are closed. I thought I was at the wrong place. Ghost town. It’s dark and uninviting. Check in desk is still upstairs. People are nice. Room is nice. They charge $100 for incidentals, but they removed all food and wine from the room. My bed was excellent. The location is the best. Close to Hard Rock Cafe and Portillo’s. Masks are required every where in Chicago. The undertone here is not a good vibe. I look forward to going back home!!
We used to frequent this property when it was The Dana, so we were excited to return for our one night stay. The hotel has not reopened any of its amenities and that is not made clear when booking. No bars are open, no restaurant, no mini bar, no spa. When you walk in one of the glass front doors is missing. All of the furniture from the restaurant is piled up in the lobby. No door man to help with luggage. When you check in, you have to register all guests, sign a no party waiver and a no weapon waiver. WTF has been going on here… so many red flags. Also at check-in we were told of the “butler” service, aka room service to make up for the restaurant and bars in the hotel being closed. We scanned the QR code and ordered and paid for a bottle of wine. They called our cell moments later saying they didn’t have any wine (ANY) and would we like tequila. Waiting on that refund… We went out for dinner, and picked up wine at 7/11. Every time we were coming and going, there was a crowd at the check in desk. You know, just the employees buddies hanging out for the night in the abandoned hotel lobby… In summary, No restaurant. No lobby bar. No rooftop bar. No spa. No mini bar (to be fair, it was still in the room but taped shut) No room service. No lobby door— walk right in! Bottom line: stay anywhere else in the neighborhood.…