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Holiday Inn Chicago-Carol Stream

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Traveller (54)
Room & Suite (38)
Dining (2)
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Overview
  • Excellent25%
  • Very good35%
  • Average30%
  • Poor4%
  • Terrible6%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3 Star Hotel
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Rooms
5 Jun6 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (165)
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All reviewson site restaurantindoor pool and jacuzzibed was comfortablefree wifihot tubbreakfast includedtrain stationcheck in was quickup to dateair conditionercleaning staffclean roomsmini fridgefitness roomvery nice hotelfitness centercoffeemaker
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71 - 75 of 163 reviews
Reviewed 26 July 2014

One Bedroom Suite with double beds for a group of 4 people. One night stay. Location: Suburbs of Chicago. Not very many restaurants around, but the price is very reasonable for what you get. White Castle is right next door. Service: Front desk was nice....More

Thank Mary X
Response from HolidayIllinois, General Manager at Holiday Inn Chicago-Carol StreamResponded 1 August 2014

Thank you for the detailed review of your experience at our hotel. I am glad to see you enjoyed your stay and thank you for the feedback regarding the cable issue you experienced. While we enjoy the praise, knowing of any problems our guests have...More

Reviewed 23 July 2014 via mobile

The staff at the front desk was snotty and treated myself and my family as if they were irritated we were there. Not to mention a staff member at the front desk told my parents who were also staying in the room next door that...More

1  Thank cody1313
Response from HolidayIllinois, General Manager at Holiday Inn Chicago-Carol StreamResponded 25 July 2014

My apologies for any confusion that may have occurred during your recent visit with us and if our staff appeared rude. Your comments will be shared with our staff to improve our customer service. The hotel does participate in a water conservation program where linens...More

Reviewed 22 July 2014

We didn't meet a single unfriendly staff member while here- they were all accommodating and friendly and eager to help with anything. The room is...well...old and dingy. It has a mildew smell with a strong cleaner smell on top of it- maybe carpet cleaner? The...More

Thank nessz79
Response from HolidayIllinois, General Manager at Holiday Inn Chicago-Carol StreamResponded 25 July 2014

Thank you for your very detailed review. While I wish you found your accomdations more pleasing, I am glad to read that elements of your stay were enjoyed and most importantly our staff was great. We hope to see you again soon and your requests...More

Reviewed 6 July 2014

I was surprised how nice this hotel ended up being. My favorite parts were the pillows. You have a choice or firm or soft. I have never seen that before. Normally I either bring my own pillow or end up with a stiff neck so...More

Thank Wendy F
Response from HolidayIllinois, General Manager at Holiday Inn Chicago-Carol StreamResponded 25 July 2014

Glad to see that you enjoyed your stay, our staff, and the pillows so much. It is always great to read that a guest has enjoyed their stay and gotten the rest they hoped for. We look forward to your return and we will make...More

Reviewed 3 July 2014 via mobile

We stayed for five nights to attend a family function. We had our little dog with us. All the staff were so friendly and helpful, they even made a fuss over our dog! Our room was spotless and the beds were comfortable. Everyday our room...More

Thank yarnluv
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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Room Service
Free Parking
Dry Cleaning
Concierge
Things to do
Fitness Centre with Gym / Workout Room
Heated pool
Pool
Restaurant
Bar/Lounge
Hot Tub
Tennis Court
Indoor pool
Details
Price range
US$ 105 - US$ 160 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 105 - US$ 160 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (54)
Room & Suite (38)
Dining (2)
Pool & Beach (2)
Business Centre & Event Rooms (3)
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Room Tips
"Renovated Room"
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"This hotel is under reconstruction."
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"I did not have a preference. If you want morning sunshine get a room on the front of the building."
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"don't stay here"
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