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Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel

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150 S Gary Ave, Carol Stream, IL 60188-2079
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Traveller (55)
Room & Suite (37)
Dining (7)
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Carol Stream
Location
Cleanliness
Service
Value
*** Expanded & Upgraded Fitness Room *** Redecorated Indoor Pool & Whirlpool *** 37"LCD TV's in Every Room ***Experience the difference in service at the Holiday Inn & Suites Carol Stream The pride of Carol Stream, the Holiday Inn & Suites is located 4 miles west of I-355 off North Ave. (Rt 64), just a few minutes from companies such as Fuji Film, New Holland, Invensys, McKesson, Con Agra, Graphic Packaging, Spraying Systems, Inland Group, Smurfit Stone, Everpure, Planmeca, and more. Carol Stream is adjacent to Wheaton, Bloomingdale, Glendale Heights, and Hanover Park.This hidden gem boasts quality in every room, like free high-speed Internet, refrigerators, and pillow top mattresses. It also stands alone with its 2 room and whirlpool suites, which have been completely redecorated and feature 37" LCD & 42' Plasma TVs. Hospitals: Central DuPage Hospital and Glen Oaks Hospital. Colleges: Wheaton College and College of DuPage. Local attractions include the Billy Graham Center, Cantigny Museum and Center Ice Arena, only 25 miles from downtown Chicago with Metra Train service available to make travel easy. Families can enjoy shopping at several local malls, Cosley Animal Zoo, & Brunswick Zone (right next door).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Golf course
Shuttle bus service
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast in the room
Vending machine
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Spanish

Location

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Contact
150 S Gary Ave, Carol Stream, IL 60188-2079
Getting there
O'Hare Intl Airport20 kmSee all flights
Midway Airport33 kmSee all flights
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185Reviews2Q+A28Room tips
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mBarnett19777 wrote a review Aug 2022
Ewing, Virginia360 contributions76 helpful votes
I booked 2 nights for a medical conference and when I booked I picked 2 complimentary breakfasts so I knew I'd have to pay for the extra person with me...at breakfast they brought a bill for almost $60...but told me that the 2 breakfasts would be credited back to my card...then at checkout they refused...I paid $600 for 2 nights and this hotel is not worth it...it's old and there was a funny smell...the manager the morning of checkout was rude I told him I would never book there again and he said WHAT'S THAT SUPPOSE TO MEAN? We'll here what it means your hotel is one of the worst Holiday Inns I've ever stayed at and the most expensive one...I will try my luck with a different hotel the next time I'm in town...Hopefully others learn from my mistake!
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bettug wrote a review Feb 2022
Monmouth Beach, New Jersey15 contributions19 helpful votes
The reception desk, Paula, was very very helpful upon check-in. The property was spotless as were the rooms we occupied. The king accessible had the BEST roll in shower ever, water drained properly. The restaurant was wonderful for breakfast and the bar in the evenings was enjoyable. Lenore, CJ, and Christian were attentive servers. We have stayed in Naperville most visits to my family but this property was the best by far.
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Annie M wrote a review Apr 2021
5 contributions
They have a hot tub suite, we've used it before and it was ok. This time it was awful, and that's putting it lightly. It was room 254, the door lock didn't work with our key so we took all our luggage back down to the front desk and told them. They came and tried their master key card--nope. They had to go back down to the front desk and get the metal key, we waited and waited. Well, that worked after I was able to pluck off the plastic cover for her. She said she would have maintenance fix it tomorrow. We got in the room and the lights had a flicker to them. We thought they may stop after a bit--nope. We went to hang up our clothes and the closet door came off the track. Oops, I forgot my phone charger in the car and we don't have a room key. I went back to the front desk, they gave me a key to access the outside doors. I got my charger and all was good. We thought. Typically a hotel room will give you 4+ pillows, especially a suite with a fold-out couch-bed--nope. So, I tried to call the front desk--nope, the phone doesn't work. Thank God I charged my cellphone, I used it and a new guy was on duty and I asked if he was aware of the situation, yes, they left a note. I told him about the light and the closet door. I also explained that I was calling from my cellphone because the room phone doesn't work, he had some button I was to press to get a line--nope, this phone doesn't have that button. He asked if it was a black or white phone--nope, it was black AND white. He said 'Oh, that's our old phone'. I couldn't help but laugh. He apologized. I asked for my pillow and one was sent up. So, we are sleeping and awoke to screeching in the pipes upstairs at 12 AM! Argh, that took a while to stop, probably after they filled their tub. We went back to sleep only to be awoken again by the same screeching at 1:00 AM! What else can happen? Well, we were then awoken by the draining of the tub that caused the screech. Thankfully that was almost soothing and put us back to sleep, besides the fact we were dead tired from having our sleep disturbed so many times. We went out to go to church on Sunday and when we returned we stopped at the desk to ask if the door was fixed and get a key if it was--nope. There was no maintenance on staff that day. They called someone to meet us at our room open the door for us, telling them they need the master key. She attempted to open it with her master key CARD--nope, it didn't work even though she attempted it about 50 times as we were trying to explain that she needs the metal key. She didn't understand due to a language barrier. After she called someone who spoke her language she got the idea that she needed to get a metal key and told us she would be right back. We waited, and waited. Finally, we did get in the room. Besides all that happened, the carpet smelled musty like it hadn't been cleaned in ages, if ever. When checking out the same woman was manager-on-duty that checked us in and she apologized up and down. She did give us a little discount and I explained that this was the worst hotel stay we have ever had and we have been to a lot of hotels. She said a manager would call me and hopefully give us a better discount or something--nope, no call. This was only one room in the hotel, but you can see how many problems there were and it was just ONE NIGHT! Make up your own mind as to whether you want to stay at this hotel or not. We won't be back, that's for sure.
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Date of stay: March 2021
Rooms
Cleanliness
Service
Room Tip: Don't take room 254 if you stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel
Responded 22 Apr 2021
Hi anniemQ1683IQ, Thank you for taking the time to give us your review following your stay with us. We strive to provide the best service and accommodation that we can offer. I'm sorry that your stay wasn't perfect because of the cleanliness and maintenance issues encountered in the room during your visit. I have sent you a private message to get more details to help you further. I hope to hear back from you soon. Regards, Virgil N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pld5zf wrote a review Sep 2020
Saint Louis, Missouri4 contributions
I am beyond violated at the fact that my vehicle was broken into. I did not receive any type of assistance from the staff after it occurred. There are no security cameras on the parking lot. They really need to invest in something so that guests can feel that their property is safe in the area.
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jon E wrote a review Aug 2020
Minnesota27 contributions11 helpful votes
Keep in mind that I am a certifiable Big City-o-phobe, and most of what I say about things in the big city need to be measured by that standard. Recently we needed to visit the suburbs of Chicago for a college visit. The Holiday Inn was recommended to us and we found an affordable room that was comfortable and clean. The bathroom and shower were great, and the main level was pretty nice, too. We were on the 4th floor, and the hallway looked like a recent revamp. The check in and check out went flawlessly, but we are accustomed to the usually 'free' breakfast, which was not available here. There was a restaurant available, but I like the mini-muffins and the Golden Malted waffle machine, so I was a little disappointed on that one. Overall a good value.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PJ P wrote a review Mar 2020
Peoria, Illinois291 contributions111 helpful votes
I stayed one night after attending an event in Wheaton. The front desk checked me in quickly. The hotel is very clean and nicely decorated. The bed was comfortable and room was quiet. I got a great night's sleep then headed down for breakfast before checking out. Breakfast is in the hotel restaurant and was delicious. (No complimentary breakfast). I was surprised when checking out to find out I had earned a free night! I would highly recommend this hotel and would stay here again.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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cftdw wrote a review Oct 2019
Fredericksburg, Virginia7 contributions
We reserved a block of rooms for a family reunion and were pleased with the hotel's amenities and value for the money. Staff was helpful, both at the front desk and restaurant. Though unlike some other similar hotels, breakfast was not included; however, the overall price was competitive. This Holiday Inn worked well for our family's needs.
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Date of stay: September 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayIllinois, General Manager at Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel
Responded 9 Oct 2019
We are glad to read that you and your group enjoyed your recent visit with us. We certainly appreciate your praise of the hotel & staff (know they will see your kind words). We are glad to read that we met your family’s needs, and while the Holiday Inn Brand (those with full service restaurant), does not build in breakfast with all its rate, please know we do offer packages for those looking to have it built in. Thank you so much for sharing and hope to see you and our family again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cas M wrote a review Jul 2019
3 contributions
The Holiday Inn in Carol Stream was a few miles from my meeting in Wheaton, but not inconvenient. I had a tasty and fresh Chicken Caesar salad for lunch and a decent cup of coffee the next morning. The hotel is being remodeled and some kind of work was being done on the floor above during the middle of the night I stayed, which startled me awake! A few of my colleagues mentioned the same. Otherwise the room was clean and comfortable and the staff were kind, happy, and helpful.
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Date of stay: July 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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C7264FWjulies wrote a review Mar 2019
Bloomingdale, Illinois6 contributions
Stayed there after a company Christmas party. Room was clean. Bed was comfy. Front desk friendly. Would stay there again. They have plenty of parking and restaurants around. Truck stop next door, but don’t hear any of the noise from there.
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Date of stay: December 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayIllinois, General Manager at Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel
Responded 20 Mar 2019
Thanks for taking a moment to share your experience during your Christmas party. We are glad to read that you enjoyed your visit with us and appreciate you sharing you experience with your fellow travelers. We look forward to your next visit with us. Thanks for sharing.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jmkadlec wrote a review Mar 2019
2 contributions
I am a IHG rewards member traveling more recently to complete a yoga certification in Wheaton and just checked out early this morning. I have had no complaints with my recent Holiday Inn stays until today. I realized after I check out that I accidentally left my MacBook Pro in the drawer of the nightstand. While I was traveling home and realized my error, I contacted the hotel directly from my IHG app on my phone to report the Macbook left in my room and to inquire if it was reported by Housekeeping. First, I was transferred 4 times to various people and had to repeat my inquiry each of those times. I was finally told by the staff member at the Carol Stream Hotel that I needed to leave a message with someone else who could get back to me Monday morning! When I asked if my Macbook was turned in, he told me that was not information he had access to, and that only Housekeeping had that information. When I asked to speak to someone in Housekeeping at 7:20pm, he told me that there was no one from Housekeeping in the building and that no one could answer me until tomorrow morning. So, if I had returned to the hotel today to retrieve my property, no one would be able to give it to me? That is completely ridiculous to me! This is my personal business laptop and needs to be located. I feel that a $1.5K item should be notified to staff that it was left in a room so the owner can be notified. Actually, if Housekeeping retrieved it from my room when I checked out early this morning, I should have been notified immediately. The hotel obviously has all of my contact information. Then, I could have returned to retrieve it. I am extremely disappointed in the customer service I received to say the least. I need to be traveling to Carol Stream/Wheaton often in the next several months and will consider staying at a different hotel simply because of this. Customer service is always so important! Unfortunately, your staff member did very little to help alleviate this situation other than transfer me to someone's voicemail.
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Date of stay: March 2019
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from HolidayIllinois, General Manager at Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel
Responded 7 Mar 2019
Thank you for taking a moment to share your experience. We take our lost & found procedures very seriously, yet would never intentionally make it difficult for someone to retrieve an item. We would greatly enjoy speaking with you to further explain our procedures and fully get an understanding of what occurred and how we can improve while maintaining security of items. If time permits, please contact the hotel at (630) 665-3000 and ask for our General Manager. We are glad you enjoyed your experience until this point, and want to make things right for you. We look forward to speaking with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$150 - $179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn chicago-carol stream hotel carol stream, holiday inn carol stream, carol stream holiday inn
LOCATION
United StatesIllinoisDuPage CountyCarol Stream
NUMBER OF ROOMS
193
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Frequently Asked Questions about Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel
What are some of the property amenities at Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel?
Conveniently located restaurants include Manny's Cafe, White Castle, and Gary Burritos.
Are there opportunities to exercise at Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel have an airport shuttle?
Yes, Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn & Suites Chicago-Carol Stream (Wheaton), an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.