The hotel needs a drastic make over, it has old wore out carpet and everything looks dull and dingy, the Hilton in Oak Brook was mazing and close by and was the same price. I would not stay here again until they upgrade the furnishings and remodel
The manager, Dan, and his assistant, Morgan, were incredibly helpful in making my party event a success. I arrived from New Orleans just hours before the party, and found the event room ready to go with tables and linens. My guests had a great time. Thank you for your competence and professionalism.
If you can't e-checkin at 3pm because you're flying or on the road driving, you'll lose your room even if your reservation is confirmed. Front desk and call center won't help you. They said find a room somewhere else even if it's 10:30pm, regardless if you have children or elderly parents with you, they won't help. Front desk lady has an attitude, unapologetic and condescending and will put the blame on you. Worst customer service. Also, no emergency light in rooms and stairs (Levels 3,2,1) during power outage. You could die here in case of emergency so avoid at all cost!
This hotel is very old. Breakfast is the bare minimum. Coffee is watered down. A/C remains broken in the workout room. Front desk staff spends more time on their phones than paying attention to what’s going on.
I stayed at this hotel during our visit in IL. I booked a three night stay. After I checked in I went to check out the hotel and found out the hot tub was broken, the gym equipment was poor or half working, rooms were dirty and in the morning they were out of breakfast at 800 am. This was my worst experience ever. I have stayed at Hampton’s before but will never stay at Hampton’s again after this experience. If I could give a 0/5 stars I would. DO NOT STAY HERE THIS IS YOUR WARNING!!!!!!
1st time staying here. We arrived late at night, 3 adults and 2 children. We had easy check in. Our room was nice and clean. On our second day there, they were only using 1 elevator so that was a little inconvienent but not terrible. The free breakfast was very good. Several choices and a nice area to eat at. We did go to the pool, it was a little cloudy but okay. The hot tub wasn't available.
Water turned off in shower multiple times while showering. This happened on multiple days during our stay. Staff was unable to explain or address when asked multiple times. There was no maid service, we had to go to the desk for clean towels and toilet paper multiple times. We emptied our own trash bins in the room.
We couldn't stay with family because too many family members in town for a baby shower. First impressions are lasting and I can say the staff greeting us was impressive as well as appreciated. Coupled with the cleanliness and the excellent breakfast options I know we will be staying here again.
There was no hot water for 24 hours. Were trying to fix the hot water heater but after 24 hours it still did not work. The key generator was broken so I was let into my room several times by staff. Finally after 10 hours, key machine worked. The hotel needs a major upgrade, carpets dirty, rooms lack supplies, furniture is worn. If others in the group were not staying here, I would have checked out.
Extended family always stays here for periodic reunions. Staff was great, bathroom was clean, bed was comfortable, and the room was quiet which are the most important things. But our room was showing signs of wear and lack of deep cleaning: upholstery was stained; lamps dusty, etc., which isn't that bad if the price is cheap enough (this wasn't.) Overall we would stay again but I wish either the price was lower or the rooms updated.