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Country Inn & Suites By Carlson, Bloomington-Normal West

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Country Inn & Suites By Carlson, Bloomington-Normal West
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279 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Bloomington-Normal West
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Showing 279: English reviews
Reviewed 29 August 2016 via mobile

We stayed at this hotel in our way home back from TN. We had a great experience at the one by the airport so figured we would try this one since it was more in our route home. Girl who checked us in made it sound like we were interrupting her smoke break and phone call. Room was really small...

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Helpful?
Thank Robert T
CountryBLIL, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Mr. Robert, First, I'll like to start out by thanking you for choosing to stay with us. I am truly sorry that you did not experience the best check-in experience that our staff could have offered. This is unacceptable and will make sure my staff understands that we are to make everyone feel welcomed during check-in. Regarding your folio request....

Reviewed 26 August 2016 via mobile

This hotel was definitely dated. As far as the comfort though it was very nice. Pool could use some work also. Needs to be warmed up a bit. It was freezing cold. The beds were very comfortable and the room was clean. The breakfast was a little lacking in variety but otherwise very good.

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Helpful?
Thank Scott C
Livingston, United States
Reviewed 18 August 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Dennis S
CountryBLIL, Front Office Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Saint Louis, Missouri
Reviewed 1 August 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank dkahle
Sandwich, Illinois
Reviewed 27 July 2016

Where to start?? We were there for four nights, and our waste basket in the bedroom was never emptied. We complained at the desk after two nights of no housekeeping at all, and were told we had the do not disturb sign out. WE DID NOT! I think the housekeeper confused us with another room. Positives: comfortable beds and hot...

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Helpful?
Thank raysan208
CountryBLIL, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. Everyday we have two people (Housekeeper & Housekeeping Manager) recheck all rooms with DND (Do Not Disturb) sign before they get reported in our system as DND rooms. I would love to discuss your room concerns...

Port Washington, United States
Reviewed 24 July 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Garyr S
Reviewed 19 July 2016

This hotel is poorly run and not well represented. Everything is old- including towels and room amenities. Breakfast is questionable and breakfast attendants are not good. Desk and housekeeping staff were good.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank J2308JTcharlesh
CountryBLIL, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your...

Aurora, IL, United States
Reviewed 18 July 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank John M
CountryBLIL, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Wauwatosa, Wisconsin
Reviewed 15 July 2016

I LOVE Country Inns. I stay an average of two nights a week on business, and almost always choose something from the Carlson Hotel Family. Because of that, I have racked up Gold Points and enjoy the room upgrades offered with the program. Almost always, the upgrades are given without asking. I made a reservation for this hotel, checked in...

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Helpful?
Thank Sean D
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Peoria, Illinois
Reviewed 13 July 2016 via mobile

First of all, this hotel is at a prime location, it's right off the interstate and close to restaurants and some shopping. But, it's close to the interstate that you can hear it...all night long. Check in was fairly easy. The staff was great and the rooms were clean. The negatives...this hotel is older. I think the rooms have been...

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Helpful?
Thank Jen H
Cristo O, General Manager at Country Inn & Suites By Carlson, Bloomington-Normal West, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.We hope for another opportunity.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
Enjoy Reliable Lodging in Bloomington near Illinois State University. Whether you're in town for a college visit, a conference or a family trip, the Country Inn & Suites By Carlson(R), Bloomington-Normal West, IL welcomes you with friendly service and a hot cup of coffee. Within five miles of both downtown Bloomington and uptown Normal, our hotel is also conveniently located off I-55 and I-74, and within 10 minutes from Illinois State University, Illinois Wesleyan University and the Interstate Banquet and Conference Center. After a long day of exploring, pillowtop beds and a quiet location promise a good night's rest. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Bloomington-Normal West

Address: 923 Maple Hill Road, Bloomington, IL 61704
Region: United States > Illinois > Bloomington
Price Range: ₹ 5,118 - ₹ 8,163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Bloomington-Normal West 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Country Inn & Suites Bloomington Normal West Hotel Bloomington
Country Inn And Suites Bloomington Normal West
Country Inn Bloomington
Bloomington Country Inn
Hotel Style:
#4 Romantic Hotel in Bloomington
#6 Family Hotel in Bloomington
#8 Business Hotel in Bloomington
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Bloomington-Normal West staff and other travellers.
1 question
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Murfreesboro, Tennessee
over a year ago

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Questions? Get answers from Country Inn & Suites By Carlson, Bloomington-Normal West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the front entrance side of the hotel face the interstate, so they have more traffic noise.”
125sherrim, 1 Apr 2017 | Read review
“Only was tv options and picture quality ”
DorothyS758, 22 Mar 2017 | Read review
“Pretty much it is a quiet hotel..”
Travelor0610, 4 Mar 2017 | Read review
“Stay out of Rom 119.”
raysan208, 27 Jul 2016 | Read review
“Stay away from first floor queen rooms”
SeanD38, 14 Jul 2016 | Read review
5 of 5