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There is no hiding it.....the rooms are noisy. If they used insulation they must have gone with tissue paper. It was pretty bad and they know it. I have never stayed anywhere that hands out complimentary ear plugs. I got really nervous since we were...More
Thank Rachel W
Response from AmandaL6266, General Manager at SureStay Plus Hotel by Best Western Post FallsResponded 1 week ago
Thank you for your review. We appreciate your feedback and are looking into ways to better improve our guest experience. We are sorry to hear of the noise during your stay and yes we do offer the ear plugs as an option for our guests...More
I’m not sure if this hotel is new, or just updated, but is a very clean-feeling hotel. It feels new, but that could just be the result of a very nice update. It is a small hotel, but still has a pool, and is conveniently...More
Thank Rachel V
Response from AmandaL6266, General Manager at SureStay Plus Hotel by Best Western Post FallsResponded 13 September 2018
Thank you for your kind review. We have done quite a few updates and are continuing to do them as we feel our guests deserve a great stay. We hope to see you again in your future travels through our area.
I had reservations in CDA for 2 nights and they over booked my room didnt call so I was scrambling to find a room at 11pm and after an 8hr work day and 6hour drive. My card was beong weird. The guy at the front...More
I work on the road all over the western U. S., this place is very comfortable for a week at a time. Breakfast is good enough. The hotel is clean and the staff is very helpful and curtious, there is a pool but i never...More
Thank Nicholas B
Response from AmandaL6266, General Manager at SureStay Plus Hotel by Best Western Post FallsResponded 4 weeks ago
Thank you for your kind review. We are pleased to hear that your felt so comfortable during your stay as we strive to ensure all of our guests feel welcomed at at home during their stay. We hope that you will come back to see...More
1st stop on way home from Hope to Ontario . Never stayed here before. Usually stop at Liberty Lake BW.
Hotel was terrible . Dirty room noisy and a terrible breakfast.
BW should be ashamed to have this hotel in there chain. Staff was good...More
Response from AmandaL6266, General Manager at SureStay Plus Hotel by Best Western Post FallsResponded 17 September 2018
Thank you for your review. On behalf of our entire staff I would like to apologize for not exceeding your expectations. We are always looking into new ways of ensuring all of our guests are happy with their stay. We will be looking into what...More
The SureStay Plus Hotel by Best Western Post Falls is conveniently located and just a short drive to both Spokane and Coeur d'Alene. We are also about a 25 minute drive to Silverwood. Newly renovated, this hotel offers our guests a comfortable relaxing stay. Enjoy our indoor heated pool any time of year. We offer free Wi-Fi throughout the hotel as well as a business center located in the lobby with computers and printers for our guests. With a large seating area located in the lobby, guests have the opportunity to spend time with other family and friends. Our friendly and helpful staff is always here for our guests with a front desk agent available 24 hours a day. Also be sure to come and experience our free full hot breakfast buffet that offers a large variety of options to choose from and is served daily.