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They were fixing the pool when we arrived....the smell gave me a severe migraine and we were not told when I called that the pool was closed. Found long dark hair all over the bathroom. The bed was comfortable and breakfast was very good. Over all very good
I am 64 years old and this is the first time I have ever left a hotel after registering as a walk-in. I found the hallways to be unclean and musty smelling. Upon arriving to my room, it was not secure. It was propped open using the night latch. The room was a basement level with windows above my head but too dirty to see clearly through. The room was so small, both beds were against the wall leaving only a small space between them. There was no elevator. I returned to the desk and asked to cancel my stay. I was told, "Since I was in the system, I had to pay for the night anyway!" I still left knowing I would dispute the charge. Two months later I am still waiting for this to be resolved. Do yourself a favor. Stay somewhere else.
The front of the building is very old and run down for a good area. There is carpet sitting in the flower bed with plastic covering it. The lobby front desk is very small with very little to say to new guests.
The rooms look like they were recently updated with new case goods like lamps and furniture. The carpet was newer but dirty. I would recommend carpet cleaning more! The beds were not new as they seemed older then 7 years. The bedding and towels could use improvement. I had requested housekeeping services twice during my 3 night stay but never got it. Very poor service from desk staff and housekeeping. No empathy or problem resolution skills at all from any desk staff.
The pool was gross and really needs improvement. The whole room with the pool needs replaced.
The breakfast was just okay. Not very many items to pick.
The new GM was very nice and helpful as see gave me a ride to the airport in her own car because shuttle service had 2 hour wait time. Thank you!
The hotel has the pungent cigarettes odor... even though it is a non smoking area. The corridor to the hotel rooms was filled with the cigs ordor. The pillows are way too soft-cannot even hold its shape. Caused me neck-ache the whole of next day. Breakfast varieties are too little, but the staff at the breakfast place and reception counter are great and friendly!
Free SuperStart(R) Breakfast, Indoor Heated Pool, Free High Speed Wireless Internet, Guest Laundry, MicroFridge(R), Hair Dryer and Coffee Maker in All Rooms, Children 17 & Under Stay Free with Adult Family …MoreMember, Free Airport Transportation, Park and Fly Program, Pet friendly.Exterior of building completely remodeled. Less
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