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BIG4 Koala Shores Port Stephens Holiday Park

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BIG4 Koala Shores Port Stephens Holiday Park
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221 Reviews from our TripAdvisor Community

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Showing 217: English reviews
Barnsley
Reviewed 4 days ago NEW

We have just arrived home and unpacked from a wonderful 5 days away. For the first time we stayed on an ensuite powered site and were pleasantly surprised by the size and quality of the bathroom. We were greeted by friendly and helpful staff who were keep to get our break off to a good start. The pool was lovely...

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Helpful?
Thank Manda_E
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

What a great review Manda_E, thanks for sharing it with us. We are absolutely delighted you enjoyed your stay with us at BIG4 Koala Shores Port Stephens Holiday Park, and how great to read you have already re booked for the Easter Holidays. We look forward to welcoming you and your family back again in a couple of months. :)

London, England, United Kingdom
Reviewed 1 week ago

We left sydney to head to Brisbane and stopped of in Port Stephens and stayed at the BIG4 Koala Shores holiday park. The lady at reception was lovely, and was gave good clear instructions on the park. The park itself was not that full, but it was December! We had a beautiful view of the lake, and went for a...

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Helpful?
Thank Hannahjane1001
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

Thanks Hannahjane1001 for choosing to stay at BIG4 Koala Shores Port Stephens Holiday Park on your way to Brisbane. We are so lucky to be in such a beautiful spot and love sharing it with our guests. We wish you happy and safe travels and hope to have you stay with us again when you are traveling through.

Newcastle, Australia
Reviewed 2 weeks ago

Firstly I think the prices were extremely high this time compared to 12mths ago. A increase from $595 to $785. We originally asked to only stay for 5 nights but were told the minimum stay was 7 nights. The camp site beside us changed 3 times in the week we were there (so how come we were told we had...

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Helpful?
Thank kimoi73
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

Hi kimoi73, We’re sorry to hear that your recent stay did not meet your expectations and we appreciate your feedback. It is standard industry practice to vary minimum stay periods according to demand and in peak periods this can depend on the time of booking. As mentioned, we have experienced some issues with one of our washing machines and reparations...

Reviewed 2 weeks ago via mobile

We arrived for a 2 week stay from the 21st (ensuite powered site, $155/night over Christmas & NY). Initially the shower was dodgy, going hot and cold which they replaced within a day or 2- great! Then once the park filled up from Boxing Day the power was inadequate for our small air con (able to use with our small...

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Helpful?
Thank Jerri M
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

Thank you for taking the time to share your feedback with us Jerri. We’re disappointed to read your review as we pride ourselves on providing outstanding experiences for our guests. We are also disappointed to hear that at times the air-conditioning in your van was not running at full capacity. As with all establishments that run 7 days a week,...

Reviewed 4 weeks ago via mobile

Second time we have been on an ensuite camping site and love it. Did not leave the park once as there is so much to do! Kids were kept occupied the whole time. Well worth it! Already booked our next trip here.

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Helpful?
Thank Cirsti
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

Thank you for once again choosing to stay at BIG4 Koala Shores Port Stephens, Cirsti! We're so glad to read that you and your family had a fantastic time with us and we agree there is so much to do here that leaves little time to venture outside of the park. Thank you for a great review and we can't...

Sydney, Australia
Reviewed 4 weeks ago via mobile

We stayed here in a motor home right in the water front. Absolutely stunning spot. The beauty sells this place. They have their own wharf to fish from (we caught big Bream using chicken on the high tide). Pelicans sit out the front right near you! Pool was lovely. There are ducks and chickens up the back near the mini...

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Helpful?
Thank PerfectHoliday6655
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

Thank you for taking the time to share your feedback and the great photos with us. We’re so glad to read that you enjoyed our beautiful location and that you made the most of your stay by trying your luck at fishing, and by taking full advantage of our fun facilities such as the swimming pool and jumping pillow! As...

Rosebud, Victoria, Australia
Reviewed 7 December 2016 via mobile

We originally planned on staying here for a week, however we actually stayed for two weeks. The amenities were kept spotless, the staff friendly and the whole atmosphere was superb. The pool was one of the best we've come across. They have on suite sites and also sites right on the river. There are ample shops including Coles just a...

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Helpful?
Thank Dave T
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

Your review is fantastic, Dave! We're so glad to see that you enjoyed your stay here in Lemon Tree Passage so much that you decided to extend another week. There's no better success indicator than that! We also appreciate your kind words about our amazing staff and beautiful swimming pool, which we agree is absolutely awesome! Thank you for such...

Reviewed 6 December 2016 via mobile

I was lucky enough to travel to lemon tree passage for work - as it is a small place, you don't have many choices on accommodation. I was a bit worried but picked the BIG4 as my choice as it was only for two nights. I knew I would be arriving late, so I called and spoke to a lovely...

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Helpful?
Thank India J
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

Wow, what an amazing review, India! It's so good to hear that you enjoyed our usual high level of customer service and that you appreciated the serenity of our beautiful location. We're glad you noticed the little things like birds singing in the morning and how stunning the sunrise over the lake is. Thank you for amazing feedback, we can't...

Reviewed 5 December 2016 via mobile

Came here on a deal through a travel group. Was for a powered site. I made an error on my arrival date. Was supposed to check in on Sunday 4/12 but in fact was heading here on Saturday 3/12. Got my dates mixed up. In a panic I called staff when they opened at 9.00am not knowing what to do....

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Helpful?
Thank ShriFair
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

Thank you for choosing to stay at BIG4 Koala Shores Lemon Tree Passage, ShriFair. We're so glad we could help you sort out the date mix-up and provide you with a nice relaxing stay. Great customer service is one of our highest priorities and we're so glad to read that it has been a highlight during your time here with...

Dubbo, Australia
Reviewed 5 December 2016

Just had 2 nights,fantastic park nice and quiet,staff very helpful,lots to do with kids at the park,great pool area,we took our kayaks and had a very relaxing couple of days,next time I'm staying for a week,but it was nice to get away and relax before Xmas,thanks koala park,we will be back

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Helpful?
Thank libbyhayden2016
Koala Shores H, Guest Relations Manager at BIG4 Koala Shores Port Stephens Holiday Park, responded to this review

Your review is fantastic, Libby! We're so glad to read that you had a relaxing pre-Christmas stay and that you got to enjoy all the things Lemon Tree Passage is all about. We really appreciate your kind words about our awesome staff and facilities and look forward to welcoming you back on your next trip to our beautiful region :-)

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Amenities

Highlights
  • Pool
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Tennis Court
Room types
  • Kitchenette
  • Family Rooms
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located almost halfway between Newcastle and Nelson Bay at Koala Shores is a waterfront holiday destination surrounded by stunning bushland. A great base to explore the many nearby attractions. Select from a wide range of luxury villas and cabins, there is also a variety of powered, unpowered, en-suite and waterfront sites for caravans and camping. ... more   less 

Additional Information about BIG4 Koala Shores Port Stephens Holiday Park

Address: 2 Oyster Farm Rd, Lemon Tree Passage, Port Stephens, New South Wales 2319, Australia (Formerly Discovery Holiday Parks Port Stephens)
Region: Australia > New South Wales > Greater Newcastle > Port Stephens > Lemon Tree Passage
Price Range: ₹ 6,553 - ₹ 15,701 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — BIG4 Koala Shores Port Stephens Holiday Park 4.5*
Number of rooms: 30
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Questions & Answers

Here's what travellers have asked, with answers from BIG4 Koala Shores Port Stephens Holiday Park staff and other travellers.
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Questions? Get answers from BIG4 Koala Shores Port Stephens Holiday Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a cabin with a view of the Lake”
 of 5 bubbles Hannahjane1001, 8 Jan 2017 | Read review
“Koala shores is a very quiet place ,regardless of where you in the park”
 of 5 bubbles philw659, 20 Oct 2016 | Read review
“Cabins are fantastic for large families”
 of 5 bubbles natonyk6, 6 Oct 2016 | Read review
“This park has lovely water views from some cabins and sites if that's what you prefer.”
 of 5 bubbles lorettas624, 23 Aug 2016 | Read review
“Caravaners choose a clear site as the shadows from the trees can make it a bit chilly.”
 of 5 bubbles dawnnealon, 20 Aug 2016 | Read review
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