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Traveller (39)
Room & Suite (38)
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Overview
  • Excellent49%
  • Very good24%
  • Average13%
  • Poor4%
  • Terrible10%
Travellers talk about
“no elevator”(12 reviews)
“main street”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Rooms
Private Balcony
Breakfast included
All hotel details
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Reviews (123)
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Traveller rating
58
28
17
5
13
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Time of year
LanguageEnglish
58
28
17
5
13
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All reviewsno elevatortroll restaurantmain streetoverlooking the riverroom was cleanlight sleeperqueen bedroomdowntown helenin townlocation was perfectmemorial day weekendwalking distance to everythingwould definitely stay here againan older hotelup to datea wonderful staybalcony
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21 - 25 of 121 reviews
Reviewed 29 October 2016

The pictures and the price ($189 per night) Jed me to believe we were in for a treat. What a let down! The steep STEEP stairs you have to lug your bags up is the first indication that you have made a planning error. The...More

2  Thank QuiltedLady
Reviewed 28 October 2016

This hotel take you back in time in a very comfortable manner. Actual keys for the rooms (I travel weekly so that was unique) with balconies overlooking main street which was fantastic to sit back in the evenings and people watch during the late night...More

2  Thank Steve E
Response from CastleInnHelen, Manager at Castle InnResponded 30 October 2016

Thank you for choosing to stay with us. We appreciate each and every one of our guests and we thank you for taking the time to leave kind words about us and our inn. Please come back and stay with us again.

Reviewed 18 October 2016

Hotel has a great location, but the staff is not very friendly and the property is not very well taken care of. Hotel office was closed when we checked in because of a family emergency. Instructions were not clear how to proceed. When I called...More

1  Thank leslie m
Response from CastleInnHelen, Manager at Castle InnResponded 20 October 2016

Thank for staying with us here at The Castle Inn. We do have office hours being that we are a small Inn. Staying open 24 hrs a day is not very hard for a small staff. We are sorry that the staff member seemed not...More

Reviewed 16 October 2016

Great room with the best location right in the heart of the festival. Stayed 30 Sep - 1 Oct. this is our 4th year straight and already looking to book for 2017. Nice add this year was the refrigerator. Always clean and close to everything...More

Thank sas0316
Response from CastleInnHelen, Manager at Castle InnResponded 18 October 2016

Thanks so much for coming back to stay with us at The Castle Inn. We do love to see our repeat guest. Our staff always happy to make sure your stay is a good one. See you soon. Thanks Deb

Reviewed 1 October 2016

We had a great time the staff was very helpful close to every thing. All the great places to eat and drink were minutes away. The shopping was great my wife went to all the shops all close to the Castle Inn. We are looking...More

1  Thank kmoore1957
Response from CastleInnHelen, Manager at Castle InnResponded 3 October 2016

Thank you for staying here with us at The Castle Inn. I am so pleased that you had a great stay and hope to see you often. Thanks Deb

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room amenities
Air Conditioning
Refrigerator in room
Details
Price range
US$ 89 - US$ 139 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms
Details
Price range
US$ 89 - US$ 139 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms
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Traveller (39)
Room & Suite (38)
Questions & Answers
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Lynn E. T
17 October 2016|
AnswerShow all 4 answers
Response from CastleInnHelen | Property representative |
I am sorry we don't have any handicapped rooms. All of our rooms are on the 2nd floor with stairs access only.
0
Votes
Sheryl C
28 April 2016|
Answer
Response from 2travelforfun | Reviewed this property |
They probably use the standard 10% rate. If I remember correctly we used AAA and they are usually the same. Good luck :)
0
Votes
Wendy H
3 October 2015|
AnswerShow all 2 answers
Response from CastleInnHelen | Property representative |
We can check you in at any time. If it is after hours you just need to give us a call and we will set it up for you. Thank you Debbie Office Manager
0
Votes
Room Tips
"Street side is obviously the best view but the view from the rear is not bad, just not as much to see and..."
Read review
"207 was a great private room with balcony and river view"
Read review
"Ask for street side for a private balcony."
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"Get a room along the river. We had room 206"
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