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The Castle Inn is unique. Bring your own pillows. Theirs are like flat pancakes. We had a view of the parking lot, mountain, river. We didnt sit out there due to the smell of the Troll Restaurant. The bed needs replaced. It squeaks everytime someone...More
Very friendly place to stay in Helen. Right downtown, across the bridge, within walking distance from everything. Our room had a balcony right on the river and was very comfortable. Easy street access from our room to the Main street. There was a restaurant/ pub...More
The pictures and the price ($189 per night) Jed me to believe we were in for a treat. What a let down! The steep STEEP stairs you have to lug your bags up is the first indication that you have made a planning error. The...More
This hotel take you back in time in a very comfortable manner. Actual keys for the rooms (I travel weekly so that was unique) with balconies overlooking main street which was fantastic to sit back in the evenings and people watch during the late night...More
2 Thank Steve E
Response from CastleInnHelen, Manager at Castle InnResponded 30 October 2016
Thank you for choosing to stay with us. We appreciate each and every one of our guests and we thank you for taking the time to leave kind words about us and our inn. Please come back and stay with us again.
Hotel has a great location, but the staff is not very friendly and the property is not very well taken care of. Hotel office was closed when we checked in because of a family emergency. Instructions were not clear how to proceed. When I called...More
1 Thank leslie m
Response from CastleInnHelen, Manager at Castle InnResponded 20 October 2016
Thank for staying with us here at The Castle Inn. We do have office hours being that we are a small Inn. Staying open 24 hrs a day is not very hard for a small staff. We are sorry that the staff member seemed not...More