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Our stay at this Hotel started out poor from the very moment we walked in. Upon arrival we were not greeted in a way that I feel CUSTOMERS should be greeted. Basically, I had to interrupt a conversation by the young lady at the front...More
Thank Adrian G
Response from LQ4009GM, General Manager at La Quinta Inn & Suites Columbus State UniversityResponded 11 September 2016
I do apologize that we did not create a warm and enjoyable experience for you. Please contact me by phone or email so that I may get more details concerning your stay so that we may improve with the certain front desk agent in...More
We were promised adjoining rooms only to find out upon check in that they do not offer that. Room reeked of cleaning products. No guest laundry services. Front desk can not even make change for their own vending machines. Room is missing the microwave. Not...More
Response from LQ4009GM, Manager at La Quinta Inn & Suites Columbus State UniversityResponded 2 September 2016
I apologize for the miscommunication about our hotel having adjoining rooms. I am not sure why the reservationist at that site would inform you we have them when we don't. I understand your frustration and I would like to invite you back so that...More
This hotel was clean and comfortable. I've never been to Columbus but it is a very diverse town. I loved having a king bed with plenty of pillows, most king brds are given 3 or 4 pillows and this bed had six and the bed...More
Problems encountered during our stay in Room 101 on the night of August 20, 2016 at the 1. Exterior door to parking lot locks intermittently. 2. 16-inch square pillows are appropriate couch throw pillows but not bed pillows! 3. Winter comforter as a blanket/bedspread combination...More
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Thank Steven F
Response from LQ Customer Car... T, General Manager at La Quinta Inn & Suites Columbus State UniversityResponded 28 August 2016
Thank you for your feedback regarding your stay with La Quinta Inn & Suites. Our guest expectation is very important to us and when we fall short we take it very serious and strive to correct the issues. I have shared your comments with staff....More
We stayed in a king suite for just one night while passing through. The king suite had a pull out couch for our daughter and a king bed for us. I'm pregnant and didn't want to sleep in a double or share a king with...More