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Country Inn & Suites by Radisson, Buford at Mall of Georgia, GA

Traveller (50)
Room & Suite (25)
Traveller (50)
Room & Suite (25)
Dining (2)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free Parking
Free High Speed Internet (WiFi)
Wheelchair Access
Breakfast included
Pool
Meeting Rooms
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Heated pool
Dry Cleaning
Tennis Court
Concierge
Banquet Room
Conference Facilities
Indoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Microwave
Good to know
HOTEL STYLE
Quaint
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Book & Save up to 20%
Hotel deals
Location
Full view
58Somewhat walkable
Grade: 58 out of 100
39Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Reviews(277)
Traveller rating
  • 143
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  • 29
  • 10
  • 13
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  • English
Reviewed 5 Nov 2018
Please add sausage gravy and biscuits to your menu. Courteous, friendly staff. Good location. Great value. Comfortable, well maintained rooms. Very much appreciate your military/veterans discount. Hope this continues.
Date of stay: October 2018
Reviewed 16 Oct 2018
The staff was always helpful. The amenities are excellent. I loved having a fitness room that has options and more than just a treadmill! It's a little outdated for decor and cleanliness, but overall great experience!
Date of stay: October 2018
bren1953
Gainesville, Georgia
30
Reviewed 15 Oct 2018via mobile
I booked this hotel for my grandchildren for a trip to Billy Bees at the mall of Georgia and for their indoor pool. At check inn I wad told my reservation was for the night before I booked for 10/13 leaving 10/14. My reservation was for 10/12 leaving 10/13. I would hAve never knowingly booked that date, I work evening shift and was working.I think it was a glitch and defaulted back to a previous setting maybe. I also bought travel insurance. I was considered a no show. No refund. I booked through Expedia for 115.00 a night. I was given a new rate at the hotel of 145.00 plus taxes and fees. I started to go home but the kids were so disappointed.. thinking I was ok because of the insurance I booked it. Big mistake . I am 66 years old ...I have to watch my money. It just makes me cry that they can. Just take my hard earned money like that and day I'm sorry with a smile.
As for the room..it was clean. The tolilet stopped up,I call the front desk and was offered a plunger...which my granddaughter had to go get and return
By the way it was a very nice plunger. It stopped up again the next morning. I just left a note. The indoor pool room was so hot it was like a sauna. The kids didn't care cause the water was cold
The thermastat said 86 degrees.
I not recommend this chain. They do not care about u . I will never book this chain again. Expedia did try to work things out for me with the manager but it probably would have cost him his Christmas bonus.
Date of stay: October 2018
Thank bren1953
Response from Mukund D, General Manager at Country Inn & Suites by Radisson, Buford at Mall of Georgia, GA
Responded 16 Oct 2018
Dear bren1953, thank you for taking the time to submit this feedback. The reservation in question here was set to arrive on the date, which was reflected on your 3rd-party reservation. It went through as a no show as you stated in the review. This was a high-demand time with the Road Atlanta activities (which booked out the majority of hotels in the county) and the room going through as a no show resulted in a loss of revenue for the property since we were never notified to cancel this booking prior to 6PM ET on that arrival date. All reservations made through the company you booked send out confirmations to the buyer that detail the arrival/departure dates, which you acknowledged at check-out time. I apologize if this presented an inconvenience but the details were made clear in that confirmation and we also recommend calling the property before the deadline if there are any uncertainties. We do hope you will give us another chance in the future to serve you. Take Care.
Reviewed 2 Oct 2018
NOISE PROBLEM NOT RESOLVED! Had to deal with extremely loud noise from a moving van outside my window for hours after 11pm at night. Also, the FOOD AT Breakfast was really awful. No yogurt, eggs were gross.
Date of stay: September 2018
Response from Mukund D, General Manager at Country Inn & Suites by Radisson, Buford at Mall of Georgia, GA
Responded 16 Oct 2018
Dear deloreshowell, thank you for the feedback. We always take the opinions of our valued guests very seriously. We are sorry to hear about your experience. Our front-desk staff are more than happy to move you to another room, based upon availability, if there is an issue with the initial one. Regardless, we are very sorry about the noise you mentioned in the review. Also, we are sorry you did not enjoy the full-complimentary breakfast and will discuss this with our staff. We do hope you will give us another opportunity in the future to exceed your expectations. Thank You.
ManofSmith
Florida
124
Reviewed 30 Sep 2018
As soon as my wife and I walked into the room, there was a musty smell. Also, very obvious was the carpet was old, dirty, had stains, and was badly worn in areas, especially at the foot of the bed by the air conditioner. There was dust on the TV console, the desk, and the night stand between the beds. We noticed the dust behind the beds and the TV console. The remote for the TV felt dirty. There is an HDTV in the room but no HD channels. The beds squeaked when you sat on them or when you laid down on them. The beds are uncomfortable, they feel frumpy. There was dust in the cabinet where the microwave sat. The door cover over the controls of the air conditioner buzzed when closed, so you have to leave it open. The window is a single pane and you could hear the outside noise very easily. We had rain and it poured in above the window behind the wall. This has obviously happened before because the window was loose and there was mold in that area where the rain was coming in. This may explain the musty smell in the room. HORRIBLE! We had to use towels to catch the rain and dry up the water on the window and on the air conditioner because it was coming in fast. The ironing board cover was dirty and worn out, probably never been replaced and the ironing board was also rusty in places. The iron control was broken off and the cover over where the water goes into the iron was broke off. The cord for the iron was dirty. A clear plastic cover on one of the the wall corners had a section broke out and left sharp edges which could cut someone if they weren't careful, like a child! The walls are thin because you can easily hear people in the adjoining rooms. The door to the room has a gap at the bottom that lets in light and also would let in bugs. I kept a towel placed there to block the light and any potential bugs that might want to get in. The exit hallways are filthy and never seen them get cleaned. The carpets were stained badly, and smelled. A sign in the hallway had fallen off the wall and had mold behind in on the wall. Wallpaper that had been painted over was coming off. The ceiling in the elevator had bugs or lots of dirt, it's those plastic ceiling tiles. The bathroom in the room had outlets that are a fire hazard or shock hazard. The one on the left side of the sink was hanging out of the wall and the one on the right was easy to push into the wall, no support behind it. Other issues but you should get the idea by now. It's a dump! They should pay people to stay here! The corporate office for Country Inn and Suites should shut this place down and not let anyone stay here until it has been completely gutted, and remodeled with up to date standards. Don't waste your money here. I'm telling the truth, it's bad, really bad!
Date of stay: September 2018
Thank ManofSmith
Response from Mukund D, General Manager at Country Inn & Suites by Radisson, Buford at Mall of Georgia, GA
Responded 1 Oct 2018
Dear ManofSmith, thank you for taking time to provide this feedback and we take great value in listening to all of our valued guests. We are sorry about the issues raised in your review. We saw that the issues were not brought to our attention until check-out time. Our front-desk staff are more than happy to accommodate you in another room if there is an issue with the initial one but we understand not everybody has time to do this. We also refunded the final night of your stay when you showed us the photo of the rain water coming into the window and we do apologize about that and it is being looked into by our staff. We are also undergoing renovations and certain aspects of the property will show this and we are sorry for the dust. We do take great pride in our property and are sorry we couldn't satisfy you on this stay but we hope to have another opportunity in the future to exceed your expectations. Take Care.
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Questions & Answers
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Tim E
9 January 2015|
AnswerShow all 2 answers
Response from tonibriley | Reviewed this property |
I don't believe they do - some country inns and suites do accept them but I didn't inquire as I don't travel with a pet. Good Luck
0
Votes
Room Tips
"Stay away, look elsewhere. It's a dump!"
ManofSmith
30 Sep 2018
Read review
"End of hallway is always quiet."
AMSTORM
22 Jul 2018
Read review
"Try the free cookies"
599RobertB
17 Nov 2017
Read review
"I was on fourth floor at the end and could see traffic. Loved it"
300brendak
9 Mar 2017
Read review
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PRICE RANGE
US$ 108 - US$ 163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
country inns & suites buford hotel bufordcountry inns and suites bufordcountry inn bufordbuford country inn
FORMERLY KNOWN AS
Country Inn & Suites By Carlson, Buford at Mall of Georgia
LOCATION
United StatesGeorgiaBuford
NUMBER OF ROOMS
77
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