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Guest Cottage & Suites

Traveller (8)
Room & Suite (7)
About
Location
Cleanliness
Service
Value
Property amenities
Pool
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Room features
Air Conditioning
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Budget
HOTEL CLASS
Location
Full view
38Car recommended
Grade: 38 out of 100
10Restaurantswithin 1 km
1Attractionwithin 1 km
Reviews & more
18Reviews
8Photos
0Q+A
6Room tips
Traveller rating
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  • 2
  • 13
Time of year
Traveller type
Language
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  • English
The place looks run down. The desk clerk was rude. We asked to see the room. It smelled stale. The carpet was dirty, beds sagged. Entire property looked run down and dingy. It was so bad that we forfeited our reservation (booked through booking.com, which we will never use
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Response from guestcottagesuites, Manager at Guest Cottage & Suites
Responded 15 Apr 2018
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Hotel Manager
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The beds, sagged, room was MUSTY, a terrible place. We chose not to stay in this dump after checking out the room. The lady in the front office was very RUDE, and unfriendly. She gave us the impression that it was not a safe place to stay. The overall condition of the hotel is
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Response from guestcottagesuites, Manager at Guest Cottage & Suites
Responded 15 Apr 2018
Dear Guest, Thank you for the feedback about your stay at our Hotel. We are very much concerned with your feedback. Our apologies for inconvience caused to you during your stay. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager
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I checked in, got to my room and the fire alarm went of. Left the building and returned after they said "false alarm." Twenty minutes later, same thing. I went to desk and cancelled my reservation, asking for a refund. The clerk said manager had not responded to her calls and
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Response from guestcottagesuites, Guest Relations Manager at Guest Cottage & Suites
Responded 20 Jan 2018
Dear Guest, I appreciate your feedback. I’m sure the refund issue has been resolved by now, but if there is any issue remaining please contact me directly at the hotel for a quick resolution. I apologize for any inconvenience. If you decide to give us another chance, we will be pleased to host you. Sincerely, Hotel Manager
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First - the staff is extremely friendly. When you get there you'll note the sign that says no refund after 15 minutes - you know why that is posted. I had one of the kitchenettes - there is NOTHING other than a fridge, cabinets, microwave and electric stove - no utensils,
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Response from guestcottagesuites, Webmaster at Guest Cottage & Suites
Responded 25 Oct 2017
Dear Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager
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Very clean and comfortable.Overall very satisfied with my stay. We stayed at this hotel with my mom and her sister.The rooms was well decorated and up to date. Room was neat & clean. The staff was very friendly and helpful.Service has been great.We hope to see you again soon!
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Response from guestcottagesuites, webmaster at Guest Cottage & Suites
Responded 3 Aug 2017
Dear Guest, Thanks for the feedback. We strive for great value, a great staff and great accommodations.Thank you again for sharing your experience. It is a true joy to serve customers like you. we look forward to having you back with us again soon. Sincerely, Hotel Manager
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12
"Don't stay here. This place is not worth any price."
"Avoid this pit. Plenty good hotels near by"
"Look elsewhere"
"don't mind staying here!"
"Do not stay here"
PreviousNext
12
PRICE RANGE
US$ 45 - US$ 70 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Knights in Brunswick
LOCATION
United StatesGeorgiaGeorgia CoastGolden Isles of GeorgiaBrunswick
NUMBER OF ROOMS
102
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