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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton West Palm Beach
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 41 hotels in West Palm Beach
Location
Cleanliness
Service
Value
Travellers' Choice
Daily Mandatory Urban Destination Charge will be added to the room rate and includes: Premium guest internet access: $28 food and beverage credit for use in all hotel outlets: access to hotel bicycles. Located in the heart of Downtown West Palm Beach and connected to the Palm Beach County Convention Center, the AAA 4-Diamond Hilton West Palm Beach features indoor & outdoor dining, world-class amenities, pristine event lawns overlooking the spacious pool deck and is ideal for a wide variety of conferences, events and celebrations. The 400-room lifestyle hotel is just 3 miles from Palm Beach International (PBI) airport, 2 miles from world-famous Palm Beach and directly across the street from Rosemary Square, a dynamic shopping, culinary & entertainment destination complete with more than 1,000 outdoor dining seats, artistic murals, cultural experiences and more.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Highchairs available
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Poolside bar
Patio
Board games / puzzles
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Complimentary toiletries
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
iPod docking station
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern
Languages Spoken
English, Spanish
Location
Full view
92Great for walkers
Grade: 92 out of 100
36Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
1929Reviews61Q+A100Room tips
Reviews
Traveller rating
- 1,301
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- 141
- 72
- 69
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Popular mentions
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Most Recent
Highly recommend this hotel! Beautiful property, very clean, staff was friendly and does everything they can to make your stay the most enjoyable. Pool area and amenities are top notch - they even have Peloton in the Gym! And the food was amazing too! Walking distance to the square for shopping & other restaurants. Even have bikes & Moke rentals & group fitness classes available!
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Date of stay: August 2022
Rooms
Location
Service
Room Tip: We loved our suite on the higher floor overlooking the city
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Ecija, General Manager at Hilton West Palm Beach
Responded 4 days ago
Hi 735lynneth, Thank you for the awesome review! The team works very hard to ensure all of our guests enjoy themselves and I will be glad to share your feedback. I'm glad you enjoyed the hotel to its fullest from the Pelotons in the gym to pool area. Thank you again and we look forward to your next visit. David Ecija General Manager Hilton West Palm Beach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Loved the place. My favorite part of the stay werethe pool area which has an amazing view, the workout room (gym) and the service… outstanding. The food was great and very tasty, very good service from the staff (very friendly) and my room was clean and neat. If I go back to west palm beach, I will definitely be staying at this Hilton hotel again. Thank you all for your hospitality and for for making my getaway weekend even better. See you soon!!!
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Ecija, General Manager at Hilton West Palm Beach
Responded 3 May 2022
Hi wandelr2021, Thank you for the awesome review! The team works very hard to ensure all of our guests enjoy themselves and I will be glad to share your feedback. The food is really delicious and I'm glad you enjoyed it. I'm very happy we were able to make your getaway trip memorable. Thank you again and we look forward to your next visit. David Ecija General Manager Hilton West Palm Beach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The vibe of this hotel is amazing!! 🦩Definitely the best food I’ve ever had in West palm beach and really anywhere!! 🍹Food, drinks, and service was top notch!! My only negative thing is there are a lot of transient people walking into the hotel and staff does not approach them and allows them to wonder. We were across the street at RH and a lady with torn clothes asked us for a cigarette, then money when we said we didn’t smoke. She then followed us back to the hotel had very erratic behavior stumbled to the front desk. Asked to use the phone which they allowed. The front desk did not even look at her then she hung up and went into the private area of the hotel and no one stopped her. This was a bit scary, but you do need a key to get to your floor in the elevator so that did make us feel better. Overall a great experience 😊…
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Ecija, General Manager at Hilton West Palm Beach
Responded 4 days ago
Hi getwakested, Please accept my sincerest apologies for the inconvenience you experienced during your stay. Your comments will be addressed with our Front Office and Security department heads to ensure we learn and grow from this. It makes me so happy to hear that we had the best food you have ever had. Thank you for taking the time to share your experience and I hope you give us another chance to make it right. David Ecija General Manager Hilton West Palm Beach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I had booked another hotel the proved to been very bad in every aspect. without naming the hotel, the sService, accommodations and courtesy did not match their great name. So, we cut our losses and checked into this Hilton location and it was wonderful from day one until the end. THANK YOU
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Ecija, General Manager at Hilton West Palm Beach
Responded 4 days ago
Hi AnthonyP3551, Thank you for the awesome review! The team works very hard to ensure all of our guests enjoy themselves and I will be glad to share your feedback. It makes me so happy that we were able to make your stay wonderful from check-in to check-out. Thank you again and we look forward to your next visit. David Ecija General Manager Hilton West Palm Beach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In my world, traveling and using Valet services goes hand-in-hand. Its the services that makes Traveling easier for me and my husband. The Valet service here is impeccable, one of the best I've seen. We've become very fond of many of them, Some who's names are #1 Dennis,#2 the manager Micheal and #3 Chris. They have truly made our visit here to this particular location very pleasurable. GREAT JOB GUYS!!!!!!!
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Ecija, General Manager at Hilton West Palm Beach
Responded 4 days ago
Hi Karmaia, Thank you for the awesome review! The team works very hard to ensure all of our guests enjoy themselves and I will be glad to share your feedback. Dennis, Michael, and Chris are amazing and we're truly blessed to have them. Thank you again and we look forward to your next visit. David Ecija General Manager Hilton West Palm Beach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hilton is a nice place to stay when visiting West Palm Beach. The location is very convenient to a lot of attractions. Just ensure if you happen to book through a 3rd party you check the $28 daily amenity fee. The hotel will require you to pay it regardless if already paid through your booking site. So make sure this detail is clear when booking. I must say the hotel as a courtesy does gives you a $28 daily amenity credit that you can use daily but ensure you use it or you will lose it.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Ecija, General Manager at Hilton West Palm Beach
Responded 2 days ago
Hi 331mrsk, Please accept my sincerest apologies for the inconvenience you experienced during your stay. Your comments will be addressed with our Front Office department heads to ensure we learn and grow from this. Thank you for taking the time to share your experience and I hope you give us another chance to make it right. David Ecija General Manager Hilton West Palm Beach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pool saved the stay The hotel lobby and pool area were very beautiful. The rooms are a bit dated for me. We booked the jr suite and it was a bit old (furniture and carpet). Staff was very nice and friendly and I loved being able to text them. The pool is beautiful in the day and also at night. Wish it closed later than 10pm as it’s very fun at nights. Music on the weekend and yoga was good. Parking is extremely expensive and it’s valet only. It was $37 per night to park and they charge a $28 resort fee that you can use for food or beverage that cannot get rolled over. You are given two bottles of water per day for free.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Valet only, $37 per night and $28 resort fee
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Ecija, General Manager at Hilton West Palm Beach
Responded 4 days ago
Hi Chevonne_dx, Please accept my sincerest apologies for the inconvenience you experienced during your stay. Your comments will be addressed with our department heads to ensure we learn and grow from this. I'm so glad you enjoyed the pool. Thank you for taking the time to share your experience and I hope you give us another chance to make it right. David Ecija General Manager Hilton West Palm Beach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely amazing hotel with beautiful views of the pool. I am a Hilton Honors member so I did not check in by going to the desk instead I did everything ( check in, check out, selecting my room etc.) any information I needed was on the app. You also get 1 point for every dollar your spend on your room so it adds up quickly, allowing you get a night for free. There are other perks like free FAST Wi-Fi which traveling with three kids in a must. Check out the website for more details. Anyways, We absolutely loved every minute at this hotel. You do have to valet park(It is $35) but its nice to not have to park and walk through the parking lot with all your stuff. There is a $28 (they call it a urban designation fee) that you also pay for it, however you can use it at the bar, restaurants or shops . Warning if you don't use it ,you lose it. you must use it before you checkout. We enjoyed all the outside lawn games. From ping pong, connect for, cornhole. We spent all day lounging and swimming in the pool, it was a great facility and pool. Loved that they had pool floats for you to use, however they have black spots on them, i did mention to the hotel ad they were going to replace them. The security at the hotel was the best I have seen at hotel. You have to use your key to go up the elevator and there were security checking around the hotel and making sure when you get in the pool that you are actually staying there. Best hotel in Palm Beach, so close to downtown across the street. Would recommend it don't stay anywhere else but here.…
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Date of stay: August 2022
Rooms
Location
Service
Room Tip: higher floor pool side view you wont be disappointed!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Ecija, General Manager at Hilton West Palm Beach
Responded 1 week ago
Hi N4596CNkelseyh, Thank you for the awesome review! The team works very hard to ensure all of our guests enjoy themselves and I will be glad to share your feedback. It truly makes us so happy that we're the only hotel you're staying at in West Palm Beach. I hope you and the children had a great time. Thank you again and we look forward to your next visit. David Ecija General Manager Hilton West Palm Beach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So so spot. Looked nice but service lacked completely overall. Room service was non existent. Had to ask for basic things over and over like towels. Internet was terrible for tv and they said we selected the “wrong channel”. Silly things for the price you pay that you shouldn’t have to worry about.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: August 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Ecija, General Manager at Hilton West Palm Beach
Responded 1 week ago
Hi P7698UCinfo, Please accept my sincerest apologies for the inconvenience you experienced during your stay. Your comments will be addressed with our department heads to ensure we learn and grow from this. Thank you for taking the time to share you experience and I hope you give us another chance to make it right. David Ecija General Manager Hilton West Palm Beach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Been wanting to have a get away from Miami. Took the brightline to west palm beach and rented a cabana with 6 friends. Really chill calm vibes! We had a lot of fun and it’s relatively affordable. Of course the staff is what makes the guest experience. Lorenzo at the pool was so nice and helped us with getting towels and ensuring our area was clean. Our server at the pool was sooooo attentive. Her name was Samantha what fun person! She kept checking in on us and was always ready to help. She was very personable and made the experience phenomenal! Great place to come and relax for the day. Thanks for a great daycation.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Ecija, General Manager at Hilton West Palm Beach
Responded 1 week ago
Hi Blxndr, Thank you for the awesome review! The team works very hard to ensure all of our guests enjoy themselves and I will be glad to share your feedback. Samantha and Lorenzo are both amazing and were truly thankful to have them. I'm so glad you and your friends enjoyed the cabana. Thank you again and we look forward to your next visit. David Ecija General Manager Hilton West Palm Beach
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$199 - $339 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaWest Palm Beach
NUMBER OF ROOMS
400
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Claim Your Listing Frequently Asked Questions about Hilton West Palm Beach
Which popular attractions are close to Hilton West Palm Beach?
Nearby attractions include Kravis Center for the Performing Arts (0.3 km), Downtown West Palm Beach (0.3 km), and The Square (0.3 km).
What are some of the property amenities at Hilton West Palm Beach?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton West Palm Beach?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton West Palm Beach?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton West Palm Beach?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Hilton West Palm Beach?
Conveniently located restaurants include Galley, Il Bellagio, and City Cellar Wine Bar & Grill.
Are there opportunities to exercise at Hilton West Palm Beach?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hilton West Palm Beach have an airport shuttle?
Yes, Hilton West Palm Beach offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hilton West Palm Beach have airport transportation?
Yes, Hilton West Palm Beach offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton West Palm Beach?
Yes, dry cleaning and laundry service are offered to guests.