Hilton Palm Beach PBI

Hilton Palm Beach PBI

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Guest room
Room & Suite (97)
Restaurant
Dining (34)

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About

4.5
#2 of 40 hotels in West Palm Beach
4.4 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Hilton Palm Beach Airport Hotel overlooks tranquil Lake Cloud and is just minutes away from the vibrant Palm Beach scene. This property blends the atmosphere and amenities of a Palm Beach resort getaway, with the convenience of an easily accessible airport hotel. Whether you're in town for business or leisure our location is the perfect destination. Our 249 guest rooms boast spacious layouts and breathtaking views of the hotel's tropical gardens and surrounding Lake Cloud. The property proudly serves Starbucks products as well as World Famous Tony Romas Ribs. With its state-of-the-art technology and resort amenities, business and leisure travelers alike get the complete package at Hilton Palm Beach Airport. Our hotel offers a 24-Hour Airport Shuttle and complimentary Transportation to and from The Square.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Air conditioning
Room service
Safe
Iron
Refrigerator
Flatscreen TV
On-demand films
Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Offer:Hilton Honors Discount Offer

Location

150 Australian Avenue, West Palm Beach, FL 33406-1473
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 40 out of 100
40
West Palm Beach Intl Airport
Fort Lauderdale-Hollywood International Airport
67.8 km
See all flights
4.5
4.5 of 5 bubbles2,336 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Hilton Palm Beach PBI garners praise for its prime location, with guests appreciating the ease of airport access and nearby amenities. While the hotel's rooms are generally celebrated for their cleanliness and comfort, some visitors have raised concerns over maintenance. The array of amenities, including varied dining options and leisure facilities like the pool and hot tub, contribute to a satisfying stay. The service is lauded for being attentive, though experiences with staff friendliness can vary. Travelers are divided on the hotel's value, but the cleanliness and inviting atmosphere consistently receive positive remarks.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Economical
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed

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2,336Reviews13Q+A100Room tips
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Detailed Reviews
717caycet wrote a review Mar 2023
Boston
Hotel's Favourite
5.0 of 5 bubbles
This was the BEST experience at any Hilton I’ve ever stayed at! From the moment I spoke to Scott on the phone while booking this last minute trip I knew I would be in good hands with the Hilton. I often travel for work and pleasure and I hold rewards at different hotels. I am a bit of a hotel snob so cleanliness and customer service is one of the top things I look for when choosing where to stay. This hotel had both!! Scott was able to get me a room on a busy weekend during peak season for my last minute travel plans the night before I arrived. During our phone call he remained kind and courteous and when I told him I didn’t carry a Hilton Honors rewards membership he began to explain to me all the benefits and what the Hilton had to offer! I became a member that day! Thank you so much Scott Cotton of the Hilton Palm Beach Airport for your eagerness to help me on my last minute travel plans and the warmth and kindness you showed me throughout my stay. I hope to enjoy this Hilton very soon when I’m back in Palm beach again! I also would like to mention I spent some time in the hotel’s lobby bar and I met an amazing server/bartender Enoch who was so kind, warm and welcoming to me. The bar was very packed this evening but Enoch was so attentive and patient with everyone he served. I especially admired how he acknowledged me with a smile and offered me water while I looked over the menu. I was ordering my food to go and had no idea what I wanted, Enoch guided me through the menu and helped me decide to get simply get what I was craving the most. I appreciated the attention to detail he paid when packing my order offering options and accompaniments I didn’t even think of. Enoch gave me suggestions on what to do during my stay and even told me of great places to visit when I returned to Palm Beach! Thanks Enoch for your outstanding service and making me feel so welcomed in Palm Beach! There was a Bellman I forgot his name that really was kind every time I came and went, offering me suggestions on where to go and wishing me a pleasant stay, I appreciated his kindness as well! My stay was overall one of the best experiences I have ever had at any Hilton and I will certainly be back very soon! - Cayce The Frey
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Super fast getting to and from this location and the airport. Parking is easy and the pool area...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Woodson Thelemaque, Guest Services / Front Office at Hilton Palm Beach PBI
Responded 28 May 2023
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us and that our staff was attentive to your every need! We hope to see you in the near future staying with us!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rod wrote a review Jul 2022
5.0 of 5 bubbles
I stayed here for a weekend dance convention and had a good time. The rooms were your standard Hilton quality and it was quiet. While there's an extra charge for it, the breakfast buffet is pretty decent with eggs, bacon, oatmeal, grits, fruit, pancakes, waffles, coffee, etc. The bartender Jolie was so nice when I asked for a water refill. The front desk receptionist Gessica was very welcoming and helpful when we needed some extra towels for our room- she had them delivered to our room! The location is convenient off the highway. I would stay here again, maybe next year for the same dance annual dance convention.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Woodson Thelemaque, Guest Services / Front Office at Hilton Palm Beach PBI
Responded 19 Jul 2022
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us and that our staff was attentive to your every need! We hope to see you in the near future staying with us!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Jack S wrote a review Jan 2020
5.0 of 5 bubbles
We had our quarterly Aviation Safety Roundtable at the Palm Beach Airport Hilton for 30+ folks over two days.
We utilized all of the hotel amenities for our visit. Outside Tiki bar for Happy Hour, Tony Romas (inside restaurant) for dinner, breakfast in the morning and a Conference room for our event. We also made use of the overhead projector and ordered lunch through the Hilton catering service. Rajul Pillai was our event coordinator and did a fantastic job assisting me with every aspect of the event (contracts, catering, conference room etc). Our day of event coordinator was Marj and was also outstanding! A very pleasant and easy event for all of our guests who stayed at the Hilton and received a great corporate rate.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley_Marquez150, Manager at Hilton Palm Beach PBI
Responded 16 Jan 2020
Dear W2371XCjacks, Thank you for sharing your feedback with us! We are truly delighted to hear everything about your experience with us, from working with Rajul for your conference to all of our amenities we offer, was outstanding. We hope you will have your next event here with us or just visit for vacation!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jerldz wrote a review Mar 2021
Saint Louis, Missouri
1.0 of 5 bubbles
Very poor customer service on a simple request, my fridge was off and needed a blow dryer, none of which were addressed during my stay. The room was smelly and dirty, it's by the airport so expect the noise of aircraft continuously. Noise pollution not just from the aircraft but loud jetski and small boats.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: March 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RJ travel wrote a review Jul 2021
Wilmington, North Carolina
1.0 of 5 bubbles
My room had a strong smoking smell so I changed rooms, my second room was clean but because the Hotel is old its hard to get rid of the mold smell. Anyway, I asked at check in for foam pillows and they never arrived. Next day, I asked again for foam pillows because I am allergic to feathers and they brought me feather pillows. Later that night I talked to the front desk and the gentleman said they are not real feather pillows? Anyway, this hotel has only FEATHER pillows and all they had to do is apologize for not having them instead of lying. My stay was from Sun-Weds and every night there was something going on, kids running, or people partying, or people screaming and fighting. The phones were not working, the pool was always dirty, the lobby is full of people coming in and out, and the service is slow. On my last day, I messaged the front desk about my issues and they never responded back. Also, I was told they only do housekeeping services on Thursdays. So I asked for towels on my second night and again It never arrived. Go somewhere else, this hotel is not worth it.
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Date of stay: July 2021
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Palm Beach Airport, Guest Services / Front Office at Hilton Palm Beach PBI
Responded 27 Jul 2021
Dear rosa00nc, Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lwilliams06 wrote a review Jan 2020
4.0 of 5 bubbles
The room stay was great clean linen, shower situated on the 9th floor. I also requested a microwave oven and received it within a few hours. The guest services personnel was friendly and polite. The breakfast was convenient as well. The location of the hotel was centrally located which gave lots of options for restaurants and other services.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2019
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley_Marquez150, Manager at Hilton Palm Beach PBI
Responded 9 Jan 2020
Dear Iwilliams06, Thank you for sharing your experience with us! We are pleased to hear you enjoyed your stay and were well accommodated. We hope to see you soon!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thomas Hunter wrote a review Apr 2021
Boca Raton, Florida
2.0 of 5 bubbles
I booked this because of the Hilton brand. This was just not a Hilton experience. Its a decent hotel with a location very near the Palm Beach International Airport with all of the conveniences that that type of location tends to provide

However, there are many Hilton brand hotels at or near airports which have a Hilton brand experience in room and atmosphere which is significantly better than this.

It would help if this hotel either decided to step away from the Hilton brand and stay as is or invest the funds necessary to bring it up to the Hilton standard.

All of that being said, if you are just looking for a clean uncomfortable bed and a decent meal near the airport, this Hotel is for you.
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Date of stay: April 2021
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Room Tip: View of the water is nice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Palm Beach Airport, Guest Services / Front Office at Hilton Palm Beach PBI
Responded 19 May 2021
Dear Thomas-Hunter-7, Thank you for your feedback. We are so sorry to hear your stay didn't go as planned, and do apologize for the inconvenience. We look forward to hopefully making this up to you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wendy E wrote a review Nov 2022
3.0 of 5 bubbles
If you're looking for somewhere to get a little sleep before/after flying to/from the West Palm Beach airport, this place will work. I wouldn't recommend staying here for much longer than that. I'm actually surprised it's a Hilton - it seems like the company bought an older hotel and attempted some upgrades. As others have mentioned, the staff are helpful, especially Lexi at the front desk, Cory(?) and a couple of the other shuttle drivers. There is a shuttle to Rosemary Square, a dining/shopping area which runs every 2 hours from 11am-11pm, but it was unclear whether guests are expected to call for a ride or if the shuttle just circulates at those hours (I had different experiences the 3 nights I was there). The shuttle to/from the airport is a nice service.

When entering the hotel, you'll notice an overpowering fragrance, as if the facility is trying to cover up some sort of odor. My room also had a strange fragrance, so if you're sensitive to scents avoid a stay here. There is also loud music in the lobby, which drowns out the sound of the planes flying over and the train that runs on the other side of the lagoon. The rooms are also not all that quiet - the doors seem older, heavy, and are quite noisy when they open and shut (I'm a heavy sleeper and woke up several times to flight crews and others coming and going at all hours of the night). The walls also seem very thin, as I could hear a couple "getting romantic" somewhere nearby while in my room one night. My room was clean but pretty basic overall, not exactly the quality I would expect from the Hilton brand. If you have the option, I would recommend other Hiltons in the area such as the location next to the convention center and the Hilton Canopy hotel.
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Woodson Thelemaque, Guest Services / Front Office at Hilton Palm Beach PBI
Responded 23 Nov 2022
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us and that our staff was attentive to your every need! We hope to see you in the near future staying with us!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marco d. wrote a review Jun 2022
Milan, Italy
1.0 of 5 bubbles
I wouldn't choose an "airport hotel" if I wasn't obliged to, but the Hilton name on top of the building reassured me and I accepted to pay more than 500$ a night for two nights, since I had to attend a business meeting. I found out that it was the first spring break weekend and that at the same time there was a boat show. That’s why all hotels in town were fully booked and why rates were that high. Check in formalities took a little bit too much and, besides, even though I’ve asked for it, my Hilton Honor member Nr. has never been entered. I’ve been assigned a stinky room with dirty carpet and old and peeling sanitary ware. I complained, but there were no more rooms available. I resigned myself and slept in that unhealthy environment. On the following evening, I found out that I had to declare that I wanted my room to be done, otherwise no cleaning, or change of towels would have been done. And that’s what happened. I complained, but at the reception desk they looked annoyed by my complain and re quest. I’ve been extremely kind, but they claimed I should have known that I had to request for the room cleaning. But, I swear, nobody told me at the check in. For more than 500$ per night I expect the room to be redone even twice a day!
Besides this, the general condition of this hotel are really poor and it is a shame for the Hilton family that their name is written on that building.
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Date of stay: March 2022
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Woodson Thelemaque, Guest Services / Front Office at Hilton Palm Beach PBI
Responded 13 Jun 2022
Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AlizaS2014 wrote a review Mar 2022
Wantagh, New York
5.0 of 5 bubbles
This was our ninth extended stay at the Hilton Palm Beach International Airport Hotel. Last year we were unable to come due to the pandemic. Our stay, like in previous years, lasted nine weeks and far exceeded our expectations. Coming back to the hotel made us feel as if we were coming back home. When we arrived we were greeted with balloons and flowers. Later on in the afternoon fruit and chocolates were delivered to our room by the hotel staff.

Our experience this year, while the pandemic was still in effect, equaled or exceeded those of previous years. The hotel room is large, comfortable and well equipped. Since we were staying for an extended period of time, we asked for 2 refrigerators and a microwave. They were placed in our room before our arrival. Every request of ours was taken care of quickly and in a friendly manner.

Our room looked out over a beautiful tropical resort like area consisting of a large pool, lake, palm trees, and Tiki bar. At night, the hundreds of lights adorning the palm trees would be lit giving the feel of a tropical Caribbean Island. On weekend evening live music would be provided in the pool area. While located very close to a major international airport, the Hilton Palm Beach International Airport Hotel provided us with feeling of being at a far-off island resort.

The buffet breakfast which we had every morning was excellent and supplemented by excellent dishes of our request prepared by Tony, the chef, in the kitchen. Paul who handled our breakfast every morning was very attentive to all of our requests and needs. Deiandrea who handled our breakfast when Paul was not there was also very attentive.

Others who had provided excellent service to us included Edwin the beverage manager. Edwin handled all our requests when we dined at Tony Roma’s, the hotel restaurant. Jacques the bell captain, who manned the front door, always greeted us with a beaming smile and warm welcome back each time we entered the building. Of course, we cannot forget Woodson, the front desk manager who very efficiently handled all our requests related to our room.

In closing, let me just say that each year that we spend part of the winter at the hotel we are treated like VIP guests and made to feel like family. We look forward to coming back next winter, our tenth consecutive stay.
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Date of stay: December 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Room facing the pool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Woodson Thelemaque, Guest Services / Front Office at Hilton Palm Beach PBI
Responded 13 Mar 2022
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us and that our staff was attentive to your every need! We hope to see you in the near future staying with us!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
D B asked a question Apr 2024
13 contributions6 helpful votes
How far from Ithink Ampitheater?
Doris A asked a question Sept 2022
Miami, Florida
Are you pet friendly
Answer from Ashley M
West Palm Beach, Florida1 helpful vote
Good morning, Apologies for such a delayed response but yes, both bars are open. Tony Roma's from 4-11pm and tiki bar from 2-10pm, 11am-11pm on weekends.
Jill M asked a question Oct 2019
Knoxville, Tennessee77 contributions25 helpful votes
Do Diamond members receive complimentary buffet or is it the continental?
Answer from Artpal
Miami, Florida10 contributions10 helpful votes
Complimentary for Diamond Members
Olga S wrote a tip Mar 2024
2 contributions
5.0 of 5 bubbles
"Plenty of parking."
Read full review
Dan wrote a tip Mar 2024
San Diego, California6 contributions
5.0 of 5 bubbles
"Book here, centrally located and the place is always clean."
Read full review
Danusia P wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Enjoy!"
Read full review
Deborah S wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Don’t miss out on the breakfast"
Read full review
385arleneg wrote a tip Mar 2024
Marlboro2 contributions
5.0 of 5 bubbles
"Great outdoor bar & close to the airport. Especially great for those early morning flights!"
Read full review
Not the right property for you?
There are more places to choose from in the West Palm Beach area.
PRICE RANGE
₹11,441 - ₹14,364 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton palm beach airport hotel west palm beach, hilton west palm beach, west palm beach hilton
LOCATION
United StatesFloridaWest Palm Beach
NUMBER OF ROOMS
249
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HILTON PALM BEACH PBI (West Palm Beach) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hilton Palm Beach PBI
Which popular attractions are close to Hilton Palm Beach PBI?
Nearby attractions include The Society of the Four Arts (4.3 km), Henry Morrison Flagler Museum (4.9 km), and Lake Trail (4.2 km).
What are some of the property amenities at Hilton Palm Beach PBI?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Palm Beach PBI?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Palm Beach PBI?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Palm Beach PBI?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Palm Beach PBI?
Conveniently located restaurants include Proper Grit, Agora Mediterranean Kitchen, and Spruzzo.
Are there opportunities to exercise at Hilton Palm Beach PBI?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hilton Palm Beach PBI have an airport shuttle?
Yes, Hilton Palm Beach PBI offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hilton Palm Beach PBI have airport transportation?
Yes, Hilton Palm Beach PBI offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Palm Beach PBI?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Palm Beach PBI offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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