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Holiday Inn Palm Beach-Airport Conference Center

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1301 Belvedere Rd, West Palm Beach, FL 33405-1011
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (105)
Room & Suite (34)
Pool & Beach (12)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Palm Beach-Airport Conference Center
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 39 hotels in West Palm Beach
Location
Cleanliness
Service
Value
Discover all that West Palm Beach has to offer at the convenient, comfortable and affordable 199 room, Holiday Inn Palm Beach Airport Hotel. You are in the heart of all the excitement, shopping, dining, entertainment, the arts, golfing, and business. Located just off I-95, a half a mile from the Palm Beach International Airport (PBI) and minutes away from The Palm Beach County Convention Center, The Kravis Center, Rosemary Square, Downtown Clematis, Palm Beach and surrounding golf courses you will spend less time traveling and more time enjoying your visit.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Kids stay free
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Heated pool
Banquet room
Meeting rooms
Convenience store
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Cable / satellite TV
Sofa bed
Bath / shower
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish
714Reviews16Q+A100Room tips
Traveller rating
  • 321
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  • 33
  • 67
Time of year
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Popular mentions
lordvader70 wrote a review 4 May
West Palm Beach, Florida20 contributions8 helpful votes
The hotel is going thru a renovation and becoming a Crown Plaza. I rather stay at a motel compared to this hotel, It was a really poor choice. The renovations and amenities leave a lot to be desired. The location is good but the hotel does not deserve a 2.0 rating..
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Date of stay: April 2021
Cleanliness
Service
Sleep Quality
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Response from General Manager, General Manager at Holiday Inn Palm Beach-Airport Conference Center
Responded 5 days ago
Thank you for choosing our hotel and sharing your review. Though we're glad you enjoyed our fantastic location, we're disappointed to learn that we did not meet your expectations. Your feedback will be kept in mind as we're continually striving to improve. Thanks for your time, and please consider allowing us a second chance to impress you the next time you're in the area.
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Roving578812 wrote a review Mar 2021
West Palm Beach, Florida3 contributions
Common areas are very run down, walls so thin you can hear everything, pool area is in bad shape, filthy carpet, insufficient staff at front desk, better choice is Doubletree Hilton around the corner. Do not stay here unless you have no other option.
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Date of stay: March 2021Trip type: Travelled as a couple
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Response from General Manager, General Manager at Holiday Inn Palm Beach-Airport Conference Center
Responded 23 Mar 2021
Thank you for taking the time to leave us your valuable feedback. We hope you found our location convenient for your needs. Please accept our apologies that your stay did not meet your expectations. At our property, we want to provide every guest with a clean, comfortable stay and will be passing on your concerns to our team so we can improve. We wish you all the best in your future travels.
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Noel wrote a review Mar 2021
Tampa, Florida1 contribution2 helpful votes
I'm still in shock 10 days later after visiting this hotel. We made a last min reservation on 2/19/21 due to attending a funeral. We arrived at the room and noticed the bathroom did not had any of the needed amenities for us to take a shower. We called few times the front desk and the agent won't pick up the phone. My friend when downstairs to ask for towels and shampoo since apparently the agent was "too busy to answer". Small towels were promised and never delivered. Hour later when leaving for the event, we noticed on the 6th floor where our rooms was, the carpet was soak and wet. We try calling the agent to let her know and she won't pick the phone again. We said “she is not really nice, maybe she is having a bad day” so we try being understandable. We let it go and went to the funeral. Sometimes around midnight we came back at the hotel extremely tired and noticed our bathroom door was locked (carpet on the floor still extremely wet). Again, front desk agent (the same lady) won't pick up the phone so my girlfriend for the 4th time when down to ask her if she can send someone to open the door for us. We waited 30 min, and no one came. This was becoming nightmare because she won’t simply confirm if anyone is coming, won’t answer the phone, so my girlfriend and I went down AGAIN to see what is going on and where is the help. At that point the agent becomes angry and bothered by us asking for help. She said, " I have no engineering at all time so you should understand that". We ask, "what is the solution '? She said "you can all (4 of us) use the public restroom in the lobby" So basically All of us in PJ should go from the 6th floor to the lobby in the middle of the night and use the barroom?!?!?! We were in shock hearing this. Them my girlfriend (who also works in hospitality and had more understanding than all of us) ask if we can be moved to a different room since the public bathrooms was a NO for us. She said, "I have no other rooms to give you", my girlfriend said " yes, you do have since you are selling online at this very moment". The agent then said, "you know, you can leave if you do not like using the public restroom"!! This was unreal hearing her talking that way. She really did not want us to be in the hotel that day and did not even bother hiding it. I guess you must be African America in order to get any service at that hotel I was in disbelieve of her words and behavior. We went upstairs and told the other two friends that we must leave immediately. My friend went downstairs AGAIN to ask for the bathroom door to be open so we can get our belongings, and all of a sudden, the security guy who was there the entire time, magically had a key to open the bathroom. We end up driving back at 2 am in the morning for 2,5 hours at that point super tired that I was scared I won’t be able to make it. I would say, shame on the Manager who hired this person, shame on the luck of training, horrible customer service and allowing staff to show racism towards guests. I have no sympathy to this kind of behavior!! PLEASE DO NOT STAY THERE, I NEVER WISH ANYONE TO EXPERIENCE WHAT WE DID!!!
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Date of stay: February 2021
Rooms
Service
Sleep Quality
Room Tip: Don't stay here. Period!!
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2 Helpful votes
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Response from General Manager, General Manager at Holiday Inn Palm Beach-Airport Conference Center
Responded 4 Mar 2021
Thank you for leaving us your thoughts on your recent visit. We apologize for any response from our staff that did not meet your expectations and have passed along your feedback to better ensure a quality experience for all of our guests. Please know that we uphold the highest standards and always treat our guests the same regardless of race, religion, or creed. Rest assured, we are looking into your concerns to ensure everything is as it should be, and we wish you safe travels on the road ahead.
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Wildou T wrote a review Feb 2021
1 contribution
I liked it. I had so much fun and enjoyed the food. I went to visit some new places I never visited before and it was very entertaining and I had a good time. I have plan to come back again very soon.
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Date of stay: February 2021Trip type: Travelled solo
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Response from General Manager, General Manager at Holiday Inn Palm Beach-Airport Conference Center
Responded 17 Feb 2021
On behalf of our entire team at Holiday Inn Palm Beach-Airport Conference Center, thanks for choosing to spend your vacation with us! It was a pleasure hosting you, and we're delighted that you enjoyed some tasty meals during your stay. We hope your positive review means you'll be coming back to see us down the road; the pleasure would be all ours!
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Dnguku wrote a review Jan 2021
Fairfield, California1 contribution
Seriously. That’s all I was thinking. Booked a night since we flew all day and needed something close to the airport. Guests in the lobby were not wearing masks and the front desk agent was wearing one on her chin. The carpets in the hallways are filthy. I thought it was a one time thing but I looked at the reviews and it seems like they haven’t vacuumed for over a year. Same with the rooms, couldn’t take off my shoes or socks. Bathroom is barely clean and it made me feel like wearing shoes just to take a shower. Water was Luke warm, but I wasn’t going to argue after a day of flying. Walls were so thin that we were woken up at 2am from a couple next door. No idea how this place has so many good reviews. Don’t do it.
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from General Manager, General Manager at Holiday Inn Palm Beach-Airport Conference Center
Responded 1 Feb 2021
We appreciate you being our guest and leaving us with some feedback about your stay. We are planning on replacing the carpets in the future, and carpets in all our public areas have been professionally cleaned. We will have a team member look into the water temperature in your shower. It's unfortunate that you experienced noise disturbances. Next time, please let our front desk team know so we can assist. Again, we are grateful for the valuable feedback so we know where to offer improvements.
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PRICE RANGE
US$85 - US$252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn palm beach arpt - conf. hotel west palm beach, holiday inn west palm beach, holiday inn conf center, west palm beach holiday inn
LOCATION
United StatesFloridaWest Palm Beach
NUMBER OF ROOMS
199
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Frequently Asked Questions about Holiday Inn Palm Beach-Airport Conference Center
Which popular attractions are close to Holiday Inn Palm Beach-Airport Conference Center?
Nearby attractions include The Box Gallery (0.8 km), The Armory Art Center (1.1 km), and Drive Shack (0.7 km).
What are some of the property amenities at Holiday Inn Palm Beach-Airport Conference Center?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Holiday Inn Palm Beach-Airport Conference Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Holiday Inn Palm Beach-Airport Conference Center?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Palm Beach-Airport Conference Center?
Conveniently located restaurants include Souvlaki Grill, Dontee's, and Taqueria Guerrero.
Are there opportunities to exercise at Holiday Inn Palm Beach-Airport Conference Center?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Palm Beach-Airport Conference Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Palm Beach-Airport Conference Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Palm Beach-Airport Conference Center?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Palm Beach-Airport Conference Center?
Many travellers enjoy visiting Ann Norton Sculpture Gardens (1.9 km) and Sea Gull Cottage (3.5 km).
Is Holiday Inn Palm Beach-Airport Conference Center accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.