Best Western Palm Beach Lakes

Best Western Palm Beach Lakes

Traveller (75)
Room & Suite (53)
Nice waterfall
Pool & Beach (19)
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About

4.0
#10 of 40 hotels in West Palm Beach
4.4 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in West Palm Beach,FL, the Best Western Palm Beach Lakes is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Highchairs available
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Photo copier / fax In business centre
BBQ facilities
Baggage storage
Newspaper
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Express check-in / check-out
Self-serve laundry
Washing machine
Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Microwave
Cable / satellite TV
Bath / shower
Interconnected rooms available
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Value
Centrally Located
Languages Spoken
English, Spanish, Estonian, German
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!

Location

1800 Palm Beach Lakes Blvd, West Palm Beach, FL 33401
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 74 out of 100
74
West Palm Beach Intl Airport
Fort Lauderdale-Hollywood International Airport
72.4 km
See all flights
4.0
4.0 of 5 bubbles1,385 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Best Western Palm Beach Lakes is celebrated for its welcoming atmosphere, complete with a friendly lobby and a picturesque courtyard. Travelers enjoy the prime location near I-95, shopping outlets, and local conveniences. While the pool and unique amenities such as a BBQ grill and oversized chessboard are hits among guests, some suggest the bathrooms could use an update. Service is generally lauded for its professionalism, though not without occasional hitches. Room opinions are mixed, with some noting a need for modernization and variable cleanliness, yet the overall cleanliness of the hotel often receives positive remarks.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory

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1,385Review27Q+A100Room tips
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Detailed Reviews
Curtis K wrote a review Jul 2023
Holly, United States
Hotel's Favourite
5.0 of 5 bubbles
I was headed south to Miami and looked at the hotel online and the pictures do not do it justice, this is a nice hotel and grounds. Lobby area is inviting, and all employees greet guests in a friendly manner. My room was very clean, all amenities in good working order. I had a nice view of the pool and courtyard area, this is a nice place to sit and relax under an umbrella.
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Review collected in partnership with Best Western
Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Netzel, General Manager at Best Western Palm Beach Lakes
Responded 17 Jul 2023
Thank you Curtis!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sheryl O wrote a review Mar 2022
Beachwood, Ohio
3.0 of 5 bubbles
We chose to stay at this Best Western because it was pet friendly. The hotel requires that you specifically book their "pet friendly" room when making your reservation. I will say that the room was clean and the interior courtyard with the pool looked inviting. The room itself was dumpy and in need of renovation. It was a sufficient place to sleep, but did not make you want to spend any additional time in the room. The inside of the bathroom door had chipped paint and the floor was not carpeted (I am guessing because it was the "dog friendly room".) The dog walk area was conveniently located just outside the first floor room, but was strewn with food debris, chicken bones etc., making it necessary to take great care that our dog did not eat any of the food garbage when we walked him. I can't speak as to the condition of their "regular" rooms, but with the $25 per night pet fee, our total bill including taxes and fees for a two night stay came to $514 and it definitely was not worth it. I would have expected to spend less than half of that amount for a room in this condition.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Netzel, General Manager at Best Western Palm Beach Lakes
Responded 7 Mar 2022
Thank you for your review.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Oesi79 wrote a review Jul 2023
Austria
4.0 of 5 bubbles
We have stayed in this hotel now for the 3rd time. The rooms are basically all the same, with 2 queen beds, a little desk and a bathroom, but spacious enough for 2 adults and two little kids. The beds are pretty comfortable, but the bathroom could get pretty small when you deal with kids. I would rather see tile floors or some other flooring than carpet. Since it is South Florida it is always humide and sometimes the rooms smell since nothing ever drys out in the room. Bathing suits etc, you must dry outside....they never dry inside the room. Unfortunately the vent in the bathroom did not work, so it got even worse after taking showers. Even if the rooms got worked on in 2022 ( we were there when they started), the tub was not the greatest, since the finish came off.
The Hotel is not a 4 * Hotel and therefor the breakfast ist not very big, but just enough to get the day started.
The pool is one of our kids favourit and we always get a room on the ground floor and garden view. So they can run out the door and jump right in.
You do not want to be in the parkinglot rooms, they are very noisy.
Otherwise the location of the hotel works for us, since it is right at I 95 highway, the outlet Mall is across the street and a grocery store is 3 minutes walking distance.
The staff at the hotel was always very nice, especially the breakfast ladies and the grounds keeper. He gave them flowers and the ladies at breakfast helped the girls whenever they needed help. But also the housekeeping staff was always very nice.
The reception staff had a little hick up on the day of our check in, but they all turned out to be very helpful and friendly.
My husband and I both worked in the hospitality business ourself for 25 years, so we know what good customer service is and how guests should be treated.

Here is a quote from Mahatma Ghandi, 1890:

"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportuinty to do so! "

That is what hotel and restaurant staff should live by!

Thank you!
Read more
Date of stay: July 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Netzel, General Manager at Best Western Palm Beach Lakes
Responded 31 Jul 2023
Thank you so much. Glad you enjoyed your stay.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ed_Gorbunov wrote a review Dec 2020
2.0 of 5 bubbles
This year we made a decision to travel by car. It was hard for us to plan ahead of time where we would stay and always had to improvise, book a hotel only 2-3 hours before our arrival. It worked well for the most part of the trip down to Fort Lauderdale, but on the last leg from Chatanooga to Fort Lauderdale we had experienced to lengthy traffic jams, and once made a wrong turn which added almost 30 unnecessary miles to the distance. There was a problem with the internet access once we crossed the state line into Florida, which made it hard to book our stay online, where prices were actually very attractive.
Due to the current COVID-19 situation, most of the hotels are empty and could be booked even on the day of arrival at a very good price. I thought that I might get a similar price even if I walk right in. To my surprise, it was not the case with BW Palm Beach Lakes Inn, as I was taken advantage of when was told that there are no cheap rates available, and was offered a room with a king bed for $120 for one night (~$140 after all the taxes). Technically it was not even one night stay as we arrived at the hotel after 1AM. On my comment that online prices were offered much lower, I was told to go and book a hotel online, being well aware of that there would be nothing available after midnight.
Since it was my wife's birthday already, I did not want to come back to my car empty handed and booked the room. It was an ordinary room with a shabby door, outdated interior and smelly carpet, nothing to brag about.
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Review collected in partnership with Best Western
Date of stay: November 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Netzel, General Manager at Best Western Palm Beach Lakes
Responded 29 Dec 2020
Thank you for your review. I have shared this with the Management team.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
QuellerDrive wrote a review Jan 2020
Orlando, Florida
2.0 of 5 bubbles
Close to 95 and outlet mall. Plenty of nearby food choices. Very noisy. Dogs barking, car alarms, front desk doesn’t answer phone to address concerns. No elevator and the handicapped ramp blocked by a parking spot. I wouldn’t call this the “best” western. If you don’t mind rooms that need to be updated (peeling paint, rusty appliances) and need to save money, this location is for you.
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Review collected in partnership with Best Western
Date of stay: January 2020
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick N, Director of Sales at Best Western Palm Beach Lakes
Responded 22 Jan 2020
Thank you for taking the time to share your experience.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Willdief wrote a review Jan 2020
Mercer Island, Washington
5.0 of 5 bubbles
The property is very conveniently located right off of I-95 and within walking distance of restaurants and the shops at the outlet mall. More importantly, the property is very well maintained, beautifully landscaped and the look and feel of the hotel is far nicer than expected for a BW and the reasonable rates. The staff are very nice and helpful over my 5 night stay. I had a pool facing room which I would recommend to keep the noise level lower.
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Date of stay: January 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Go for a pool view room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick N, Director of Sales at Best Western Palm Beach Lakes
Responded 29 Jan 2020
Thank you so much for the 5 star review! We are glad you enjoyed your stay.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nvnc1 wrote a review Dec 2023
Lake Geneva, Wisconsin
1.0 of 5 bubbles
I had a room in the back of the hotel further away from the front desk and breakfast area traveling with a handicapped person who had difficulty walking. Two doors down from my room they were hosing down a room with water and hoses stretched out down the hallway in front of my room. When we walked out, we had to walk over the hose and puddles. Then the toilet and shower in my room did not work. So we had to drive our car to the front of the hotel to use the facilities. When I brought it to the attention of the front desk, they simply said we are having a plumbing problem and as a diamond select member for Best Western they should’ve offered me another room and they did not. I was told a general manager would call me and he did not. I was told I would be compensated with Reward points and what they offered me was an insult. The hotel is in a great location near outlet malls but is run down and needs updating. The breakfast offered was cold. For them being four miles from the airport They should be offering a free shuttle, not one you have to pay for. I really don’t think management cares one way, or the other about customer satisfaction. I will post a picture of the sewage in the bathtub that I could not use.
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Date of stay: November 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
Room Tip: Don’t choose this hotel. Staff does not care about your quality of stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Netzel, General Manager at Best Western Palm Beach Lakes
Responded 4 Dec 2023
On behalf of the entire staff, we apologize for the issues.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
R6276NRkarenh wrote a review Aug 2021
5.0 of 5 bubbles
My freind and I visit WPB the last week of every July. While some hotels' rates had doubles, this hotel was super affordable. We were blown away by the entire staff, the friendly maids, super nice breakfast crew, and accommodating front desk staff...We will definitely be back. THe pool is huge and clean--we prefer this to the closeby Marriotts and Hiltons with hundreds of people (who aren't guests there) using their pools who aren't guests. This was clean and quiet...Can't brag enough about it!
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Review collected in partnership with Best Western
Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Netzel, General Manager at Best Western Palm Beach Lakes
Responded 4 Aug 2021
Thank you so much! Glad you enjoyed.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Herb G wrote a review May 2022
Shelton
4.0 of 5 bubbles
WPB lakes BW has been there for 52 years, but is very pleasant. clean and well maintained, with beautiful grounds and impressive array of plantings.. Rooms ae in the process of being upgraded but it seems like a long-term project. Breakfasts are slightly above average, but room is very well maintained and what is available is tasty. Fresh fruit was in good supply. Good value..
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Review collected in partnership with Best Western
Date of stay: May 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Netzel, General Manager at Best Western Palm Beach Lakes
Responded 16 May 2022
Thank you Herb!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Todd E wrote a review Aug 2020
Los Angeles, California
5.0 of 5 bubbles
Just exceptional. Our expectations were blown away by how nice the rooms were and the incredible huge heated pool ( bigger than many high end resort or hotel pools). But the staff and accommodations were above and beyond. Thank you to the staff including sales manager Rick, front desk employee Ralph and shuttle drivers Boyd, Stan and Alan. All were incredibly helpful, friendly and went out of their way to make our visit fantastic. Our rental car from enterprise did not work as we got locked out with the fob not working but the drivers all helped get us to our dining and activity places including helping drive us to the airport with the bad car issue. Even if we didn’t get the drivers help with the rides, we were already so satisfied but I have never experienced this type of help and warmth from any other place I have ever stayed. I cannot emphasize the great appreciation I have for everyone who worked there.
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Date of stay: August 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: We had the junior suite which was so spacious , comfortable including 2 bathrooms and showers...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rick Netzel, General Manager at Best Western Palm Beach Lakes
Responded 17 Sept 2020
Thank you Todd!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Howard P asked a question May 2023
Ithaca, New York3 contributions1 helpful vote
Is there an airport shuttle?
Answer from VALERIE T
Jacksonville Beach, Florida25 contributions33 helpful votes
I don't know!
Lindsey D asked a question Apr 2019
Stevenage, United Kingdom48 contributions32 helpful votes
Hi what time does the pool open and close please?
Answer from jfbergeron
Quebec City, Canada4 contributions1 helpful vote
Hi. From sunrise to sunset. But I’v saw some people bathing in the evening without worries.
Answer from Maureen C
Oceanside, New York29 contributions22 helpful votes
I’m trying to answer your question but the site won’t let me submit it because it contains an email address. Pretty ridiculous. Just google the hotel and you should be able to find it. It’s a Gmail address. bestwesternpbl Good luck.
Answer from GigiCee
Victoria, Canada155 contributions76 helpful votes
Hi there. Just click on the photo and you will be directed straight to the website.
Susan M wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"Stay here, it is definitely worth it. Make sure to get a courtside/poolside room on the first floor."
Read full review
Vincent M wrote a tip Feb 2024
1 contribution
5.0 of 5 bubbles
"You won’t beat this hotel for value and location."
Read full review
nvnc1 wrote a tip Dec 2023
Lake Geneva, Wisconsin76 contributions20 helpful votes
1.0 of 5 bubbles
"Don’t choose this hotel. Staff does not care about your quality of stay."
Read full review
JMarie T wrote a tip Jul 2023
South Bend, Indiana5 contributions
5.0 of 5 bubbles
"Everything was nice, the pool does get crowded and guests a little loud, but not bad for a weekend stay."
Read full review
Noah Willis wrote a tip Jun 2023
Waterloo9 contributions3 helpful votes
5.0 of 5 bubbles
"Close to Palm Beach international airport "
Read full review
Not the right property for you?
There are more places to choose from in the West Palm Beach area.
PRICE RANGE
₹9,771 - ₹13,446 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western palm beach lakes hotel west palm beach, best western west palm beach, west palm beach best western
LOCATION
United StatesFloridaWest Palm Beach
NUMBER OF ROOMS
135
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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BEST WESTERN PALM BEACH LAKES (West Palm Beach) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Best Western Palm Beach Lakes
Which popular attractions are close to Best Western Palm Beach Lakes?
Nearby attractions include Tanger Outlets Palm Beach (0.4 km), Target Store West-Palm-Beach (0.2 km), and Nordstrom Rack (0.4 km).
What are some of the property amenities at Best Western Palm Beach Lakes?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Palm Beach Lakes?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Palm Beach Lakes?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at Best Western Palm Beach Lakes?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Palm Beach Lakes?
Conveniently located restaurants include BJ's Restaurant & Brewhouse, Cucina Pizza by Design, and First Watch.
Are there opportunities to exercise at Best Western Palm Beach Lakes?
Yes, guests have access to a pool during their stay.
Does Best Western Palm Beach Lakes have airport transportation?
Yes, Best Western Palm Beach Lakes offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Palm Beach Lakes?
Yes, self serve laundry and a washing machine are offered to guests.
Are pets allowed at Best Western Palm Beach Lakes?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Palm Beach Lakes offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
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