Worst hotel experience ever. Filthy, drug ridden mess. Upon arrival,Christmas Eve 2020, after exiting the 2nd floor elevator, we were overwhelmed by the smell of marijuana. Upon entering room 212 the wafting smell of marijuana was combined with musty wet rug.The kitchen was disgusting. The oven and fridge had not been cleaned. I used a wet wipe to show the built up grease and filth on the top of the fridge, see photo, sad face traced with the wet wipe next to it.There were stains on the lamp shade that looked like urine... When we spoke to the staff they said they were not able to identify where the marijuana was coming from and asked if we wanted a different room, for what, more of the same??? If they would have tracked the drug deals outside to the hotel guests, that would have solved the issue. We drove 4 hours to spend Christmas with our son, we were stuck in this horrible hotel, there was no availability at another hotel on Christmas Eve or Christmas day... They boast about being compliant during COVID, that's a joke! If you value a clean and safe environment, find somewhere else to stay.…
all hotel associates were friendly and accomodating always asking if i needed anything and was every thing ok i always enjoy staying at this location it has a full kitchen and is very clean beds are comfy
Love this place! Mr. Farrington at the front desk was so courteous and charismatic, helpful and knowledgeable, about the ins and out about west palm. Definitely visit clematis street and city place There's so much to do here! I highly recommend extended stay! Mr. Farrington thanks again for you customer service!
Excellent very friendly and professional staff, rooms were very clean and neat everything I needed was tended too very kindly and professional. I would highly recommend this hotel??? Overall stay was very very good
The staff Alex was very helpful, not only did he help me with the hotel room he helped me find things to do around the neighborhood. Thank you Alex, for all your help and I hope you keep up the good work.
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