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Embassy Suites by Hilton West Palm Beach Central

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Embassy Suites by Hilton West Palm Beach Central
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1,089 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton West Palm Beach Central
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Showing 1,039: English reviews
Dumont, New Jersey
Reviewed 28 September 2016 via mobile

Clean , quick shuttle to airport, room service was quick and friendly. Shuttle to airport every 30 minute. Nice pool. Bed vet confortable. Good shower preasure. I love the lotion and soap provided at the hotel so much I found it online and purchased it for future use

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Helpful?
Thank Johanne A
Management response:

Dear Johanne, Thank you for your recent business and feedback. We are thrilled to hear you enjoyed every aspect of your stay, and hope you will return soon! Best Regards, Derek Shelly General Manager

Reviewed 23 September 2016 via mobile

This is my 2nd stay at this hotel. Was here a month ago, and that stay was perfect. This time I checked in had TV issues After several phone calls, an engineer came up. Couldn't fix it so said he would be back. 20 mins later he called said it was fixed but it wasn't. 45 mins later it's fixed....

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Helpful?
Thank surferfan1985
Management response:

Dear surferfan, Thank you for reviewing your recent stay with us. We are sorry to hear that your room was not perfect upon arrival as it should have been. However, I am happy to hear Ryan and Fady resolved everything for you. I will be sure to recognize them for their efforts. We appreciate your loyalty and look forward to...

Arrochar, United Kingdom
Reviewed 22 September 2016

We were greeted very warmly by Stanley at reception who was very helpful. Bar staff were very friendly - especially enjoyed the "happy time" - good nibbles and free drinks!! Room was very clean and well furnished. Breakfast was very good - great choice and plenty of tables. Free wifi not good in all areas of the hotel

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Helpful?
Thank ELLEN G
Management response:

Dear Ellen, We are so glad to hear abut your positive experience! We are very proud of our team and their readiness to serve our guests, and I will share your positive comments with them. We are upgrading our wifi in early 2017, and hope you will return soon. Best Regards, Derek Shelly General Manager

West Palm Beach, Florida
Reviewed 21 September 2016

Ants in the room. Other than that the stay was excellent. The staff was very courteous. They greated us everytime we waled by. My kids was treated excellent. They were great. The food was wonderful. Chef Roscoe was great for breakfast. The bar tenders was wonderful. Thank you it was a stressful week but they made my stay wonderful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jaypedee
Management response:

Dear Jaypedee, Thank you for staying with us recently. I am sorry to learn you had an issue with your room, but am glad everything else was excellent. I will personally recognize Chef Roscoe, and we hope you will come back soon! Kind Regards, Derek Shelly General Manager

London, UK
Reviewed 21 September 2016

Hotel is OK mostly however its pool area, previously a great asset, let it down this time. It seems since our last stays back in 2014 some of the attention to detail has gone and it felt noticeably rougher around the edges. The pool deck was filthy for the duration of our 4 day stay and in desperate need of...

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Helpful?
Thank Sarahbeac1
Management response:

Dear Sarah, We regret to hear that your stay did not exceed your expectations. It is not acceptable to learn that the pool deck was not properly attended to, and I will be personally addressing this with my team. We hope you will reconsider your decision and give us another chance to exceed your expectations. Kind Regards, Derek Shelly General...

wellington, United States
Reviewed 20 September 2016

This location was very disappointing. As a Hilton Honors member, I've stayed at many Embassy Suites and can speak about the brand. The hotel rooms were outdated with poor a/c vents and running toilets. The service wasn't any better. We requested towels in the pool/spa area and had to end up walking through the freezing lobby and elevators soaking wet...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Oscar B
Management response:

Dear Oscar, Thank you for your feedback. I am disappointed to learn that your experience did not meet your expectations. I find your observations unacceptable as well, and will be addressing them with my team. I can assure you this is not how we typically operate, as we are ranked in the top third of the brand according to our...

Gardendale, Alabama, United States
Reviewed 20 September 2016 via mobile

The Embassy Suites is one of our favorite hotel brands and this one did not disappoint. We booked a regular, non-suite King room. The room was spacious and had a city view on the 11th floor. Standard Embassy Suite amenities were present including a microwave, mini fridge, sitting area, etc. The evening managers reception, which includes free drinks, is always...

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Helpful?
Thank Christie S
Management response:

Dear Christie, Thank you for choosing Embassy Suites West Palm Beach for part of your Anniversary vacation! We are delighted to hear you enjoyed your stay with us and look forward to welcoming you back in the near future. Best Regards, Derek Shelly General Manager

St. Petersburg, Florida
Reviewed 20 September 2016

I have stayed at this Embassy Suite hotel about 400 nights since they took over from Crowne Plaze. The staff here has always been the most friendly of any hotel I have stayed in. From the front desk to the bar, restaurant, cleaners and maintenance - could not ask for a better atmosphere.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bill33715
Management response:

Dear Bill, We are so thrilled to hear that you spend so much time with us, thank you for your loyalty! We do not take your business for granted, and will continue to strive to exceed your expectations. See you soon! Best Regards, Derek Shelly General Manager

Roxbury, New Jersey
Reviewed 14 September 2016

We always stay in Embassy, Boca Raton, FL. This time because of logistics, we decideed to try West Pam Beach Location. Hotel OK (not as nice as Boca). We came at 12:00 (GOLD Hilton members) and were told that the room is not ready and will not be ready till 3. Comparing to Boca: I came at 12:00 AM the...

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Helpful?
Thank Rox202014
Dustin K, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review

Good evening, First and foremost, thank you for staying with us recently. We are sorry to hear that you did not have an exceptional stay with us and will work hard to ensure that we are able to improve for all future guests. We do hope that we are able to earn a second chance in the future in an...

Lockwood, New York, United States
Reviewed 14 September 2016

this is less than a mile from PBI , very convenient when you land late in evening, hotel had wonderful pleasant front desk employees, and every employee had smiles on their faces even though the place was full to overflowing! our room was extremely comfortable i almost wish we could have spent another night. breakfast was a bit hectic we...

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Helpful?
1Thank Doreen B
Dustin K, General Manager at Embassy Suites by Hilton West Palm Beach Central, responded to this review

Thank you for staying with us! Can't wait to serve you again soon!

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites West Palm Beach - Central features an ideal location, award-winning service, and first-class amenities to stand out as one of the top West Palm Beach hotels. Situated just off I-95, less than five-minutes from West Palm Beach Airport, this prime location offers easy access to the Kravis Center, many of south Florida's finest beaches, and CityPlace where you can enjoy the area's best shopping and dining experiences. Guests will be greeted with a warm welcome and friendly smile as they check into spacious guest rooms highlighted by stylish decor, 37" flat-screen TVs, free WiFi, and select suites with walkout balconies. The onsite Atrium Restaurant provides a delicious menu of American favorites prepared with the freshest local ingredients for breakfast, lunch, and dinner, and guests can unwind with a signature cocktail or a craft beer from the Atrium Lounge. Maintain your active lifestyle in the 24-hour fitness center or on the outdoor tennis courts, spend the afternoons soaking in the Florida sun by the outdoor pool, and relax in evening in the dry sauna or whirlpool tubs. With over 18,000 sq. Ft. Of flexible event space, this is also an excellent venue for hosting business meetings, corporate conferences, and weddings. The Embassy Suites West Palm Beach hotel has a premier location and the perfect combination of amenities to make it the best choice for your next business trip, family vacation, or weekend escape to West Palm Beach, Florida. ... more   less 

Additional Information about Embassy Suites by Hilton West Palm Beach Central

Address: 1601 Belvedere Road, West Palm Beach, FL 33406 (Formerly Crowne Plaza West Palm Beach)
Region: United States > Florida > West Palm Beach
Price Range: ₹ 8,533 - ₹ 19,263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton West Palm Beach Central 3.5*
Number of rooms: 219
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hilton Hotels Direct, Hotwire, Hotels.com, Priceline, Travelocity, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton West Palm Beach Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites West Palm Beach - Central Hotel West Palm Beach
West Palm Beach Crowne Plaza
Hotel Style:
#3 Business Hotel in West Palm Beach
#4 Romantic Hotel in West Palm Beach
#4 Family Hotel in West Palm Beach
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton West Palm Beach Central staff and other travellers.
17 questions
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Fort Myers, Florida
3 months ago
over a year ago
Nottingham, United Kingdom
Mandeville, Louisiana
1 month ago

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Questions? Get answers from Embassy Suites by Hilton West Palm Beach Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our suite had no views.”
96scottg, 5 Apr 2017 | Read review
“No real views, maybe pick a room facing east for a nice sunrise.”
tnjallen, 17 Mar 2017 | Read review
“Just be sure you are booking a suite if that is what you want.”
W8049IPannam, 7 Mar 2017 | Read review
“Lock the bathroom door when you are in the shower!”
140TAMMYD, 11 Jan 2017 | Read review
“All rooms are equal”
2evelynr, 21 Dec 2016 | Read review
5 of 5