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The Ben, Autograph Collection

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251 N Narcissus Avenue, West Palm Beach, FL 33401
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (90)
Room & Suite (74)
Dining (22)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 11/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ben, Autograph Collection
Updated 11/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 39 hotels in West Palm Beach
Location
Cleanliness
Service
Value
Offering prime views of the Palm Harbor Marina and Palm Beach, The Ben West Palm, Autograph Collection hotel channels the spirit of one of West Palm Beach’s great homes and interprets it for a modern traveler. Amenities include a stunning rooftop lounge with an expansive swimming pool and bar. Walk to all of the vibrant entertainment just one block from famous Clematis Street, West Palm’s “Main Street,” and within walking distance of lifestyle hub Rosemary Square. Guest Rooms at The Ben are true to the intended design of this Autograph Collection Hotel blending the feel of Palm Beach including rich textures, quality linens and designer bath amenities with modern nuances reflective of today’s traveler.Choose one of our water view rooms or Junior suite. Maintain your lifestyle in our extensive Fitness Center.
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Room & Suite (74)74
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Rooftop bar
Bicycles available
Kids stay free
Children Activities (Kid / Family Friendly)
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Yoga classes
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, Portuguese
Hotel links
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92Reviews3Q+A18Room tips
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Popular mentions
Alison S wrote a review Mar 2021
1 contribution
We were not hotel guests, but a group of 5 women looking to enjoy a day by the pool. Our waiter was Mario and he was the best waiter ever! He anticipated every order we had, was there whenever we needed something, checking up at the right times all day. We returned a few days later for lunch, and although he wasn't serving us, Mario went out of his way to greet us and welcome us back. 5+ stars for him!
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Date of stay: March 2021
Value
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Response from Dan Fernandez, Owner at The Ben, Autograph Collection
Responded 2 weeks ago
Dear W7670XXalisons, We are happy to hear from you and glad to know your visit was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable time. I look forward to sharing your kind remarks with Mario. Best, The Ben Hotel Management
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rochelle m wrote a review Mar 2021
West Palm Beach, Florida71 contributions36 helpful votes
We went to the rooftop bar with friends. The location is outstanding for water views. The decor and ambience scream money. It is relatively new and the crowd has not completely sorted itself out except for one thing; you do not goto the Ben worried about how much you are going to spend. And it is always packed; we went on a Tuesday and got the last table big enough for 6. most of the tables are for 4. It is right next to the pool and you can also rent a cabana for about $500. If you are looking for a cool, bourgeois experience, and don't mind paying, this place is for you. the service is excellent if a little snobby; the staff is clearly well trained. The food is outstanding; we have had the small plates at the rooftop bar and we ate in the restaurant downstairs (be prepared to take out a loan to pay for that). This is not the place to bring kids; the young people are clearly "monied" but it is a wide age range so far.
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Date of stay: March 2021
Value
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Response from Dan Fernandez, Owner at The Ben, Autograph Collection
Responded 2 weeks ago
Dear rochelle m, I’m delighted to hear that you enjoyed your time at The Ben! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, The Ben Hotel Management
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Joe H wrote a review Mar 2021
1 contribution
I’m finishing up my last morning at the Ben. I am a Bonvoy Ambassador Level and quite honestly ran into some fairly disappointing issues the first couple days. I reached out to the GM Bernardo and quite honestly his handling my issues was second to none. Above and Beyond, I am in the airline industry and have many customer facing employees. So I understand the challenges. It was so awesome to see him out in person every hour greeting guests and directing staff. The ownership is very fortunate to have him. Also the Director of Operations, Jim K could not have been more accommodating of me. Charles of the Bell Staff is one of the best I have ever seen. A true professional. Ahmed the server deserves a medal fo his kind smile and making people feel so special. The very nice young bartender upstairs. He is Ecuadorian and has a pony tail, his name escapes me, but his life memory of my wife and I and taking such great care of us. He needs to be commended. Finally Joey at the bell stand. Going way out of his way to secure bikes for my wife and I. Can’t wait to return. Joe H.
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Date of stay: March 2021Trip type: Travelled with family
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Response from Dan Fernandez, Owner at The Ben, Autograph Collection
Responded 2 weeks ago
Dear Q8514KDjoeh, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable overall. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable and taken care of. We thank you for your patronage and look forward to your return. Best Wishes, The Ben Hotel Management
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daninnyc wrote a review Mar 2021
New York City, New York58 contributions88 helpful votes
Five Things to Know About The Ben 1. Rooms are what I would call “Dated Swanky” and have serious sound issues. 2. Service is mostly hit and miss – and miss can be dangerous 3. You may not be able to use the facilities even though you pay for them like the pool since its small and cannot seat most hotel guests. 4. The food and drink are good but the restaurant is boring and the bar is way too serious. 5. The Hotel does not live up to its press release image and is – well – a dorm room with kindergarteners. The Ben – West Palm Beach We had a horrible experience at The Ben about a month ago regarding loud party music next door to our rom about a month ago. We decided to revisit the property. Unfortunately, for us business travelers we found the hotel simply does not work and the old party ghosts resurfaced. Pro’s – 1. Clean newly build Hotel with a comfortable bed and pillows. 2. A very nice rooftop pool with a snazzy bar. 3. Good food served at the hotel’s signature restaurant Proper Grit. Con’s – 1. The hotel has sound issues, and you are bound to hear your neighbors speak as well as every other bodily function that they do and do not intend to share. 2. While we found the food quality good, we found the menu to be repetitive throughout the two eating venues. The restaurant is deserted, and the menu could not be more boring. 3. Customer service is hit and miss, with misses being Au Courant. 4. Reports of the front desk phone being left unanswered is not an exaggeration and texting the front desk through the Bonvoy App is equally disappointing. BEST FOR: The under thirty crowd coming up from Miami and Ft. Lauderdale to party on nearby Clematis street while squeezing four to a room to lower the already distressed prices. Not For: Travelers, businesspeople, the over Forty crowd or anyone looking for a functional hotel. We wanted to truly like The Ben – so much so that after a stay with noisy party neighbors at 2:30 am a few weeks back we decided to have a go of it a few weeks later. To be fair noisy inconsiderate neighbors can happen at any hotel. Business brought us back to West Palm Beach and since we had the points/certificates for a two night stay we went ahead and booked the property. We thought to return to The Ben it give it another go. Arrival As previously noted, several times by other reviewers, for our arrival we needed to struggle opening the heavy front door with our luggage as there was no doorman in sight. It would help if the doors were automatic. We did see doorman at various times of the day but that was sporadic - like everything else about the hotel their presence was hit and miss. The bubbly young check in assistants were friendly. They thanked me for my Marriott status and welcomed us back. We were “upgraded” to a larger room (we did use Marriott points to book), and the larger room did make a Hugh difference in comfort level. Our cheerful check in manager said she would upgrade us and proactively put us NEXT to a suite so there would not be any noise – so she claimed. We certainly appreciated her attempt although it was like the Captain of the Titanic upgrading all the third-class passengers to first class cabins as the first-class passengers left the ship on lifeboats. The room was slightly larger than the standard rooms but that extra space did make a difference. There simply was a bit more space to move around. Glaring was the lack of storage as there are only two drawers for clothes and a small but functional closet. While the lack of storage and the ridiculous wall of glass that allows you to play “peek a boo - I see you on the toilet “ with your partner, (stupid) the room was more manageable. We found both the bed and the pillows to be comfortable although we requested a few extra pillows for added comfort. BUT…. Dirty Room? We thought the room was visibly clean and indeed the hotel emphasizes the extra covid-19 steps the housekeeping staff takes to keep guests safe. Still, housekeepers in the hallway were still seen sans mask at times (not always) and we found a dirty sock on the top shelf in the closet and both the ironing board and iron were not in their own brackets and looked like they were used and simply placed in the closet. The coffee setup with the Nespresso maker was a mess with used wrappers and two coffee capsules missing. There were no laundry bags (we send out laundry). It makes one wonder if the cleaning staff can miss a dirty sock and misplaced objects as well as a messy coffee set up in a room, can they effectively clean for Covid-19 or are they taking shortcuts? Are they actually sanitizing and who supervises that? Perhaps housekeeping is slopy most probably because they are under pressure to clean rooms speedily and have a very poor command of the English language. Sheets and pillows smelt fresh and had no odors. We were surprised that the hotel did not have a blanket – not sure if cool people simply don’t get cold. The climate control (AC) worked well. Vibe The hotel wants you to think they are cool and hip but in truth, we found the entire hotel dull and boring. There is no gift shop, so if you need water or soda or a candy bar you do need to walk about three blocks to a stationary store on Clematis street and is not opened at night. In any event, the area can be sketchy to walk around late at night especially for a young girl under the influence. The hotel was sparsely occupied due to the Covid-19 pandemic. The hotel seemed to attract many guests from Miami and Ft. Lauderdale ready to party hard for the weekend. We especially noted many using speaker phones ( Like Kim Kardashian) at the pool, in elevators and sitting in the lobby. Cool. To welcome those guests, most staff members speak Spanish and some English although it was difficult at times to communicate with some staff. For example, when we asked a member of the cleaning crew for extra toilet paper her facial expression was a deer in the headlights – she had no idea what we were asking. The hotel has a slightly dark feel to its décor but is pleasant. The lobby portion on the hotel is part of the restaurant /bar. You can sit in an empty lobby portion of the bar or sit at the bar alone. You can order dinner in the restaurant, but you might be the only one there. The pool is truly beautiful and has a fantastic view of Palm Beach. Of course, it is small, and there is significantly limited space to lounge. Again, it is possible that if the hotel is near occupancy you may not be able to use the pool due to overcrowding and no lounges– another design debacle. If I were celebrating my 28th Birthday in a suite at The Ben and could not access the pool I would be disappointed – to say the least. If the hotel ever gets the occupancy numbers it needs, there is a very good chance that MOST guests will not be able to use the pool. Restaurants The hotel boasts two restaurants – Spruzzo , located by the pool and Proper Grits off the lobby. We found Spruzzo to be lively with an amazing bartender from The Four Seasons Palm Beach who is informative and talented and the food to be perfectly fine if unmemorable. Proper Grits is truly a beautifully designed restaurants that exudes informality. Again, we found breakfast here to be delicious (if not over- priced) and service to be well executed. The restaurant touts a bar that extends to outdoor seating. We found the menu to be limited and question if its choices are what younger guests want to eat. It’s not a horrible menu, but Steak Tartar, Wild Boar, Spaghetti Squash, is not something I see most of the guests that come to The Ben to Party wanting to eat. The Proof is in the light attendance at this place while the restaurants on Clematis street are packed with diners eating Thai, Mexican, Italian and other ethnically inspired foods. The highly stylized bar that adjoins Proper Grit is a jewel box to look at but way too formal and small for a young hip party crowd. The two bartenders on our visit were competent and professional if not a bit surly – for the crowd. The atmosphere seemed dull as most of the few guests were on nearby Clematis Street. Facilities – and the lack thereof While I know this is the current trend in Hotels, there is an absence of an on -site shop. While Clematis street is two blocks away, the only shop on that street where you can purchase a bottle of water, an aspirin, the tube of toothpaste you forgot is in a souvenir/general store shop. The absence of any kind of a store on the property where you can make a simple purchase shows the lack of customer care. I am at a loss with the smell of pot that permeated the hallways why the hotel is not selling chocolate bars or other candies for the so inclined guest. Our Midnight experience – AGAIN At about 1 am we were woken by our neighbors (the ones with the suite) playing loud music. It was the darlings 28th Birthday and everyone in her party felt it was time to be loud and obnoxious. It does not help that that the genius designer decided to wall mount in frames all the TV’s so that while they play music or Music Videos it vibrates to the adjoining room. We attempted to contact the front desk via the app, but no one ever responded. Next, we attempted to call the front desk, but no one responded. Eventually, I got dressed and went downstairs. The gentleman on duty seemed put off to say the least and downright annoyed that I should complain. He might simply have been flustered. “This is what you complained about last time” was his helpful and deeply compassionate remark regarding my complaint. He did send up security and again at my insistence changed my room. We decided at that juncture to leave the hotel and move to The Hilton in West Palm Beach – a more established business hotel. If I were a young woman partying in the hotel or on Clematis street, upon to my room I would want to know if I needed to phone the front desk during the early morning hours that someone would answer the phone. If there was a medical emergency one needs to now that the front desk would answer the phone. We always felt safe in the hotel . Indeed, while you do need your room key card to use the elevator, it is very easy for an outsider to follow people into an elevator. We felt completely safe, but a young girl(s) or someone needing medical assistance may not be so inclined, and stuff happens. The hotel does have competent security, but you have to call them and if the front desk won’t pick up – it becomes a problem. As for the middle of the night noise, I demanded that I should be comped for the room and for breakfast due to the inconvenience and the hotel did do that for us. We left after breakfast but not until the front desk associate apologized profusely for the inconvenience and assured us the general manager would be in touch. As of this publishing the General Manager never contacted me (and in truth what could he possibly say?) They did comp my breakfast, remove the charges (no use of points) and apologize. It is what it is. Conclusion This is a fun hotel for some younger people that are coming up from Ft. Lauderdale or Miami to Party hard. There is nothing wrong with that. If the noise doesn’t bother you, possibility of not being able to use the pool, monotonous food choices, questionable Covid-19 cleaning standards, sleepy bar scene then the place rocks! I just don’t see it as full-service hotel, and unless you’re under 30, it’s not quite useful for either the business or general traveler. The lack of food options, spotty service, limited facilities can inhibit your stay. I think at the moment it simply is in a flux. I have a strange feeling it will go the way of The Tideline in Palm Beach and other hotels that try too hard to be Miami.
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Date of stay: November 2020
Value
Rooms
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Concord Hospitality, Owner at The Ben, Autograph Collection
Responded 5 weeks ago
Dear daninnyc, I'm very sorry that our service and accommodations left you underwhelmed. Additionally, I regret that noise pollution interrupted your comfort. We appreciate your detailed review and do take your comments into consideration as we strive to best serve our guests. We appreciate your patronage. Sincerely, The Ben Hotel Management
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TrailBlazer569477 wrote a review Mar 2021
9 contributions13 helpful votes
After a 2 week stay on business across the bridge in Palm Beach, we've gotten to know the hotel quite well. There were a few initial hiccups with a wedding being hosted on property and some service issues, but the front desk supervisor Kara was incredibly kind and apologized for the troubles and helped ensure the rest of our stay was a joy. The restaurant in the lobby has room for improvement on the execution of its menu which was a bit disappointing especially given the prices they're charging, but the bartenders are great and provide good service. The rooftop pool area is also difficult to find a seat in mostly due to what appear to be non-hotel guests sneaking their way in. We were initially only planning 1 week but extended a 2nd week thanks to Kara's wonderful hospitality. The property itself is very well done and the aesthetics throughout the lobby and rooms are wonderful. The hotel is very clean and well located. The rooms are very spacious with comfortable beds and great setups. Will definitely be back for many more weeks in the future and I'm sure the staff here will continue to improve in the areas with room for growth!
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Date of stay: March 2021Trip type: Travelled on business
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Response from Concord Hospitality, Owner at The Ben, Autograph Collection
Responded 4 Mar 2021
Dear TrailBlazer569477, Thanks so much for your review and recommendation! While we are sorry for the initial frustrations, we appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, The Ben Hotel Management
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PRICE RANGE
US$184 - US$494 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaWest Palm Beach
NUMBER OF ROOMS
208
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Frequently Asked Questions about The Ben, Autograph Collection
Which popular attractions are close to The Ben, Autograph Collection?
Nearby attractions include Legends of Xscape (0.3 km), West Palm Beach Green Market (0.2 km), and West Palm Beach Escape Rooms (0.3 km).
What are some of the property amenities at The Ben, Autograph Collection?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Ben, Autograph Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ben, Autograph Collection?
Guests can enjoy a rooftop bar during their stay.
Is parking available at The Ben, Autograph Collection?
Yes, valet parking is available to guests.
What are some restaurants close to The Ben, Autograph Collection?
Conveniently located restaurants include Paris Bakery & Cafe, Avocado Grill, and Pistache French Bistro.
Are there opportunities to exercise at The Ben, Autograph Collection?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Is The Ben, Autograph Collection located near the city centre?
Yes, it is 0.2 km away from the centre of West Palm Beach.
Are any cleaning services offered at The Ben, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ben, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ben, Autograph Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.