Very pleasant staff... but, not clean at all. Floors had hair all over from previous guest and simply filthy. Roaches in room and saw a rat outside on property grounds as I walked by. Yuck! Bathroom has mold around the seams and handles. I asked for a towel with pure bleach just so I could clean the floors so my dog wouldn't get sick walking around. Apparently there are people living in the lower units so be careful entering and exiting. Disappoint that we actually paid to stay in a nasty unsafe environment.
I arrived just before midnight, exhausted and wanting nothing more than to fall into a comfortable bed. I was immediately greeted with a smile by Ms. Faith (nighttime front desk rep). Faith was that most awesome blend of professionalism and positive personality. Needless to say, my check-in was handled with ease and efficiency. I retired to my quarters and was pleasantly surprised. Not only was the bed 5 stars... But the amenities were top notch. The room was spacious, the shower was inviting with nary an issue re: hot water supply, and the linens were fresh, crisp and clean. There is an extensive channel availability on the TV, and access to pay per view movies also. Overall, in my humble opinion as a well-versed traveler, this is THE lodging choice within the local area.
Don’t stay so dirty I didn’t know a place could be this dirty !! Stain on bed, hair in bed, sheets are not changed. Bathroom is filthy, tub is worse. I am so disappointed in this stay. People need too get it together here.
Place looks more like a Motel. Staff at counter was very nice. Room was fine, bed cover stained in several places, phone didn't work (I informed the front desk but I was told they were changing the phone jack or something in their rooms). You are charged $2 for having a safe in your room. Towels need to be replaced (bring your own). Toilet is a trip, feels like is going to swallow you when you flush). Be ready to get scared. Very powerful pump lol. Room was very cold. Rate was low, so don't expect top notch. I've stayed at other Red Roof before and they have been way nicer, so was disappointed. Cracker Barrel is right in front of the Red Roof so is great for breakfast or any time meals. The area around it doesn't seem to be the greatest be careful while you travel around the area. I wanted to try the Pizza spot close by, but didn't look safe or like a place where I would eat so we had both our meals at Cracker Barrel.…
This is my favorite place to stay when I'm in West Palm Beach. Thanks to the great manager Kevin. I know every time I stay here it's 5 star experience. Rates are always reasonable. Rooms are always clean thanks to Jackie's hard work. Lou-Lou at front desk is very professional & knowledgeable. This is my home away from home. Edgar the other manager makes me feel like family. Also, I love the heated pool!