Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts

Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts

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Panorama at the Ocean Pointe Suites at Key Largo
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Room & Suite (939)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

3.5
#3 of 3 hotels in Tavernier
4.1 of 5 bubbles
Location
3.7 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Ocean Pointe Suites at Key Largo is the perfect place to get away from it all and enjoy some rest and relaxation. Our condo rentals overlook the beautiful Atlantic Ocean, and our private 60-acre oceanfront sanctuary is the perfect place to unwind.
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Property amenities
Free parking
Wifi
Pool
Bar / lounge
Snorkelling
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Parking
Paid wifi
Pool / beach towels
Outdoor pool
Fence around pool
Restaurant
Poolside bar
Fishing
BBQ facilities
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
Room features
Air conditioning
Private beach
Additional bathroom
Private balcony
Seating area
Kitchenette
Dishwasher
Flatscreen TV
Sofa
Iron
Microwave
Refrigerator
Kitchenware
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English
2,873Reviews91Q+A100Room tips
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Detailed Reviews
8SuzySue14 wrote a review Mar 2020
Bedford, United Kingdom112 contributions72 helpful votes
3.0 of 5 bubbles
Not aware when we booked this accommodation that where we were staying was actually owned by an individual. We were lucky that the suite we were given 4402 was very comfortable with a very small balcony but good cooking facilities. There was a small pool area which we didn’t use as it was full of children but there were also sun beds by a small artificial beach. Interestingly there is no maid service on a daily basis but we can say no more on that as we left a day early because of covid-19.
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Date of stay: March 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reggie D. wrote a review Jan 2020
3 contributions1 helpful vote
3.0 of 5 bubbles
While the grounds were exquisite, our particular unit was not very clean. Dust on the lamps, I climbed up on the bed to get the thick dust off the fan blades and did the same in the living room. The tile floors Looked clean but my feet were black after getting out of the shower. Walls could have used a paint job.The stove was in really rough shape and our microwave died 2 days before we left. Staff was attentive when we called with our problems and when asked for a baking pan- but they couldn’t fix anything. pots and pans were in rough shape too. I am glad I brought the spices for cooking I did. It was an okay price for what is charged in the Keys and I Might stay there again if they can guarantee cleaner facility. People were very polite, the pool was fabulous.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
momoftwogirls711 wrote a review May 2021
Columbia, SC16 contributions8 helpful votes
4.0 of 5 bubbles
Liked-
We enjoyed the large pool/hot tub and the first floor outdoor covered area in the guest services building which had multiple seating areas. This was a perfect place to gather out of the sun/rain. The beach area had plenty of lounge chairs and was thankfully sheltered by trees from the strong wind. The shallow water area had lots of rocks/seaweed; not an ideal place to swim. A long dock ended in a seating area and it was pleasant to sit out over the water. Unit 2409 was building 2, fourth floor, unit 9. Our 2br/2ba unit was older but had very comfortable sofas/beds/pillows and a tiny balcony overlooking the water. Everything was clean except for the floors. All of the staff were pleasant and helpful. We had a fantastic outdoor dinner at Snooks (off property) which featured one of the best sunset views in Key Largo along with delicious food, great service and a wonderful atmosphere.

Disliked -
The resort has one guarded entrance; returning as a current guest meant waiting in line after guests who were checking in. We were in a #9 unit which was across from the elevator. Elevator noises and guests walking by made it very difficult to sleep in the second bedroom which faced the elevator/outside corridor. Having stayed in many vacation condos, the items which were surprisingly missing were: baking sheet/pizza pan, bowls larger than cereal bowls, baking/casserole/serving dishes (other than a 9x13 dish), potholder/oven mitt, laundry detergent pods, more than one dishwasher detergent pod. The water pressure throughout the unit was extremely low; maintenance stopped by and said that was normal for the resort.
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Date of stay: May 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: 4th floor unit=great views and no upstairs neighbors. '9' units= next to the elevator;...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vanessa wrote a review Jul 2020
3 contributions1 helpful vote
5.0 of 5 bubbles
Despite all of the negativity we’ve seen on the review side of things we actually had an amazing stay in the keys all because of Ocean Pointe Resort. From the time of check in with Victoria making us feel so welcome and right at home. She ensured we got exactly what we booked, she followed up with ensuring housekeeping brought things to our room when we asked for them, very attentive. Housekeeping in the units was impecable, corona who? We felt very safe around property with all staff wearing masks, wiping down public areas. Michael at the pool bar was so pleasant and makes an awesome piña colada! The beach is small, but has everything you need! Please take the time to look into this gem!
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fbomb123 wrote a review Jan 2021
Michigan19 contributions8 helpful votes
+1
1.0 of 5 bubbles
Scheduled a last minute vacation to the keys and booked the Ocean Pointe resort. We were told that this was the signature series room (remodeled) perfect for families. Right away we could tell this was not an up to date room. My daughter opened up the sofa bed and cockroaches came crawling out of the linens! Flipped over the mattress and we found either mold or a nest of bed bugs- not sure and I wasn’t going to verify it. Underneath were smaller dead cockroaches and a pill of some sort. The bed in the room was uneven and we found a paint can balancing the bed. In the shower there was wads of hair in the drain. Debris in the cabinets in the kitchen. Utility closet was a mess and dirty floors. Much but too many to list. The room had a sanitized sticker at the door to create a perception that the room had been cleaned. When we presented this to the front desk they said they could not do anything until the manager arrived the next morning. We told them there is no way we are sleeping in this room. Nonetheless nothing was being done. We called booking.com to express our concerns and all they did was send an email. We left to stay at another hotel and to regroup to try to find another resort. We finally found another resort. It took over a week and many calls to Ocean Pointe to finally get our $4k back. Many of these rooms are owner occupied so I am sure there should be some sort of standard they need to meet. I feel bad for some of the owners who have met their obligations but others are not meeting them and giving a bad impression for the rest. Stay away from this place unless you can get exact pictures of the unit you are staying in.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark C wrote a review Jan 2020
Chicago, Illinois1 contribution1 helpful vote
1.0 of 5 bubbles
The check in process is a joke. Now i understand they state in their ad that u cant check in until 4 pm, which is horribly late to begin with. Then at 4 there is 30 people in line and only one poor lonely person to process all of those folks. We finally received keys at 6 pm and when we got to one of our rooms it was already occupied!!!!! I really cant believe they have no reviews at all on trip advisor or anywhere else. They wont even publish name or address on their ads until u have already booked and is non refundable!!!
Would never stay there again. And would warn any friends or family from staying there. I hope my review doesn't vanish????
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
N Babin wrote a review Mar 2020
5 contributions1 helpful vote
5.0 of 5 bubbles
Your experience will vary depending on how you book your room. If you book through Provident Hotels you experience will definitely not be as good as if you book through local keys rental agent like Barefeet Rentals or directly through the owner on sites like VRBO, etc.

The rooms managed by Provident just simply aren't as well maintained and as clean as those managed by the smaller rental agents.

The problem with the bar area is that I hear it is managed by Provident Hotels. Again, there lies the problem. There is often no one manning the bar.
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Date of stay: April 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: If you want a good water view, get a room on 3rd floor or higher.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina wrote a review Jul 2021
Breckenridge, Colorado8 contributions3 helpful votes
2.0 of 5 bubbles
We made the best of it but it was not at all what we expected. Beach is very small and so much seaweed it stunk and nobody every went out to rake the beach. Pool is just a regular pool, no views of anything but the parking lot. Staff was friendly but anytime you asked for something, you had to to to the desk to get it. When you are staying in building 1, that is a long haul. Both toilets leaked, they were prompt at coming to repair but it had to be done a couple times. Finally the guy just replaced all the parts in one toilet and it finally stopped running and leaking onto the floor. Day two, after toilet got fixed, the water to the entire unit stopped, while my husband was in the shower. Called the front desk thinking it but be the whole building but was told it was just our unit and they would check and call back. They called back and sent someone to the room pretty quick. We were told the utility company shut it off when they noticed an increased use of water in the unit. A couple hours later the water was turned back on. Shower in one bath had no cover over the can light in the ceiling so you could see up into the bulb and wiring, a little bothersome. Maintenance guy said maybe he could find a piece of glass to put in it but never did. Rooms were kinda clean, except in the corners and under things. Pull out bed linens were obviously used and dirty but they did come replace them when we asked. Very little in the way of utensils in the kitchen so we were running the dishwasher often. No salt and pepper in the kitchen so be sure to bring your own. One of the two plastic balcony chairs was broken. Extra lock on front door was broken. Battery to safe was dead, maintenance guy replaced while he was here to fix the toilet. 2nd bedroom does not have a TV or mirror. Some of the unit appeared to be updated and some of it was very dated. I should have read more reviews before booking through our timeshare company. For the price we paid it was very disappointing. If you get it for a cheap price it might be worth it but we paid way more than it was worth.
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Date of stay: July 2021
2.0 of 5 bubblesRooms
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: Building 4 is closest to beach, buildings 2 and 3 are closer to the pool and building 1 is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Darlene Romero, Guest Services / Front Office at Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts
Responded 18 Jul 2021
Dear Lilchewis, Thank you for your review. We are sorry to learn about your recent visit with us was to up to the standards we always try to strive for. We appreciate you letting us know, and we assure you that your concerns will be addressed so that incidents like these are not repeated. If time allows we invite you to forward more detail regarding the room number and reservation name at a convenient time. Once more, we thank you and look forward to welcoming you back. Warm Regards, Darlene R.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melissa G wrote a review Jul 2020
Deerfield Beach, Florida16 contributions13 helpful votes
+1
1.0 of 5 bubbles
After 3 attempts to stay here we had 2 families come for 5 days. From the beginning trying to reach anyone at this place was almost impossible. They do not respond to emails, they do not return voice messages and so frustrating trying to confirm our reservation. We had to force them to take the deposit 2 months later so we knew our reservation would be solid. We had to call Provident Resorts and go through several people to find out who to confirm our dock reservation with only to find out they changed the email and no communication was sent. So we proceed to the Keys. The first thing we noticed was the smell but assumed with Keys weather the AC would resolve itself. We had to contact the Front desk in person and over the phone at least 4 times to have a light in the kitchen. We complained about a mold smell and how dirty and dated our unit was. The gentleman I spoke with was attentive and i asked for a discount as there were no other units in the building to move to and we wanted to stay near the rest of our family. He advised he would look into it, no follow up at all and of course was fully charged, oh well. Afternoon of the 2nd day nice maintenance guy came and we showed him the warped, rotted and moldy bottom of the bath room vanity. He took pictures and told us he would show the manager. This unit had 3 different types of tile in one room, all cracked and dirty. Furniture very worn and uncomfortable. Overall the experience was so beyond disappointing, not just in the unit but the complete lack of customer service. This could have easily been corrected but was clearly not a priority.
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Date of stay: July 2020
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: Go somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
beth d wrote a review Sept 2020
Cripple Creek, Virginia2 contributions1 helpful vote
1.0 of 5 bubbles
Do not stay here! For our 2 bedroom, 2 bath "suite" that sleeps 6 we have 4 towels, 2 wash cloths, and a hand towel. Yes, we have a dryer, but of course it doesn't work. We have repeatedly called and asked for wash cloths/towels and were told THEY DIDN'T HAVE ANY. So, we asked if someone could come look at the dryer...no one yet. Stay somewhere else.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from john w
1 contribution1 helpful vote
unfortunately I cannot speak of views from all the units from all the floors, but, the unit i was in was zero view. This is a very unkept facility and before I would even think of an extended stay I would think again. Every other issue I found with this property I stand behind 100%. I am a 40yr plus native of S. Florida, very familiar with the Keys and always looking for a good deal for a one or two day visit, THIS IS NOT!!. Check around and you will find, as I did, if it sounds to be too good of deal it probably is. Look around, pay a little more a have a great vacation instead of a horrible experience. By the way I did contact management with my concerns, they send me an email offering the same deal to stay again, go figure
Answer from Darlene R
Yes, there is a blender in each unit.
LIbobEI asked a question Jul 2021
Long Island, New York58 contributions31 helpful votes
Hi What is you policy on guests having visitors?
Answer from Cathy B
21 contributions1 helpful vote
I would be embarrassed to let anyone know I was staying here. This place is awful!
Ivonne J wrote a tip Apr 2024
7 contributions
2.0 of 5 bubbles
"Check-in is late, check-out is early. Save yourself and stay elsewhere."
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Emgege wrote a tip Apr 2024
Denver, Colorado10 contributions2 helpful votes
2.0 of 5 bubbles
"Ask in advance for the pics for the room you will be staying in "
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ME wrote a tip Jan 2024
Tyrone, Georgia80 contributions42 helpful votes
4.0 of 5 bubbles
"Plenty of parking. The restaurant/bar is not in operation."
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AlliCat1313 wrote a tip Nov 2023
New Jersey28 contributions26 helpful votes
5.0 of 5 bubbles
"Building 1 is furthest walking distance to pool and beach. "
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Victoria D wrote a tip Aug 2023
21 contributions
2.0 of 5 bubbles
"There isn’t really a true “beach” here unless it’s man made with sand."
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Not the right property for you?
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PRICE RANGE
₹15,675 - ₹23,929 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ocean pointe suites at key largo hotel tavernier, ocean pointe hotel, ocean pointe tavernier, ocean pointe suites key largo, ocean pointe key largo
LOCATION
United StatesFloridaFlorida KeysKey LargoTavernier
NUMBER OF ROOMS
150
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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OCEAN POINTE SUITES AT KEY LARGO BY PROVIDENT HOTELS & RESORTS (Tavernier) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts
Which popular attractions are close to Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts?
Nearby attractions include Florida Keys Wild Bird Rehabilitation Center (1.4 km), Old Road Gallery (6.4 km), and Shell World Florida Keys (7.1 km).
What are some of the property amenities at Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts?
Yes, free parking is available to guests.
What are some restaurants close to Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts?
Conveniently located restaurants include Harriette's Restaurant, Blond Giraffe Key Lime Pie Factory, and Italian Food Company.
Are there opportunities to exercise at Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts?
Yes, self serve laundry and a clothes dryer are offered to guests.
Does Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts have any great views?
Yes, guests often enjoy the harbour view available here.
Is Ocean Pointe Suites at Key Largo by Provident Hotels & Resorts accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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