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This hotel gave excellent customer service to my wife and I who had evacuated from Florida's East Coast during Hurricane Mathew. The hotel stay went great but customer service at this location really kicked in when upon return to the East Coast we found that...More
Thank Charles B
Response from Calvin F, Front Office Manager at Fairfield Inn & Suites Tampa Fairgrounds/CasinoResponded 14 November 2016
Thank you so much for your review of our hotel. I am happy we could help you out in your time of need. It's great to see your items were returned to you. I hope all is well with your home and we hope to...More
We stay at this hotel each time we come to Tampa to go to the Hard Rock Casino. The hotel has always been very clean and the beds and pillows are comfortable. During this trip the third floor was under renovation so sleeping in after...More
This little hotel is snuggled right into the armpit of the town surrounding the Hard Rock casino. I'll give this a 3 star rating, due some mixed feelings.
Staff: Absolutely courteous and fun loving. They were great to have as ambassadors of the Marriott family...More
Response from Calvin F, Front Office Manager at Fairfield Inn & Suites Tampa Fairgrounds/CasinoResponded 16 October 2016
Thank you so much for you review of our hotel. I am very happy to see the staff at our hotel made an uncomfortable night a little more comfortable, but am very sorry about the inconvenience during your stay. We will correct these issues and...More
I checked in on October 5 after a long difficult day. Candace and Vicky were there to great me. They were kind, efficient, funny and pleasant. They were like an oasis in the dessert.
I was also impressed with several gluten free options at breakfast.
I booked this hotel online and it included a $25 gift card for a restaurant at Hard Rock Casino. Price $156. I requested early check in, extra towels and low floor. I arrive and was given a key for 3rd floor. So I mentioned the...More
1 Thank pyre3737
Response from Calvin F, Front Office Manager at Fairfield Inn & Suites Tampa Fairgrounds/CasinoResponded 15 October 2016
Thank you for giving me a chance to address your issues from your recent stay as I often get questions about incidentals. At check in we authorize your credit card for room and tax plus $20 per night for incidentals. That authorization can't be changed...More