Check in and check out was very easy. Good location. The beds were very comfortable. Bathroom was a little out dated, and the air-conditioned struggled to keep the room cool enough. Overall it was not a bad stay.
Had the pleasure of spending 3 nights at this property in mid Nov 2020. Have to say that this is a wonderful property with a great, attentive staff and a clear focus on the safety of their guests. Many very noticeable accommodations are in place to ensure that any Covid transmission concerns are met/exceeded. I'd like to specifically point out the GM, Michael Gerrish. He was extremely helpful, accommodating and cordial throughout my stay. Highly recommend the Hampton Inn&Suites to anyone seeking a comfortable, clean stay where you know you're a valued guest.
I have stayed at this hotel many times before and during the pandemic. The hotel room was clean for all stays and the staff is always very friendly. Although mask are required for all hotel guest and staff while in the building, I observed many guests without mask and one of the front desk staff members often had her mask around her neck. There isn’t anyone to enforce the mask especially when guest enter through the side doors.
I will say the shower was nice. Other than that, it was dirty and old. The desk did not inform guests of Covid 19 changes and it would have been nice. There was no housekeeping, I understand it being limited, to clean our rooms or replace towels. We spilled something on the bed and we were told we had to do it ourselves. Each day we had to get our own towels and after 3 days the dirt pile was pretty high. I know there were somethings were being done a new way but at least inform the guest. When we called to ask we were told it was posted, it was not, and it is on the app when you make the reservation, it is not. Old, dirty, and no customer service’
Recently I stayed in two Hampton properties, this and one in Coconut Creek. I preferred the other by a whisker but both are fine Hamptons. Property nicely maintained and desk help cordial. Both had well stocked and carefully tended breakfast areas. No problems observed here and I recommend this property.
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