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Doubletree by Hilton Sunrise - Sawgrass Mills

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1 room 2 adults 0 children
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Doubletree by Hilton Sunrise - Sawgrass Mills
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2,077 Reviews from our TripAdvisor Community

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Showing 1,183: English reviews
Snellville, United States
Reviewed 2 days ago NEW

Shower was not clean (mildew on walls, grout, head and corners), bed was lumpy and uncomfortable. Window not clean. The TV did not work very well, could not turn on closed captions. Did not make it to the pool, but room overlooked it - made for a nice view in the morning.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 237curtisn
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills we would like to apologize for the multiple disappointments you experienced during your visit. We would like to thank you nevertheless for sharing your experience and giving us feedback in order for us to correct the opportunities mentioned. Despite the mishaps we would love to have...

Londonderry, New Hampshire
Reviewed 1 week ago

Staff was very helpful and friendly. Hotel location is very convenient to local spots. Staff went out of their way to make things good even allowing us to order food after they were closed because our flights were delayed and we arrived very late. That is exceptional service. I will stay again when in the area.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank paulpH3074DL
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future. Whitney Rodriguez Assistant General Manager

Reviewed 1 week ago via mobile

Not what I expected for the money they charge to be honest. Yes they give toy warm cookies when you check in, I was given breakfast vouchers I guess due to the work relationship package (I'm guessing this is not the norm) and yes I had a bag with a granola bar, m&ms, doritos and two bottled waters. But, the...

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Helpful?
Thank Betty A
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

First, we would like to thank you for writing your review of our hotel though it does not appear to have been a comfortable stay. Secondly, we would like to apologize on behalf of everyone at the hotel of the multiple inconveniences you experienced during your visit. The concerns mentioned in your review will be discussed with the appropriate departments...

Greenwood Village, Colorado
Reviewed 1 week ago

I travel to this hotel frequently for business. It's business friendly, but also seems to cater to the international crowd, shopping at the nearby Sawgrass Mills Shopping Center. Great room and the staff are notably personable. I don't usually swim in hotel pools, (especially when kids are present), but this pool is exceptional. Sometimes have to stay at other Hilton...

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Helpful?
Thank Andrew D
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future. Whitney Rodriguez Assistant General Manager

Houston, United States
Reviewed 1 week ago

The hotel has a wonderful location right across the roadway from the Sawgrass Mills Mall. They have a nice pool and let us take our beverages from the bar to the pool ... Ask Ron for plastic glasses. Breakfast Buffet is very nice with a good selection of everything one could want including a make your own waffle station.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ken T
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. We hope you will visit again in future. Whitney Rodriguez Assistant General Manager

London, United Kingdom
Reviewed 1 week ago

We decided to stay here after a Christmas and New Year cruise to do some last minute shopping at Sawgrass Mills. What a wonder treat. The hotel has wonderful facilities with exemplary staff. There's a shuttle bus that will take you anywhere within 3 miles of the hotel. However the staff were incredible helpful if you wanted to go further...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank O9589VEjulies
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your experience with our hotel. We also are excited to offer wonderful amenities such as the shuttle service. We are always happy to hear we were able to make your stay great. We hope to see you again soon! Whitney Rodriguez Assistant General Manager

Orlando
Reviewed 2 weeks ago

Rooms promised by 4pm. Extremely long line at 5:15pm to check-in. No Mgr on-site. No compensation offered. Rooms had cleanliness issues. A/c sporadic through the night. 1.5 hours to check-in! Digital Key pointless if you're not a Gold member. Barely an apology

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank H2147NDmikes
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills we would like to apologize for the multiple disappointments you experienced during your visit. We would like to thank you nevertheless for sharing your experience and giving us feedback in order for us to correct the opportunities mentioned. We did have a manager on site, and...

Fort Worth, Texas
Reviewed 2 weeks ago

I thought the hotel was gonna be a dive but was surprised at how clean and nice it was. it's right across the street from the saw grass mall and they have a shuttle that will take you anywhere 3mile radius from the hotel food store is close and the cookies were the bomb. didn't use the pool but it...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Rustynail31
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon! Whitney Rodriguez...

Florida
Reviewed 2 weeks ago

My wife and I stayed at the Doubletree Sunrise, FL 1/31/16 for New Year's Eve and were quite disappointed with the experience. We arrived at 2:30pm with reservations realizing that it was a few minutes early for official check-in, but hopeful we'd get a room. Although the parking lot was practically empty, we were told at 2:30 that there were...

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Helpful?
1Thank robbiesweeps
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills we would like to apologize for the multiple disappointments you experienced during your visit. We would like to thank you nevertheless for sharing your experience and giving us feedback in order for us to correct the opportunities mentioned. Despite the mishaps we would love to have...

Bahamas
Reviewed 2 weeks ago

Hotel security excellent service was excellent , food was good, only concern was hotel room Furniture was less to be desired just of the up- grade that I choose. but over all will stay again because of the above qualities mention

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank glorias855
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future. Whitney Rodriguez Assistant General Manager

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Near Doubletree by Hilton Sunrise - Sawgrass Mills

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge

Additional Information about Doubletree by Hilton Sunrise - Sawgrass Mills

Address: 13400 West Sunrise Boulevard, Sunrise, FL 33323-0909 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)
Region: United States > Florida > Broward County > Sunrise
Price Range: ₹ 9,284 - ₹ 17,885 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Sunrise - Sawgrass Mills 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Travelocity, HotelsforEveryone, Hotels.com and Booking.com so you can book your Doubletree by Hilton Sunrise - Sawgrass Mills reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Sunrise - Sawgrass Mills Hotel Sunrise
Crowne Plaza Sunrise
Sunrise Crowne Plaza
Doubletree By Hilton Sunrise - Sawgrass Mills Florida
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Sunrise - Sawgrass Mills staff and other travellers.
93 questions
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Questions? Get answers from Doubletree by Hilton Sunrise - Sawgrass Mills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking Pool”
 of 5 bubbles AndrewD801, 7 Jan 2017 | Read review
“Always try for a suite.”
 of 5 bubbles ADrianZee2014, 1 Jan 2017 | Read review
“They charge for packages.”
 of 5 bubbles gparrris3, 28 Dec 2016 | Read review
“Our first stay here but I am sure any room is fine.”
 of 5 bubbles labradorheat, 27 Nov 2016 | Read review
“Complementary wi-fi is provided to all guests, irrespective of whether the guest is a Hilton Honors member.”
 of 5 bubbles vtextc, 21 Nov 2016 | Read review
5 of 5
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