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Ascend Collection Castillo Real

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Ascend Collection Castillo Real
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816 Reviews from our TripAdvisor Community

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There are newer reviews for Ascend Collection Castillo Real
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Showing 796: English reviews
Florida
Reviewed 18 September 2014 via mobile

My 5 year old daughter and I stayed here for one night and it was a very pleasant stay. Room was clean and spacious, and the shower and towels were very nice. The beach is very close, and while the pool was nice, the water was too cold for us to go in. (the ocean was actually warmer!) Only complaint...

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Helpful?
Thank hopesicle
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

hopesicle, We are pleased to hear that you and your daughter enjoyed your recent stay with us. I apologize that there were issues with the A/C in your room. We do hope to be able to welcome you again in the future and we appreciate your feedback.

West Palm Beach, Florida
Reviewed 15 September 2014

My wife and I stayed here for 3 nights. I was not sure what to expect, but was very pleasantly surprised when I saw my room and the property. The room was big, comfortable, clean and well maintained. My only issue with the room was that the TV was too small for the room. If you watch TV at night...

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1Thank FamilyGuyPBI
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

FamilyGuyPBI, Thank you for taking the time to review your recent stay with us. We are happy to hear that you enjoyed your time here and we wanted you to know that we are actually in the beginning phases of getting larger T.V's for our rooms. Thank you for the constructive advise and we hope to welcome you back again...

Reviewed 14 September 2014

My wife and I stayed here on our anniversary, and it was an extremely pleasant experience. I travel often for work and stay in nice hotels, but those hotels lack the charm of the Castillo Real in St. Augustine. I challenge anyone to find a more genuinely thoughtful staff. We spent a long weekend at the hotel, and every day...

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1Thank James F
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

James F, There are no words to express how much your review meant to us. THANK YOU. Reading reviews like this, makes everything we do worthwhile and lets us know that all the little things we do, do mean something. Once again Happy Anniversary and we hope to welcome you back again soon. Thank you for your business.

Orlando, Florida
Reviewed 13 September 2014

The staff was friendly and helpful. The lobby and room was beautifully decorated. We had an excellent meal in the hotel restaurant. The room was clean, comfortable and quiet. My husband had easy access to the computer in the lobby. The beach access was a short walk away. Every thing in the room worked well(TV, AC, bathroom). We would stay...

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Thank Susan P
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Susan P, We appreciate your review and are happy to know that you enjoyed your recent stay with us. Thank you for taking the time to write your review and we hope to welcome you back again, if you are in our beautiful city for a future visit.

Kissimmee
Reviewed 12 September 2014

This was our first time visiting St. Augustine, a spur of the moment trip we have been looking forward for days. I was in charge of the accommodations and choosing a hotel we never heard of before was a risk I wanted to take. What a joy it was to have found this gem of a place. (The hotel was...

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1Thank Dalia361
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Dalia361, Thank you so much for taking the time to write such an extensive review. We have all enjoyed reading it and we are please to know that the little things we do, do not go unnoticed. I am so happy to hear you had such a wonderful time during your stay here. Thank you for taking the chance with...

Reviewed 12 September 2014 via mobile

A friend and I decided to come for a few days just to relax and we are both happy we chose this hotel. For a beach hotel the decor is very upscale and our rooms are very, very clean. We each had rooms on the fourth floor so you do have a small beach view which is nice but it...

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Thank Dzignr
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Dzignr, Thank you for your kind and honest review. We definitely don't want any of our guests thinking that we are ocean front, though we'd love to be. We are pleased that you and your friend enjoyed yourselves and that you found the hotel clean and relaxing. We hope you are able to return soon.

Tampa, Florida
Reviewed 7 September 2014

Rooms were beautiful, clean, and comfortable! The bed was so comfortable. I usually have trouble sleeping on vacation... not this time ... I slept like a baby! Showers were clean with loads hot water and pressure. Staff was very friendly and helpful. Minutes from excellent places to eat. Mango Mangoes and Sunset Grille were our favorites. Just a short walk...

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Thank Linda B
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Linda B, Thank you. We always love to hear when Guests love our hotel. It makes what we do feel like it is all worth it. We are pleased that you were able to really relax and enjoy yourselves so much that you stayed an extra night. We eagerly await your next stay.

Reviewed 5 September 2014 via mobile

Thanks so much Maureen for making me and my happy campers. This is one of the very best Ascend hotel's I have ever stayed in. The hotel looks just like the pictures on line. We will see you next year. We loved the room so much that we didn't really want to go sight seeing.

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1Thank Cedric T
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Cedric T, We are so happy that you enjoyed yourselves so much. It always warms our hearts to know that guests enjoy our staff and facilities. Thank you for taking the time to write your review. We look forward to welcoming you back again next year.

Saint Augustine, Florida
Reviewed 4 September 2014

Pools is great. Interior Is beaituful. Restraunt in hotel is good. Rooms are always clean and fresh. Front desk staff is always accomodating. Plenty of shops with in walking distance as well as the beach!

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Thank BeachGirl423
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

BeachGirl423, We are glad to hear that you have enjoyed the times that you have stayed with us. Thank you for taking the time to review your stays and we appreciate your business.

York pa
Reviewed 2 September 2014

This is our second visit to Castillo Real, and it will not be the last. Wonderful location, room couldn't be nicer. The staff is second to none. The pool is inviting during our hot mid July stay. We were traveling with our 10 and 14 year old grandchildren. Would you believe that the ocean is about a half of a...

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Thank Deputy1290
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Deputy1290, We are so glad to hear that you have enjoyed our property a few times and are eager to return. It is nice to know that the kids enjoyed it as well. We hope to welcome you back for a little R & R, maybe without the grandkids, soon. Thank you for your business and for taking the time...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Ascend Collection Castillo Real

Address: 530 A1A Beach Boulevard, Saint Augustine Beach, Saint Augustine, FL 32080
Region: United States > Florida > Saint Augustine > Saint Augustine Beach
Price Range: ₹ 8,562 - ₹ 18,693 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
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Questions & Answers

Here's what travellers have asked, with answers from Ascend Collection Castillo Real staff and other travellers.
19 questions
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Jacksonville, FL
over a year ago
Greenwich, Connecticut
over a year ago
Jupiter, FL
Jacksonville, Florida
1 month ago

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Questions? Get answers from Ascend Collection Castillo Real staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing east to the water with a balcony!”
 of 5 bubbles janejY3359BR, 28 Feb 2017 | Read review
“get a room with a balcony”
 of 5 bubbles , 24 Feb 2017 | Read review
“all the rooms seem to be quiet. rooms closer to lobby have more activity and noise.”
 of 5 bubbles CharmainD_12, 20 Feb 2017 | Read review
“rear of hotel has balconies”
 of 5 bubbles menckenman, 8 Feb 2017 | Read review
“The 4th floor, quiet and nice ocean views and the sunrise, spectacular! Our room had a balcony, which was special, you can hear the ocean.”
 of 5 bubbles 828JoyceL, 9 Dec 2016 | Read review
5 of 5