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Castillo Real An Ascend Hotel Collection Member

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Traveller (280)
Room & Suite (211)
Pool & Beach (58)
Overview
  • Excellent58%
  • Very good30%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
“hotel restaurant”(33 reviews)
“vanity area”(22 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
All hotel details
Additional information
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (910)
Filter reviews
887 results
Traveller rating
506
267
71
28
15
Traveller type
Time of year
LanguageEnglish
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506
267
71
28
15
Show reviews that mention
All reviewshotel restaurantvanity areabreakfast vouchersbeautiful hotelour room was spaciousdvd playerocean viewhot tubshort walk to the beachst augustineaugustine beachgreat restaurantbooked this hoteltwo queen bedsthird floorhistoric areawonderful stay
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1 - 5 of 887 reviews
Reviewed today via mobile

We have stayed at this hotel four times in the last five years and we enjoyed our stay as usually. The hotel is very clean and the staff this year appears to be all new, we didn’t see any of the people who had been...More

Thank Gigibeanz
Hotel's Favourite
Reviewed 28 March 2018

The hotel itself was beautiful. The room was large and comfortable. The shower was amazing!! Nikki at the front desk was always super friendly and helpful with any request we might have. I enjoyed the flavored water and coffee station that was in the lobby...More

2  Thank toddcopper
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded 31 March 2018

Dear Guest, Thank you for taking the time to review our property. I am pleased to see that our service met your expectations. Our spa is currently awaiting a part and will up and running by the time you return to our boutique. We look...More

Reviewed 6 days ago

The hotel itself is nothing special but the location steps from an amazing, beautiful, wide, clean beach is what makes it a deal and a great overall hotel. The room was comfortable, clean, and there were some places to eat in walking distance. The historic...More

Thank Katenyc1983
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded 5 days ago

Dear Katenyc1983, Thank you for choosing our boutique for your recent travel needs. I am pleased to hear that you were able to enjoy our location and proximity to the famous St. Augustine Beaches. We look forward to seeing you again in the future! Kind...More

Reviewed 1 week ago via mobile

This is a tough review to write because the Castillo is probably one of the nicest hotels in St Augustine. That being said, there isn’t much competition. The hotel itself is fine. Rooms are a bit dated, pool is nothing great (small, no outside hut...More

1  Thank stacey p
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded 1 week ago

Dear Stacey P, Thank you so much for taking the time to complete our online survey, our guest reviews are very important for us. I want to apologize that our hotel did not meet your expectations on your return stay. I will pass along your...More

Reviewed 1 week ago

I loved the service and the view I will definably be going back again in the fall and trying a different room with new view Easy parking and a lot of space in the rooms I loved the way I was treated and felt greatMore

Thank Chillakaya M
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded 1 week ago

Dear Chillakaya M, Thank you so much for the 5 Star Review. We are so please that you enjoyed your stay with us here at Castillo Real. I definitely would recommend staying with us again during the fall even possibly the winter as well because...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Room Service
Restaurant
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Room Service
Wheelchair Access
Multilingual Staff
Non-Smoking Hotel
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$ 124 - US$ 221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 124 - US$ 221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (280)
Room & Suite (211)
Pool & Beach (58)
Dining (31)
Amenities (31)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Ellen B
4 March 2018|
AnswerShow all 3 answers
Response from ventureahighway | Reviewed this property |
Unsure. Staff was good. Probably best to call.
0
Votes
summerset6
27 February 2018|
AnswerShow all 4 answers
Response from TomDarlene | Reviewed this property |
They do not.
1
Vote
JKSiano
20 February 2018|
AnswerShow all 2 answers
Response from Richard B | Reviewed this property |
There is a trolley that comes to the hotel. We did not use it, I do not know anything else about it.
0
Votes
Room Tips
"great parking"
Read review
"corner suites are family friendly with more room ."
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"Suites are great options - love the in room whirlpool."
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"Ask for a beach side or pool room view"
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