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Ascend Collection Castillo Real

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Ascend Collection Castillo Real
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806 Reviews from our TripAdvisor Community

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Showing 786: English reviews
Lindenhurst, Illinois
Reviewed 1 week ago via mobile

My husband and I spent last night at the Castillo Real in Saint Augustine Beach. We reserved through Hotwire and got a fabulous deal. Hotel is beautifully appointed, upscale and about a half a block from the beach. They had an outdoor pool with hot tub. Our room based Oceanside had limited view of water. Staff was friendly and professional....

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Helpful?
Thank cyd_the_red
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear cyd_the_red, Thank you for taking the time to send in your review. We appreciate feedback from our guests as it helps us to improve our services. I am happy to hear that you enjoyed your stay and we look forward to seeing you again. Sincerely, Adelheid Salas

new jersey
Reviewed 1 week ago

Got this via Expedia at a great price and was very pleased. Spotless, elegant, 1/2 block to beach, large and comfy room and great beds. Not your typical Holiday Inn One issue: During high season (Feb) the pool isn't heated. How stupid is that? I was there 2 days and saw 2 people total use it, only after sitting in...

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Helpful?
Thank menckenman
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear menckenman, Thank you for your comments. I am glad that you were pleased with your stay. We have not heated the pool as there are not many cold days here but may consider it for the future. I will pass along your comments to the owner of La Cocina, they are a fabulous spot and very popular with guests...

Fresno, California
Reviewed 2 weeks ago

Absolutely wonderful experience! Lovely accommodations and a world class restaurant! Our room was spacious and equipped with all the necessities. Our dinner at the restaurant was at the top of our list!

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Helpful?
Thank 32414Traveler
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear 32414Traveler, Thank you for taking the time to send in your review. We love getting feedback from our guests as it helps us to improve our services. I am happy to hear that you enjoyed your stay and were able to experience the restaurant, La Cocina, as well. We hope to see you soon. Sincerely, Adelheid Salas

Waterloo, Iowa
Reviewed 4 weeks ago

Stayed here 18-21 Jan. Just a short block off the beach. Rooms are large and clean, staff is great. Would stay here again on our next trip. Did not do the trolley tour but it does stop at the hotel. Spent some time on the beach which is just a few doors away from the hotel. Lots of things to...

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Helpful?
Thank Teehawk
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Teehawk, Thank you for taking time to write a review. We appreciate feedback from our guests as it helps us to improve our services. I am happy to hear that you enjoyed the room, our staff and fabulous location. St Augustine is a fun place to visit and we look forward to seeing you on your next trip. Sincerely,...

Florida
Reviewed 4 weeks ago

Awesome! Very clean, very nice employees. We were very impressed with this hotels cleanliness and the employees. The hotel is beautiful as well. Just a very short walk to the beach and Salt Life restaurant.

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Helpful?
Thank smithrob26
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Smithrob26, Thank you so much for taking the time to write a review. We love getting feedback from our guests. I am happy to hear that you enjoyed the hotel, our terrific staff and great location. We work very hard to ensure our guests have a great experience. We hope to see you again! Sincerely, Adelheid Salas

Greenville, South Carolina
Reviewed 5 weeks ago via mobile

Real marble, are you fleepin' kiddin' me? An expansive room - endless French doors and balcony. An amazing marble and glass shower - too many heads to count. A jacuzzi tub, BYO champagne baby. An "over the top" over the rooftop ocean view from everywhere in the room. Two chaises for perfect lounging. Windows and light. Kindness from every staff...

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Helpful?
1Thank BillnTer
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear BillnTer, Thank you so much for your lovely review. We work very hard to ensure all of our guests have a fabulous time and enjoy their vacation. I am happy to hear that you took advantage of our great amenities and terrific location. We look forward to seeing you again. Sincerely, Adelheid Salas

Playas del Coco, Costa Rica
Reviewed 9 December 2016

First time to St. Augustine and we were looking for something near or on the beach, near the Old City and reasonably priced. This was a place that had all our expectations exceeded! Quite wonderful and we'll be back, for sure!! A very nice 40th Anniversary surprise stay.

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Helpful?
1Thank Joyce L
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Joyce L, Thank you so much for your review. We appreciate feedback from our guests. I am happy to hear that you enjoyed your stay and chose to stay with during your anniversary. We look forward to seeing you again. Sincerely, Adelheid Salas

Philadelphia, Pennsylvania
Reviewed 4 December 2016 via mobile

My wife and I stayed the first weekend in December and got to enjoy the holiday festivities downtown. The hotel is very nice for a choice property. It's has a higher end style and look. (The Assend Collection) The lobby was cute and the staff were nice at the desk for our arrival and departure. We thought the pool area...

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Helpful?
2Thank Jskeee
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Jskeee, Thank you for your review. I am happy to hear that you enjoyed the hotel and your time in St. Augustine. The area has a lot to offer and we hope that you choose to stay with us on your next visit. Sincerely, Adelheid Salas

Reviewed 28 November 2016 via mobile

This hotel is good for couples as well as family. Very comfortable beds with a jacuzzi available which was awesome after a long day of sight seeing. We had a great time over Thanksgiving weekend. The beach is very close by and the hotel is in a convenient location without the historical downtown crowd. But close enough to enjoy the...

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Helpful?
1Thank Otto G
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Otto G, Thank you for taking the time to write your review. I am happy to hear that you enjoyed your stay and had a nice Thanksgiving. We have a great location, right next to the beach and just minutes away from downtown. We look forward to seeing you again. Sincerely,

Palmer, Alaska
Reviewed 17 November 2016

The most comfortable pillow top bed I've slept in! The room was large, clean and nicely decorated. Coffee and tea, microwave and fridge. Close to beach, short drive to sights. Lots of restaurants nearby. Wonderful staff.

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Helpful?
1Thank Katina S
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Katina S, Thank you so much for taking the time to write a review. We appreciate feedback from our guests as it helps us to improve our services. We are happy to hear that you enjoyed your stay and look forward to seeing you in the future. Sincerely, Adelheid Salas

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Ascend Collection Castillo Real

Address: 530 A1A Beach Boulevard, Saint Augustine Beach, Saint Augustine, FL 32080
Region: United States > Florida > Saint Augustine > Saint Augustine Beach
Price Range: ₹ 8,065 - ₹ 16,937 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
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Questions & Answers

Here's what travellers have asked, with answers from Ascend Collection Castillo Real staff and other travellers.
19 questions
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Jacksonville, FL
over a year ago
Greenwich, Connecticut
over a year ago
Jupiter, FL
Jacksonville, Florida
12 days ago

See all questions (19)

Questions? Get answers from Ascend Collection Castillo Real staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rear of hotel has balconies”
 of 5 bubbles menckenman, 8 Feb 2017 | Read review
“The 4th floor, quiet and nice ocean views and the sunrise, spectacular! Our room had a balcony, which was special, you can hear the ocean.”
 of 5 bubbles 828JoyceL, 9 Dec 2016 | Read review
“We were on Highway side but it was quiet.”
 of 5 bubbles 460katinas, 16 Nov 2016 | Read review
“Get a room on the upper floors with a balcony if you want to see the ocean.”
 of 5 bubbles marr223, 15 Nov 2016 | Read review
“very close to the beach but not on the beach”
 of 5 bubbles barbararC3109EU, 24 Aug 2016 | Read review
5 of 5